Do personal values matter? The effects of personal values on hospitality employees’ service climate perceptions

Journal of Hospitality and Tourism Management ◽

10.1016/j.jhtm.2021.03.016 ◽

2021 ◽

Vol 47 ◽

pp. 190-201

Author(s):

Hiroaki Saito ◽

David Solnet ◽

Richard Robinson ◽

Neil Paulsen

Keyword(s):

Personal Values ◽

Service Climate ◽

Climate Perceptions

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Service-Oriented High-Performance Work Practices as Predictors of Retail Employees’ Work Engagement and Service Climate Perceptions

Services Marketing Quarterly ◽

10.1080/15332969.2021.1947084 ◽

2021 ◽

pp. 1-19

Author(s):

Theuns Kotzé ◽

Pierre Mostert

Keyword(s):

Work Engagement ◽

High Performance ◽

Service Climate ◽

Work Practices ◽

Service Oriented ◽

High Performance Work Practices ◽

Climate Perceptions

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The effects of personal values on service climate and service delivery in the hospitality industry

10.14264/uql.2016.293 ◽

2016 ◽

Author(s):

Hiroaki Saito

Keyword(s):

Service Delivery ◽

Hospitality Industry ◽

Personal Values ◽

Service Climate

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Congruency between organizational service climate and personal values in Hong Kong

Journal of Psychological Issues in Organizational Culture ◽

10.1002/jpoc.20061 ◽

2011 ◽

Vol 2 (2) ◽

pp. 5-16 ◽

Author(s):

Kevin H. C. Cheng ◽

C. Harry Hui ◽

Yongli Wang

Keyword(s):

Hong Kong ◽

Personal Values ◽

Service Climate

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Retraction: Service-Oriented High-Performance Work Practices as Predictors of Retail Employees’ Work Engagement and Service Climate Perceptions

Services Marketing Quarterly ◽

10.1080/15332969.2021.1973704 ◽

2021 ◽

pp. 1-21

Keyword(s):

Work Engagement ◽

High Performance ◽

Service Climate ◽

Work Practices ◽

Service Oriented ◽

High Performance Work Practices ◽

Climate Perceptions

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Linking CRM to customer-oriented behaviour through service climate perceptions

International Journal of Business and Systems Research ◽

10.1504/ijbsr.2018.10011344 ◽

2018 ◽

Vol 12 (3) ◽

pp. 243

Author(s):

Mei Ling Wang

Keyword(s):

Service Climate ◽

Climate Perceptions

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Service-Oriented High-Performance Work Practices as Predictors of Retail Employees’ Work Engagement and Service Climate Perceptions

Services Marketing Quarterly ◽

10.1080/15332969.2020.1830638 ◽

2021 ◽

pp. 1-19

Author(s):

Theuns Kotzé ◽

Pierre Mostert

Keyword(s):

Work Engagement ◽

High Performance ◽

Service Climate ◽

Work Practices ◽

Service Oriented ◽

High Performance Work Practices ◽

Climate Perceptions

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Supplemental Material for The Neglected Role of Collective Customer Perceptions in Shaping Collective Employee Satisfaction, Service Climate, Voluntary Turnover, and Involuntary Turnover: A Cautionary Note

Journal of Applied Psychology ◽

10.1037/apl0000480.supp ◽

2020 ◽

Keyword(s):

Employee Satisfaction ◽

Voluntary Turnover ◽

Service Climate ◽

Cautionary Note ◽

Customer Perceptions

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When hot is not so hot: The influence of personal values on the halo effect

PsycEXTRA Dataset ◽

10.1037/e514472015-715 ◽

2014 ◽

Author(s):

Andrey Elster ◽

Lilach Sagiv

Keyword(s):

Personal Values ◽

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Resource Loss, Personal Values and Distress Among Native Israelis and New Immigrant Terror Victims

PsycEXTRA Dataset ◽

10.1037/e517302011-073 ◽

2008 ◽

Author(s):

Hester Fass

Keyword(s):

Personal Values ◽

Resource Loss ◽

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When Agreement Indices Do Not Agree: Faultlines and Climate Perceptions

PsycEXTRA Dataset ◽

10.1037/e518332013-418 ◽

2012 ◽

Author(s):

Jeremy M. Beus ◽

Steven Jarrett ◽

Mindy E. Bergman ◽

Stephanie C. Payne

Keyword(s):

Climate Perceptions

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