Decision-making in IT service management: a simulation based approach

2014 ◽  
Vol 66 ◽  
pp. 36-51 ◽  
Author(s):  
Elena Orta ◽  
Mercedes Ruiz ◽  
Nuria Hurtado ◽  
David Gawn
Keyword(s):  
Decision Making ◽  
Service Management ◽  
It Service Management ◽  
It Service ◽  
Simulation Based

The role of decision-making support systems in IT service management processes

2014 ◽  
Vol 8 (2) ◽  
pp. 147-163 ◽  
Author(s):  
M. Mora ◽  
Gloria Phillips-Wren ◽  
Jorge Marx-Gomez ◽  
F. Wang ◽  
O. Gelman
Keyword(s):  
Decision Making ◽  
Service Management ◽  
Support Systems ◽  
It Service Management ◽  
It Service ◽  
Management Processes ◽  
Decision Making Support

Using simulation-based optimization in the context of IT service management change process

2018 ◽  
Vol 112 ◽  
pp. 35-47 ◽  
Author(s):  
Mercedes Ruiz ◽  
Javier Moreno ◽  
Bernabé Dorronsoro ◽  
Daniel Rodriguez
Keyword(s):  
Change Process ◽  
Service Management ◽  
It Service Management ◽  
Management Change ◽  
It Service ◽  
Simulation Based ◽  
Simulation Based Optimization

scholarly journals proposal of the Information Architecture positioning in the management of the TI services

2011 ◽  
Vol 5 (1) ◽  
pp. 50-55
Author(s):  
Maurício Rocha Lyra ◽  
Claudio Gottschalg Duque
Keyword(s):  
Decision Making ◽  
Information Technology ◽  
Best Practices ◽  
Service Management ◽  
Information Architecture ◽  
It Service Management ◽  
It Services ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
It Service

The Information Technology Infrastructure Library (ITIL) provides a framework of best practices for managing of the information technology (IT) services. In the framework of this study it is clear that it does not have space in your body for information architecture. One of the goals information architecture to organize information for decision making, how can this be out of context? The proposed positioning of this paper presents evidence that the perception that the concepts of information architecture are present on the needs of IT service management. This proposal will encourage the union of bodies of knowledge thereby facilitating the creation of strategy and design services.

Improving IT Service Management with Decision-Making Support Systems

2013 ◽  
pp. 215-232
Author(s):  
Manuel Mora ◽  
Gloria Phillips-Wren ◽  
Francisco Cervantes-Pérez ◽  
Leonardo Garrido ◽  
Ovsei Gelman
Keyword(s):  
Decision Making ◽  
Service Management ◽  
Support Systems ◽  
It Service Management ◽  
It Service ◽  
Decision Making Support
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