Bundling and Consumer Churn in Telecommunications Markets

2021 ◽  
Vol 0 (0) ◽  
Author(s):  
Lukasz Grzybowski ◽  
Julienne Liang ◽  
Christine Zulehner
Keyword(s):  
Mobile Networks ◽  
Mobile Services ◽  
Demographic Characteristics ◽  
Competitive Environment ◽  
Mobile Telecommunications ◽  
Telecommunications Services ◽  
Mobile Market ◽  
Telecommunications Markets

Abstract In this paper, we analyze how fixed-mobile (quadruple-play) bundling impacts the decision of consumers to churn telecommunications services. We use a database from an European operator of fixed and mobile telecommunications services which includes information about 9.6 million fixed broadband subscribers and 14.2 million mobile subscribers between March 2014 and February 2015. These data is combined with socio-demographic characteristics from each municipality in this country. We find that consumers who bundle fixed and mobile services from the same provider are less likely to churn. Without fixed-mobile bundling the annual churn of fixed broadband consumers would increase from 8.4 to 9.2%. Furthermore, the consumer churn in the mobile market would increase from 11.5 to 13.1%. We conclude that in the current competitive environment in the country considered, bundling has a moderate impact on consumer retention on both fixed and mobile networks.

scholarly journals Customer Satisfaction using Mobile Telecommunications Services: An Empirical Research at Mobifone Quang Binh Branch, Vietnam

2020 ◽  
Vol 8 (6) ◽  
pp. 2825-2831
Keyword(s):  
Factor Analysis ◽  
Customer Satisfaction ◽  
Mobile Service ◽  
Mobile Telecommunication ◽  
Mobile Telecommunications ◽  
Telecommunication Services ◽  
Level Of Satisfaction ◽  
Confirmatory Factor ◽  
Telecommunications Services

The objective of this study is to measure the level of satisfaction and analyze the factors that affect customer satisfaction using mobile telecommunication services. The authors have built a model to assess customer satisfaction using MobiFone mobile telecommunications services, and test the research hypotheses about the relationship between components of mobile service quality to Customer satisfaction case at MobiFone Quang Binh branch. The study used descriptive statistical analysis, exploratory factor analysis (EFA) and confirmatory factor analysis (CFA) with data collected from 800 customers. The research results show that the flexibility, assurance and tangible have a significant influence on customer satisfaction with the quality of services and products. Finally, the article proposes solutions to improve the quality of product services of businesses in Vietnam.

Liberalization of Telecommunications Sector

2011 ◽  
pp. 507-519
Author(s):  
Esharenana E. Adomi
Keyword(s):  
Universal Access ◽  
Natural Monopoly ◽  
Competitive Environment ◽  
The Internet ◽  
Successful Implementation ◽  
Telecommunications Sector ◽  
Policies And Procedures ◽  
Quality Product ◽  
Close Proximity ◽  
Telecommunications Services

This chapter discuses telecommunications liberalization. It points out that developed and developing countries alike have started casting aside the view that the telecommunications sector is a natural monopoly and have started to consider telecom liberalization, that liberalization enable telecom users have a wider choice of suppliers of telecommunications services, products and services are provided in close proximity of the customers., provision of good quality product and service by operators, affordable and low prices to their products, improvement and maintenance of standards of products and services. stimulate the growth of the market and the economy in general; that there is need for regulatory involvement to license new competitors and existing operators, ensure interconnection of networks and services, prevent dominant operators from charging excessive prices for services, as well as ensure universality objectives are achieved in a competitive environment; that to ensure successful implementation of liberalization of telecom steps such as getting support from the top, setting clear policies and procedures, drawing up a liberalization and regulatory timeline, setting competitive safeguards, licensing, unleashing the internet, rolling out universal access, removing barriers to international trade should be taken.

