Public Service Motivation and Organizational Performance in Mexico: Testing the Mediating Effects of Organizational Citizenship Behaviors

2015 ◽  
Vol 39 (1) ◽  
pp. 40-48 ◽  
Author(s):  
Ahmed Mohammed Sayed Mostafa ◽  
Filadelfo Leon-Cazares
Keyword(s):  
Organizational Performance ◽  
Organizational Citizenship ◽  
Public Service ◽  
Organizational Citizenship Behaviors ◽  
Public Service Motivation ◽  
Citizenship Behaviors ◽  
Mediating Effects

scholarly journals Employee Evaluations in the Public Sector: Public Service Motivation, Task, and Citizenship Behaviors

2009 ◽  
Vol 23 (2) ◽  
pp. 41-56
Author(s):  
Christensen Robert K. ◽  
Whiting Steven W.
Keyword(s):  
Public Sector ◽  
Organizational Citizenship ◽  
Public Service ◽  
Organizational Citizenship Behaviors ◽  
Public Service Motivation ◽  
Performance Appraisals ◽  
Citizenship Behaviors ◽  
The Public ◽  
And Performance ◽  
The Relationship

This paper reports the results of a study conducted in fall 2007 among MBA and MPA students. Using electronic surveys and manipulated vignettes, the study explored how public service motivation moderates the relationship between organizational citizenship behaviors, task behaviors, and performance appraisals.

The mediating effects of organizational conflict on the relationships between workplace ostracism with in-role behavior and organizational citizenship behavior

2015 ◽  
Vol 26 (4) ◽  
pp. 366-385 ◽  
Author(s):  
Yang Woon Chung
Keyword(s):  
Interpersonal Relationships ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behaviors ◽  
Social Contexts ◽  
Organizational Conflict ◽  
Citizenship Behaviors ◽  
Mediating Effects ◽  
Content Type ◽  
Role Behavior ◽  
Workplace Ostracism

Purpose – This study aims to examine the mediating effects of organizational conflict on the relationships between workplace ostracism with in-role behavior and organizational citizenship behaviors. The workplace is a social context where many individuals spend a great amount of their time. Frequently being excluded or ignored is a common experience within all social contexts, and the study emphasizes how those feelings can affect organizational members. The current study extends research, as prior empirical studies have focused mainly on the direct consequences of workplace ostracism. Design/methodology/approach – The study was longitudinally designed, as data were collected using a two-wave self-reported survey. Confirmatory factor analysis and structural equation modeling were conducted to test the study’s hypotheses. Findings – The study found workplace ostracism to be positively related to coworker conflict, supervisor conflict and task conflict. Coworker conflict was found to fully mediate the relationships between workplace ostracism with in-role behavior and organizational citizenship behaviors. Research limitations/implications – As the study was conducted in Korea, the results cannot be generalizable and should be tested in Western cultures. Although the study was longitudinally designed, the first-wave survey measured the independent variable, while the second-wave survey measured the mediating and dependent variables. Also, self-reported surveys are always of concern; thus, multiple sources should be considered to strengthen the research model’s relationships. Practical implications – Organizations and managers need to continuously address the quality of interpersonal relationships among all organizational members. As studies reveal that being “out of the loop” is quite a common phenomenon, individual and organizational performance can be greatly affected, as work is becoming more interdependent and team work is frequently implemented within organizations. Social implications – Individuals interact in numerous social contexts and as the workplace is an important context where many individuals spend a lot of their time and interact with other organizational members, the quality of the relationships at work can have spillover effects that can affect interpersonal relationships outside of the workplace. Originality/value – The study explores and empirically tests the mediating effects of organizational conflict on the relationships between workplace ostracism with in-role behavior and organizational citizenship behaviors. The study extends research on the consequences of workplace ostracism and helps further understand how workplace ostracism can affect workplace attitudes and behaviors.

EFFECT OF PRESSURE OF WORK AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR TO PERFORMANCE ORGANIZATION THROUGH THE ORGANIZATIONAL COMMITMENT PT. DHARMA AGUNG SENTOSA

2019 ◽  
pp. 9-15
Author(s):  
Ultravianti Yuniarlien ◽  
Abdul Rivai ◽  
Akhmad Sodikin
Keyword(s):  
Organizational Commitment ◽  
Organizational Performance ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Organizational Citizenship Behaviors ◽  
Citizenship Behavior ◽  
Citizenship Behaviors ◽  
Working Pressure ◽  
Work Pressure ◽  
Organization Analysis

This study aimed to determine the effect of the pressures of work and organizational citizenship behavior on organizational performance simultaneously, determine the effect of work pressure on the performance of an organization partially determine the effect of organizational citizenship behavior on organizational performance partially determine the effect of organizational commitment on organizational performance partially, knowing working pressure influence on performance through organizational commitment and determine the effect of organizational citizenship behavior on organizational performance through organizational commitment variable. The study was conducted on the organization of PT Agung Dharma Sentosa. Sampling using saturated samples involving 90 employees in all parts of the organization. Analysis of data using path analysis. Based on data analysis found that the variable pressures of work and organizational citizenship behaviors affect the organization's performance simultaneously. Variable work pressure affects the performance of an organization partially. Organizational citizenship behavior variables affect the performance of an organization partially. Organizational commitment variables affect the performance of an organization partially. The influence of the pressure of work and organizational citizenship behavior on organizational performance is smaller than through the commitment of the organization of work.

