Engaging student pharmacists to improve Hospital Consumer Assessment of Health Care Providers and Systems scores

2020 ◽  
Vol 12 (3) ◽  
pp. 297-301
Author(s):  
Corinne A. Allen ◽  
Petra T. Schultz ◽  
Marc L. Rivo ◽  
Jennifer L. Tharp ◽  
Cathy L. Lawson ◽  
...  
Keyword(s):  
Health Care ◽  
Health Care Providers ◽  
Care Providers ◽  
Hospital Consumer Assessment ◽  
Improve Hospital ◽  
Consumer Assessment ◽  
Engaging Student

Getting satisfaction: drivers of surgical Hospital Consumer Assessment of Health care Providers and Systems survey scores

2015 ◽  
Vol 197 (1) ◽  
pp. 155-161 ◽  
Author(s):  
James C. Iannuzzi ◽  
Steven A. Kahn ◽  
Linlin Zhang ◽  
Mark L. Gestring ◽  
Katia Noyes ◽  
...  
Keyword(s):  
Health Care ◽  
Health Care Providers ◽  
Care Providers ◽  
Hospital Consumer Assessment ◽  
Consumer Assessment

scholarly journals Understanding Variations in Medicare Consumer Assessment of Health Care Providers and Systems Scores: California as an Example

2011 ◽  
Vol 46 (5) ◽  
pp. 1646-1662 ◽  
Author(s):  
Donna O. Farley ◽  
Marc N. Elliott ◽  
Amelia M. Haviland ◽  
Mary Ellen Slaughter ◽  
Amy Heller
Keyword(s):  
Health Care ◽  
Health Care Providers ◽  
Care Providers ◽  
Consumer Assessment

scholarly journals Cross-Cultural Validation Into Filipino of the Consumer Assessment of Health-Care Providers and Systems Surgical Care Survey (S-CAHPS)

2020 ◽  
Vol 7 (6) ◽  
pp. 1136-1143
Author(s):  
Gian Carlo S Torres ◽  
John Rey B Macindo
Keyword(s):  
Health Care ◽  
Health Care Providers ◽  
Surgical Care ◽  
Cross Cultural ◽  
Culturally Appropriate ◽  
Care Providers ◽  
Surgical Experience ◽  
Care Survey ◽  
Consumer Assessment ◽  
Cultural Validation

Surgical experience is increasingly being recognized; however, Consumer Assessment of Health-Care Providers and Systems Surgical Care Survey (S-CAHPS), the tool for surgical experience, is available in English and Spanish only. To measure surgical experience among Filipinos, a culturally appropriate version should be validated. This study culturally adapted the S-CAHPS into Filipino. A five-step cross-cultural validation study was conducted. Language experts conducted forward translation, back translation, and panel reconciliation. Pretesting included content validation and pretesting of the Filipino S-CAHPS. Field testing involved 55 purposively selected postoperative patients who completed a 3-part survey from March to July 2018. The English S-CAHPS was reduced to 34 items to account cultural variations, yielding an item content validity index (I-CV) of 1.00. One-sample t test and Bland–Altman plots showed good linguistic equivalence. Correlation coefficients were ≥0.30, suggestive of good conceptual equivalence. Cronbach’s alpha values were 0.83 and 0.85 indicative of good reliability. The Filipino S-CAHPS showed acceptable psychometric properties. It is a valid and culturally appropriate instrument to measure surgical experience among Filipinos which can be utilized for quality improvement measures on both practice and policy levels.

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