Asymptotically optimal staffing of service systems with joint QoS constraints

2014 ◽  
Vol 78 (4) ◽  
pp. 359-386 ◽  
Author(s):  
Jing Zan ◽  
John J. Hasenbein ◽  
David P. Morton
Keyword(s):  
Service Systems ◽  
Asymptotically Optimal

Differentiation service of level in multiservice call centers with adaptation servers

2017 ◽  
Vol 13 (3) ◽  
pp. 106-117 ◽  
Author(s):  
M. Yu. Neustroev
Keyword(s):  
Quality Of Service ◽  
Large Scale ◽  
Service Systems ◽  
Single Class ◽  
Asymptotically Optimal ◽  
Class Level ◽  
The Cost ◽  
Constrained Conditions ◽  
Article Study

In this article study large-scale service systems with several classes of customers. The following question of the necessary number of servers and compliance with the requirements of customers to reduce the cost of personnel in conditions of limiting the quality of service at the class level is considered. The characteristics of the planning and staffing scheme that are asymptotically optimal under constrained conditions are made, since the load on the system increases to infinity. Asymptotic modes are considered in accordance with the quality and efficiency of management, the quality of management and the effectiveness of management within a single class of service.

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