scholarly journals Designing a Model for Assessing the Relationship between Organizational Citizenship Behaviors and Customer Satisfaction(Kerman Saderat Bank as Case Study)

2012 ◽  
Vol 2 (2) ◽  
pp. 125
Author(s):  
Seyed Ali Siadat ◽  
Mohammad Mohammadi Sadr
Keyword(s):  
Customer Satisfaction ◽  
Organizational Performance ◽  
Social Relationships ◽  
Organizational Citizenship ◽  
Banking Industry ◽  
Organizational Citizenship Behaviors ◽  
Bank Performance ◽  
Citizenship Behaviors ◽  
The Relationship

Now a day, customer satisfaction (CS) has been considered as one of the most important factors for organizational success. Implementation of customer satisfaction assessment systems is one of most indices in order to improving organizational performance. Customer satisfaction plays important roles in banking industry. Organizational citizenship behaviors (OCB) of bank personnel will change the customer satisfaction and directly affects bank performance. Because of these important interactions between OCB and CS in banking industry, this paper intentionally this investigated process by using PCA and PFA techniques. Results of this study indicated that CS has significant relationship with staff employee’s relationships while personal features of employees and OCB has direct impacts on CS. Also detailed analysis revealed that responsibility factor of employee’s social relationships and trustworthiness factor of personal employees are the most important factors of OCB in CS assessment.

scholarly journals Pengaruh Public Service Motivation Dan Organizational Citizenship Behavior Terhadap Kinerja Organisasi Pemerintahan

2009 ◽  
Vol 2 (2) ◽  
Author(s):  
Puput Tri Tri Komalasari ◽  
Moh. Nasih ◽  
Teguh Prasetio
Keyword(s):  
Job Satisfaction ◽  
Public Sector ◽  
Organizational Performance ◽  
Organizational Citizenship ◽  
Public Service ◽  
Organizational Citizenship Behavior ◽  
Public Service Motivation ◽  
Citizenship Behavior ◽  
Men And Women ◽  
Public Sector Organizations

Public sector organizations, namely governments, are described as “non-productive and inefficient organization”. This negative image of public sector organizations has arisen as a consequence of low public sector organization performance. Public sector performance improvement can be done by manipulating motivational dimensions of public service employee. This research aims to empirically test effect of public service motivation and organizational citizenship behavior (OCB) on organizational performance in the public sector of Indonesia. In addition, this study also focuses on individual factor of motivation, such as job satisfaction and organizational commitment. This paper employed 108 respondents that were sampled using convenient sampling. The result showed that there were positive significant influences of public service motivation and job satisfaction on organizational performance. Unfortunately, this study failed to give a proof that OCB influences organizational performance. Moreover, this study showed that there is differences level of motivational between men and women. On average, women have job satisfaction and public service motivation higher than men. This implies that women more satisfy at work than men, and women more likely to value intrinsic reward than men

Organizational citizenship behaviors perceived by collectivistic 50-and-older customers and medical-care service performance: an application of stimulus-organism-response theory

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Wooyang Kim ◽  
Donald A. Hantula ◽  
Anthony Di Benedetto
Keyword(s):  
Medical Care ◽  
Organizational Performance ◽  
Organizational Citizenship ◽  
Causal Model ◽  
Care Service ◽  
Organizational Citizenship Behaviors ◽  
Integrated Model ◽  
Citizenship Behaviors ◽  
Content Type ◽  
Medical Care Service

PurposeThe study aims to examine the underexplored agenda in organizational citizenship behaviors (OCBs) through the collectivistic 50-and-older customers' lens when encountering medical-care services by applying stimulus-organism-response (S-O-R) theory.Design/methodology/approachThe authors propose an integrative causal model derived from employees OCBs perceived by the collectivistic 50-and-older outpatients in Korean medical-care organizations and test the causal relationships using structural equation modeling (SEM).FindingsThe three dimensions of OCBs are external stimuli to the synergistic relationship of both cognitive and affective organisms for enhancing the organization's external outcomes. The customers' organismic processes mediate the relationships between OCBs and the resultant outcomes. Customer satisfaction plays a pivotal role in determining customers' future behavior when converting the business relationship to friendship.Practical implicationsThe proposed integrated model provides an overall mechanism of the collectivistic customer decision process in the medical-care service setting. The integrated model helps to understand better how customers proceed mental and emotional states with the encountered services and how frontline employees offer extra-roles beyond in-roles to their customers in touching points to maintain superior organizational performance.Originality/valueThe authors respond to the underexplored agenda in the OCB research discipline. The study is one of the few studies to examine the effect of OCBs from collectivistic customers' perspectives and apply a consumer behavior theory to explain a service organizational performance in an integrative causal model.

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