Quality-adjusted international price comparisons of mobile telecommunications services

2019 ◽  
Vol 43 (4) ◽  
pp. 339-352
Author(s):  
Seong Hun Yun ◽  
Yongjae Kim ◽  
Minki Kim
Keyword(s):  
Mobile Telecommunications ◽  
International Price ◽  
Telecommunications Services ◽  
Price Comparisons

International Price Comparisons for Pharmaceuticals

1998 ◽  
Vol 14 (Supplement 1) ◽  
pp. 115-128 ◽  
Author(s):  
Patricia M. Danzon ◽  
Jeong D. Kim
Keyword(s):  
International Price ◽  
Price Comparisons

Bundling and Consumer Churn in Telecommunications Markets

2021 ◽  
Vol 0 (0) ◽  
Author(s):  
Lukasz Grzybowski ◽  
Julienne Liang ◽  
Christine Zulehner
Keyword(s):  
Mobile Networks ◽  
Mobile Services ◽  
Demographic Characteristics ◽  
Competitive Environment ◽  
Mobile Telecommunications ◽  
Telecommunications Services ◽  
Mobile Market ◽  
Telecommunications Markets

Abstract In this paper, we analyze how fixed-mobile (quadruple-play) bundling impacts the decision of consumers to churn telecommunications services. We use a database from an European operator of fixed and mobile telecommunications services which includes information about 9.6 million fixed broadband subscribers and 14.2 million mobile subscribers between March 2014 and February 2015. These data is combined with socio-demographic characteristics from each municipality in this country. We find that consumers who bundle fixed and mobile services from the same provider are less likely to churn. Without fixed-mobile bundling the annual churn of fixed broadband consumers would increase from 8.4 to 9.2%. Furthermore, the consumer churn in the mobile market would increase from 11.5 to 13.1%. We conclude that in the current competitive environment in the country considered, bundling has a moderate impact on consumer retention on both fixed and mobile networks.

scholarly journals Customer Satisfaction using Mobile Telecommunications Services: An Empirical Research at Mobifone Quang Binh Branch, Vietnam

2020 ◽  
Vol 8 (6) ◽  
pp. 2825-2831
Keyword(s):  
Factor Analysis ◽  
Customer Satisfaction ◽  
Mobile Service ◽  
Mobile Telecommunication ◽  
Mobile Telecommunications ◽  
Telecommunication Services ◽  
Level Of Satisfaction ◽  
Confirmatory Factor ◽  
Telecommunications Services

The objective of this study is to measure the level of satisfaction and analyze the factors that affect customer satisfaction using mobile telecommunication services. The authors have built a model to assess customer satisfaction using MobiFone mobile telecommunications services, and test the research hypotheses about the relationship between components of mobile service quality to Customer satisfaction case at MobiFone Quang Binh branch. The study used descriptive statistical analysis, exploratory factor analysis (EFA) and confirmatory factor analysis (CFA) with data collected from 800 customers. The research results show that the flexibility, assurance and tangible have a significant influence on customer satisfaction with the quality of services and products. Finally, the article proposes solutions to improve the quality of product services of businesses in Vietnam.

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