The impacts of cultural intelligence and emotional labor on the job satisfaction of luxury hotel employees

International Journal of Hospitality Management ◽

10.1016/j.ijhm.2021.103084 ◽

2022 ◽

Vol 100 ◽

pp. 103084

Author(s):

Rachel Lam ◽

Catherine Cheung ◽

Peter Lugosi

Keyword(s):

Job Satisfaction ◽

Emotional Labor ◽

Cultural Intelligence ◽

Hotel Employees ◽

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A Study on the Relationship among Mindfulness, Emotional Labor, Job Stress, Job Satisfaction and Turnover Intention of the Upscale Hotel Employees in Mongolia

Northeast Asia Tourism Research ◽

10.35173/natr.15.1.1 ◽

2019 ◽

Vol 15 (1) ◽

pp. 1-25

Author(s):

Sukhragchaa Amarjargal ◽

Heung Chul Oh

Keyword(s):

Job Satisfaction ◽

Emotional Labor ◽

Turnover Intention ◽

Hotel Employees ◽

The Relationship

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The Effects of Hotel Employees' Affectivity and Emotional Labor on Job Satisfaction and Turnover Intention

Journal of Distribution and Management Research ◽

10.17961/jdmr.16.5.201311.89 ◽

2013 ◽

Vol 16 (5) ◽

pp. 89-99 ◽

Author(s):

김준환

Keyword(s):

Job Satisfaction ◽

Emotional Labor ◽

Turnover Intention ◽

Hotel Employees

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"Influences of Hotel Employees’ Emotional Labor on Job Satisfaction and Service Sabotage: Focused on the Moderating Effect of Person Job Fit"

International Journal of Tourism Management and Sciences ◽

10.21719/ijtms.35.6.4 ◽

2020 ◽

Vol 35 (6) ◽

pp. 55-72

Author(s):

Yebin Ryu ◽

Yitae Kim ◽

Jihyeon Park ◽

Yujung Jang

Keyword(s):

Job Satisfaction ◽

Emotional Labor ◽

Moderating Effect ◽

Job Fit ◽

Hotel Employees ◽

Service Sabotage

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A Study on the Moderating Role of Hotel Employees' Emotional Labor in the Causal Relationships among Emotional Dissonance, Burnout, and Job Satisfaction

Culinary Science & Hospitality Research ◽

10.20878/cshr.2013.19.4.007007007 ◽

2013 ◽

Vol 19 (4) ◽

pp. 94-108

Author(s):

정효선 ◽

Hye Hyun Yoon

Keyword(s):

Job Satisfaction ◽

Emotional Labor ◽

Causal Relationships ◽

Emotional Dissonance ◽

Hotel Employees ◽

Moderating Role

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Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor

International Journal of Hospitality Management ◽

10.1016/j.ijhm.2012.01.007 ◽

2012 ◽

Vol 31 (4) ◽

pp. 1101-1112 ◽

Author(s):

JungHoon (Jay) Lee ◽

Chihyung Ok

Keyword(s):

Job Satisfaction ◽

Emotional Intelligence ◽

Emotional Labor ◽

Critical Role ◽

Hotel Employees

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Chinese hotel employees in the smiling masks: roles of job satisfaction, burnout, and supervisory support in relationships between emotional labor and performance

The International Journal of Human Resource Management ◽

10.1080/09585192.2011.579918 ◽

2012 ◽

Vol 23 (4) ◽

pp. 826-845 ◽

Author(s):

Ziguang Chen ◽

Hongwei Sun ◽

Wing Lam ◽

Qing Hu ◽

Yuanyuan Huo ◽

...

Keyword(s):

Job Satisfaction ◽

Emotional Labor ◽

Supervisory Support ◽

Hotel Employees ◽

And Performance

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A Study on the Moderating Role of Hotel Employees' Emotional Labor in the Causal Relationships among Emotional Dissonance, Burnout, and Job Satisfaction

Culinary Science & Hospitality Research ◽

10.20878/cshr.2013.19.4.007 ◽

2013 ◽

Vol 19 (4) ◽

pp. 94-108

Author(s):

정효선 ◽

Hye Hyun Yoon

Keyword(s):

Job Satisfaction ◽

Emotional Labor ◽

Causal Relationships ◽

Emotional Dissonance ◽

Hotel Employees ◽

Moderating Role

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The Effects of Emotional Labor on Job Satisfaction of Hotel Employees: Analyzing Moderating Effects of Emotional Intelligence

Korean Journal of Stress Research ◽

10.17547/kjsr.2018.26.3.166 ◽

2018 ◽

Vol 26 (3) ◽

pp. 166-172 ◽

Author(s):

Kwang-Hi Park

Keyword(s):

Job Satisfaction ◽

Emotional Intelligence ◽

Emotional Labor ◽

Moderating Effects ◽

Hotel Employees

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The Effect of Emotional Labor of Elderly Nursing Care Workers on Job Satisfaction and Job Stress

Journal of Contemporary Society and Safety Culture ◽

10.33090/ksci.3.2.4 ◽

2020 ◽

Vol 3 (2) ◽

pp. 50-63

Author(s):

Mi-Sun Seo ◽

Hyun-SIM Lee

Keyword(s):

Job Satisfaction ◽

Nursing Care ◽

Emotional Labor ◽

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Structural relationships among Internal Marketing for Flight Attendants, Psychological Capital, Emotional Labor and Job Satisfaction

Journal of Korea Service Management Society ◽

10.15706/jksms.2017.18.4.006 ◽

2017 ◽

Vol 18 (4) ◽

pp. 119-137

Author(s):

PARK SU JIN ◽

Soo-Bum Lee ◽

강선아

Keyword(s):

Job Satisfaction ◽

Emotional Labor ◽

Psychological Capital ◽

Internal Marketing ◽

Flight Attendants ◽

Structural Relationships

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