Effects of training on computer-mediated communication in single or mixed gender small task groups

2002 ◽  
Vol 18 (3) ◽  
pp. 257-269 ◽  
Author(s):  
Victor Savicki ◽  
Merle Kelley ◽  
Benjamin Ammon
Author(s):  
Jamonn Campbell

This chapter will examine the effects of internet technologies on the collective information sampling (CIS) bias. The CIS bias is the tendency for task groups to favor the introduction, discussion, and use of shared or commonly known information during group discussion, rather than utilizing unshared information that is uniquely known by individual group members. The oversampling of shared information may lead groups to make suboptimal decisions when the content of their unshared information is critical for solving the task. The inherent structure and socially liberating effects of computer-mediated communication (CMC) may offer some solutions for reducing the CIS bias, and thereby increase the decision quality of electronic task groups.


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