Linking CRM to customer-oriented behaviour through service climate perceptions

2018 ◽  
Vol 12 (3) ◽  
pp. 243
Author(s):  
Mei Ling Wang
Keyword(s):  
Service Climate ◽  
Climate Perceptions

When Agreement Indices Do Not Agree: Faultlines and Climate Perceptions

2012 ◽  
Author(s):  
Jeremy M. Beus ◽  
Steven Jarrett ◽  
Mindy E. Bergman ◽  
Stephanie C. Payne
Keyword(s):  
Climate Perceptions

Proximal and Distal Outcomes of Equal Opportunity Climate Perceptions

2009 ◽  
Author(s):  
Benjamin M. Walsh ◽  
Michael D. Tuller ◽  
Russell A. Matthews ◽  
Kizzy M. Parks ◽  
Daniel P. McDonald
Keyword(s):  
Equal Opportunity ◽  
Climate Perceptions ◽  
Equal Opportunity Climate

Supervisor vs. Employee safety climate perceptions: Association with safety behavior and outcomes for lone workers

2013 ◽  
Author(s):  
Yueng-hsiang Huang ◽  
Dov Zohar ◽  
Michelle M. Robertson ◽  
Jin Lee ◽  
Jennifer R. Rineer ◽  
...  
Keyword(s):  
Safety Climate ◽  
Safety Behavior ◽  
Employee Safety ◽  
Climate Perceptions

Organization Versus Group-Level Safety Climate Perceptions: Association With Safety Behavior and Outcome

2013 ◽  
Author(s):  
Yueng-Hsiang Huang ◽  
Dov Zohar ◽  
Michelle Robertson ◽  
Jin Lee ◽  
Jenn Rineer ◽  
...  
Keyword(s):  
Safety Climate ◽  
Group Level ◽  
Safety Behavior ◽  
Versus Group ◽  
Climate Perceptions

Service Climate Scale

2005 ◽  
Author(s):  
Marisa Salanova ◽  
Sonia Agut ◽  
Jose Maria Peiro
Keyword(s):  
Service Climate ◽  
Climate Scale
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