Approximation of National Laws on the Allocation of Radio Frequencies for Broadcasting and Mobile Telecommunications Services in the EU

2008 ◽  
Vol 9 (2) ◽  
pp. 173-192
Author(s):  
Christian Koenig ◽  
Volker Bache ◽  
Ana Trias
Keyword(s):  
Mobile Telecommunications ◽  
Radio Frequencies ◽  
Telecommunications Services ◽  
The Eu

Bundling and Consumer Churn in Telecommunications Markets

2021 ◽  
Vol 0 (0) ◽  
Author(s):  
Lukasz Grzybowski ◽  
Julienne Liang ◽  
Christine Zulehner
Keyword(s):  
Mobile Networks ◽  
Mobile Services ◽  
Demographic Characteristics ◽  
Competitive Environment ◽  
Mobile Telecommunications ◽  
Telecommunications Services ◽  
Mobile Market ◽  
Telecommunications Markets

Abstract In this paper, we analyze how fixed-mobile (quadruple-play) bundling impacts the decision of consumers to churn telecommunications services. We use a database from an European operator of fixed and mobile telecommunications services which includes information about 9.6 million fixed broadband subscribers and 14.2 million mobile subscribers between March 2014 and February 2015. These data is combined with socio-demographic characteristics from each municipality in this country. We find that consumers who bundle fixed and mobile services from the same provider are less likely to churn. Without fixed-mobile bundling the annual churn of fixed broadband consumers would increase from 8.4 to 9.2%. Furthermore, the consumer churn in the mobile market would increase from 11.5 to 13.1%. We conclude that in the current competitive environment in the country considered, bundling has a moderate impact on consumer retention on both fixed and mobile networks.

scholarly journals Customer Satisfaction using Mobile Telecommunications Services: An Empirical Research at Mobifone Quang Binh Branch, Vietnam

2020 ◽  
Vol 8 (6) ◽  
pp. 2825-2831
Keyword(s):  
Factor Analysis ◽  
Customer Satisfaction ◽  
Mobile Service ◽  
Mobile Telecommunication ◽  
Mobile Telecommunications ◽  
Telecommunication Services ◽  
Level Of Satisfaction ◽  
Confirmatory Factor ◽  
Telecommunications Services

The objective of this study is to measure the level of satisfaction and analyze the factors that affect customer satisfaction using mobile telecommunication services. The authors have built a model to assess customer satisfaction using MobiFone mobile telecommunications services, and test the research hypotheses about the relationship between components of mobile service quality to Customer satisfaction case at MobiFone Quang Binh branch. The study used descriptive statistical analysis, exploratory factor analysis (EFA) and confirmatory factor analysis (CFA) with data collected from 800 customers. The research results show that the flexibility, assurance and tangible have a significant influence on customer satisfaction with the quality of services and products. Finally, the article proposes solutions to improve the quality of product services of businesses in Vietnam.

A Cross-national Investigation of the Satisfaction and Loyalty Linkage for Mobile Telecommunications Services across Eight Countries

2013 ◽  
Vol 27 (1) ◽  
pp. 74-82 ◽  
Author(s):  
Lerzan Aksoy ◽  
Alexander Buoye ◽  
Pelin Aksoy ◽  
Bart Larivière ◽  
Timothy L. Keiningham
Keyword(s):  
Mobile Telecommunications ◽  
Telecommunications Services ◽  
Cross National

scholarly journals Demand Elasticities for Mobile Telecommunications in Austria

2008 ◽  
Vol 228 (1) ◽  
Author(s):  
Ralf Dewenter ◽  
Justus Haucap
Keyword(s):  
Dynamic Panel Data ◽  
Demand Elasticity ◽  
Mobile Telecommunications ◽  
Elasticity Of Demand ◽  
Demand Elasticities ◽  
Long Run ◽  
Short Run ◽  
Telecommunications Services ◽  
Using Data ◽  
Business Customers

SummaryThis paper analyses price elasticities in the Austrian market for mobile telecommunications services using data on firm specific tariffs in the period between January 1998 and March 2002. As a novelty compared to existing studies dynamic panel data regressions are used to estimate short-run and long-run demand elasticities for business customers and for private consumers with both postpaid contracts and prepaid cards.We find that business customers have a higher elasticity of demand than private consumers, where postpaid customers tend to have a higher demand elasticity than prepaid customers. Also demand is as expected more elastic in the long run. In addition, the paper also provides estimates for firm-specific demand elasticities which range from -0.47 to -1.1.

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