Customer focus, service process fit and customer relationship management profitability: the effect of knowledge sharing

2009 ◽  
Vol 30 (2) ◽  
pp. 203-223 ◽  
Author(s):  
Yi-Wen Fan ◽  
Edward Ku
Keyword(s):  
Knowledge Sharing ◽  
Customer Relationship Management ◽  
Relationship Management ◽  
Customer Relationship ◽  
Service Process ◽  
Customer Focus

scholarly journals Perancangan dan Implementasi Sistem Informasi Pelayanan Jam'iyah Umroh Hafas

2019 ◽  
Vol 4 (2) ◽  
pp. 53-62
Author(s):  
Irma Yunita ◽  
Muhammad Ali Ridla
Keyword(s):  
Customer Relationship Management ◽  
Relationship Management ◽  
Customer Relationship ◽  
Service Process ◽  
Face Model ◽  
Sort It ◽  
Face To Face ◽  
Model Method ◽  
Conventional Procedure

The servicing done by jam'iyah umroh hafas (a group which provide umrah service) still use conventional procedure, namely by using form paper during the registration which obliges pilgrims to meet with the organizer. Also in the next process all is done with a face to face model, so that for the management of pilgrims each package the officer must carefully sort it out. This greatly affects the service process, in which officers must be really careful to group installments from pilgrims, as well as prepare data for processing to passports and travel. Therefore, in an effort to provide optimal, fast and appropriate services for hafas pilgrims, it is necessary to adopt the Customer Relationship Management contained in e-business, as well as to engineer software that can facilitate officers in completing all pilgrims administrative who will go to makkah. Designing this system uses the V-Model method in which each stage is validated and verified so that the system that is produced really meets the needs of the users and helps the officers to better administer the needs of the pilgrims.

Implementasi Sistem Rekam Medis Pasien Menggunakan Pendekatan Customer Relationship Management (CRM)

2018 ◽  
Vol 7 (2) ◽  
pp. 180
Author(s):  
Wiyanto Wiyanto ◽  
Fajar Butsianto ◽  
Karsito Karsito
Keyword(s):  
Information Technology ◽  
Information System ◽  
Medical Record ◽  
Customer Relationship Management ◽  
Unified Modeling Language ◽  
Relationship Management ◽  
Customer Relationship ◽  
Design System ◽  
System Validation ◽  
Iso 9126

Information technology is rapidly developed in this century that impact to various aspects of the organization really need information technology to support the performance and everyday business processes. In health services, information technology is required to process and storage the patient medical records, so that the patient's medical record is well preserved, and competitive advantage can be obtained between patient and polyclinic. The application of Customer Relationship Management (CRM) approach can be developed by implementing information system of medical record history to get new patient and retain existing patient, improving relationship with patient and maintaining patient loyalty as well as supporting the company/organization to provide excellent service to customers in real time through the advantage of information technology. The aims of this research are to understand patient medical record by CRM approach and Unified Modeling Language (UML) for system design, system validation using Forum Group Discussion (FGD), and using software testing Model ISO 9126. The result of this research are Medical Record History Information System and the result of system validation with FGD is 100% accepted, the result of system test using Model ISO 9126 is good with success rate 82,86%, so it can give contribution to polyclinic.

Customer Relationship Management

2001 ◽  
Vol 30 (8) ◽  
pp. 417-422 ◽  
Author(s):  
Hajo Hippner ◽  
Stephan Martin ◽  
Klaus D. Wilde
Keyword(s):  
Customer Relationship Management ◽  
Relationship Management ◽  
Customer Relationship
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