Access Security in UMTS and IMS

2008 ◽  
pp. 339-350
Author(s):  
Yan Zhang ◽  
Yifan Chen ◽  
Rong Yu ◽  
Supeng Leng ◽  
Huansheng Ning ◽  
...  
Keyword(s):  
Mobile Networks ◽  
Mobile Communications ◽  
Fourth Generation ◽  
Maintenance Cost ◽  
Mobile Telecommunications ◽  
Backward Compatibility ◽  
The Future ◽  
Universal Mobile Telecommunications System ◽  
Code Division Multiple ◽  
Time Division

Motivated by the requirements for higher data rate, richer multimedia services, and broader radio range wireless mobile networks are currently in the stage evolving from the second-generation (2G), for example, global system for mobile communications (GSM), into the era of third-generation (3G) or beyond 3G or fourth-generation (4G). Universal mobile telecommunications system (UMTS) is the natural successor of the current popular GSM (http://www.3gpp.org) code division multiple access 2000 (CDMA2000) is the next generation version for the CDMA-95, which is predominantly deployed in North America and North Korea. Time division-sychrononous CDMA (TD-SCDMA) is in the framework of 3rd generation partnership project 2 (3GPP2) and is expected to be one of the principle wireless technologies employed in China in the future (http://www.3gpp.org; 3G TS 35.206). It is envisioned that each of three standards in the framework of international mobile telecommunications- 2000 (IMT-2000) will play a significant role in the future due to the backward compatibility, investment, maintenance cost, and even politics.

Introducing Competition into Australian Telecommunications

2000 ◽  
Vol 96 (1) ◽  
pp. 17-22 ◽  
Author(s):  
Senator Richard Alston
Keyword(s):  
Consumer Protection ◽  
Consumer Policy ◽  
Competitive Environment ◽  
Telecommunications Act ◽  
The Government ◽  
Telecommunications Markets

Australia's telecommunications regime has been developed over several years with the clear intention of facilitating robust competition, while also providing a raft of consumer safeguards. After introducing elements of competition in the 1980s, the government was able to gradually increase the level of competition, until the introduction of full competition in the Telecommunications Act 1997. Since then, the government has encouraged a stronger competitive environment by strengthening the powers of the ACCC. It has also improved consumer protection safeguards through the enactment of the Telecommunications (Consumer Protection and Services Standards) Act 1999. Further refining of the regime will not end here. The government will continue to review competition and consumer policy and continue to promote liberalised trade in telecommunications markets.

scholarly journals THE CONCENTRATION AND COMPETITION OF VIETNAM MOBILE TELECOMMUNICATIONS MARKET THROUGH THE HHI AND THE ELASTICITY OF DEMAND

2017 ◽  
Vol 33 (2) ◽  
Author(s):  
Duc Dang
Keyword(s):  
Price Elasticity ◽  
Herfindahl Index ◽  
Mobile Telecommunications ◽  
High Concentration ◽  
Elasticity Of Demand ◽  
Price Elasticity Of Demand ◽  
Share Data ◽  
Regulatory Bodies ◽  
Telecommunications Market ◽  
Mobile Market

The article uses the Hirschman-Herfindahl Index (HHI) and the Elasticity of Demand to evaluate the degree of concentration and competition of Vietnam's mobile telecommunications market. For the HHI calculation, the article uses revenue market share data. For estimation of price elasticity of demand, the article uses a regression model with aggregate data of the whole market. The estimation results show high HHI, suggesting high concentration of the Vietnam mobile market which can harm the competition in the market. The high estimated price elasticity of demand indicates that price is actually powerful tool of competition in Vietnam. This gives implications for regulatory bodies for regulation options applied in the market. Key words: Market concentration, Price elasticity of demand, Competition, Mobile telecommunications market.

scholarly journals Concentration of the mobile telecommunications markets and countries’ competitiveness

2021 ◽  
pp. 102230
Author(s):  
David Bardey ◽  
Danilo Aristizábal ◽  
José Santiago Gómez ◽  
Bibiana Sáenz
Keyword(s):  
Mobile Telecommunications ◽  
Telecommunications Markets
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