Quantifying quality…: DeWitt, Donald, edEvaluating the twenty-first century library: the Association of Research Libraries New Measures Initiative, 1997–2001.Binghamton NY: Haworth Press, 2001. 98p price not reported soft ISBN 078901985X (also published asJournal of library administration35, 4) (available from DA Information Services)
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pp. 425-448
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