Logistics Service Providers and Value Creation Through Collaboration: A Case Study

This study examines the influence of the relationship between resources dimensions and the value creation of logistics service providers (LSPs), in the economic crisis caused by the coronavirus disease 2019 (COVID-19). It also explores the mediating role of innovation solutions in halal logistics in the relationship between resources dimensions and value creation. Halal logistics play an important role in Muslim countries, and there has been a growing demand for halal products from non-Muslims. Despite its importance, there is limited knowledge of halal logistics problems in Thailand among the LSPs. To understand these issues, the study uses a questionnaire to collect data from 200 Thai LSPs selected through purposive sampling based on their logistics experience in halal, agricultural, or food products. We test the hypotheses using structural equation modeling. The results show a direct relationship between resources dimensions and the value creation of LSPs. The resource dimension is indirectly related to value creation through innovation solutions that mean it acts as a partial mediator in the relationship between resources dimensions and value creation. This study has important implications for LSPs in Thailand in that it demonstrates that they can promote innovation through resources utilization and thereby enhance financial and business performance.

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Halal logistics: practices, integration and performance of logistics service providers

Journal of Islamic Marketing ◽

10.1108/jima-08-2018-0132 ◽

2019 ◽

Vol ahead-of-print (ahead-of-print) ◽

Cited By ~ 1

Author(s):

Noorliza Karia

Keyword(s):

Value Creation ◽

Service Providers ◽

Partial Least Square ◽

Least Square ◽

The Novel ◽

Content Type ◽

Logistics Service ◽

Logistics Service Providers ◽

And Performance

Purpose This paper aims to examine the halal value creation in halal logistics practices and halal logistics integration in delivering halal products and/or services by investigating the effects of halal logistics practices on halal logistics performance and the role of halal logistics integration as a mediator. Design/methodology/approach Partial least square is performed on a survey data of 129 Malaysian logistics service providers. Findings The novel findings affirm that halal logistics practices comprising of physical segregation of halal products from non-halal in halal warehousing, halal transportation and halal terminal positively affect halal logistics performance. The most novel finding is that halal logistics integration positively affect halal logistics performance and mediate, significantly the relationship between halal warehousing and halal transportation and halal logistics performance. Practical implications Managers/logisticians should aware that halal value creation in halal logistics practices have a positive effect on halal logistics performance and they should appreciate halal logistics practices and halal logistics integration to realize a better halal logistics performance towards halal logistics implementation. Originality/value The results draw the novel contributions of halal logistics practices and mediating effects of halal logistics integration between halal logistics practices and halal logistics performance that have never been published.

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Exploring the Effectiveness of Knowledge Management Systems in Retention of Knowledge and Developing Innovative Services : A Case Study on Three Logistics Service Providers (Republic of South Africa)

NG-Journal of Social Development ◽

10.12816/0038075 ◽

2017 ◽

Vol 6 (3) ◽

pp. 103-131

Author(s):

Theeroshnee Govinda ◽

Nishika Chetty ◽

Anis Mahomed Karodia

Keyword(s):

South Africa ◽

Knowledge Management ◽

Service Providers ◽

Management Systems ◽

Knowledge Management Systems ◽

Logistics Service ◽

Logistics Service Providers ◽

Retention Of Knowledge

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Study of sustainability issues in an Indian logistics service provider: SAP-LAP approach

Qualitative Research in Organizations and Management An International Journal ◽

10.1108/qrom-02-2020-1897 ◽

2020 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Anchal Gupta ◽

Rajesh Kumar Singh

Keyword(s):

Service Providers ◽

Sustainable Practices ◽

Content Type ◽

Sustainability Index ◽

Secondary Sources ◽

Logistics Service ◽

Sustainable Performance ◽

Logistics Service Providers ◽

Case Organization

PurposeThe purpose of this study is to analyze sustainability issues in the context of logistics service providers (LSPs) and to evaluate the sustainability index of an LSP in the Indian scenario.Design/methodology/approachThe case study method is used to understand the sustainability issues of an Indian LSP. The situation–actor–process (SAP) and learning–action–performance (LAP) framework has been applied to critically examine the sustainability issues of the case organization. The information about the case study is collected from both primary and secondary sources, and a detailed analysis of different sustainability issues in the context of an Indian case has been done. The sustainability index for the case organization has been also evaluated.FindingsIt can be observed from the in-depth case analysis that LSPs have started making use of green practices for long-term sustainability, but adoption is very slow in developing countries such as India. Based on SAP-LAP analysis of an Indian LSP, suitable actions are recommended for improving the performance of LSPs.Practical implicationsAdoption of sustainable practices by LSPs can lead to sustainable performance. Sustainability index can assist LSPs to benchmark their sustainability performance to meet the market requirements.Originality/valueThe novelty of this study is to analyze the issues related to implementation of sustainable practices in an Indian LSP through SAP-LAP framework. It also illustrates the evaluation of sustainability index.

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Towards Sustainable Collaborative Logistics Using Specialist Planning Algorithms and a Gain-Sharing Business Model: A UK Case Study

Sustainability ◽

10.3390/su12166627 ◽

2020 ◽

Vol 12 (16) ◽

pp. 6627

Author(s):

Alix Vargas ◽

Carmen Fuster ◽

David Corne

Keyword(s):

Business Model ◽

Service Providers ◽

Environmental Benefits ◽

Gain Sharing ◽

Profit Margins ◽

Logistics Service ◽

Freight Logistics ◽

Logistics Service Providers ◽

Collaborative Logistics

This paper introduces the FreightShare Lab Platform (FSLP) and its embedded business model, aiming to facilitate and encourage horizontal collaboration in freight logistics. The idea of the FSLP is to create collaborating clusters of freight operators, and corresponding collaborative operational plans, via specialised decision support algorithms and multi-fleet optimisation. Further, a gain-sharing business model embedded within the FSLP algorithms ensures that participants, mainly logistics service providers and freight operators, can retain their own profit margins and fairly share the efficiency gains from collaboration. A case study is presented, centred on a large UK freight operator, to evaluate the key FSLP algorithms in a realistic context. The results evidence the potential for significant financial and environmental benefits for industry and society.

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Toward a Multi-Sided Model of Service Quality for Logistics Service Providers

Administrative Sciences ◽

10.3390/admsci10040079 ◽

2020 ◽

Vol 10 (4) ◽

pp. 79

Author(s):

Philipp Wetzel ◽

Erik Hofmann

Keyword(s):

Service Quality ◽

Service Providers ◽

Quality Model ◽

Business Context ◽

Study Approach ◽

Logistics Service ◽

Logistics Service Providers ◽

Business To Consumer ◽

Business To Business

The aim of this research was to identify quality discrepancies in the existing service offerings of logistics service providers (LSPs). A multi-sided model of service quality (SERVQUAL) highlighting existing gaps in service provision was developed. A qualitative case study approach was employed, and the data were analyzed via a pattern-matching technique. The contribution to the literature is twofold. First, the study transferred the original service quality model developed in the 1980s from a business-to-consumer context to a business-to-business context that is specific to LSPs. Second, the results provide a means of closing the identified service quality gaps arising in an LSP context. Two internal gaps were found: non-homogeneous expectations between the sales and operations departments, and a communication and knowledge gap between these two entities. The three external gaps between LSPs and customers are a loyalty and corporate brand image gap, an innovation and information technology gap and an information asymmetry gap.

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