International Journal of Electronic Customer Relationship Management
Latest Publications

TOTAL DOCUMENTS

284

(FIVE YEARS 50)

H-INDEX

10

(FIVE YEARS 1)

Published By Inderscience Enterprises Ltd.

1750-0672, 1750-0664

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Do customer equity drivers affect customer relationship quality and customer relational outcomes in banking

International Journal of Electronic Customer Relationship Management ◽

10.1504/ijecrm.2021.10038539 ◽

2021 ◽

Vol 13 (1) ◽

pp. 1

Author(s):

Adel A. Al Wugayan

Keyword(s):

Relationship Quality ◽

Customer Equity ◽

Customer Relationship ◽

Relational Outcomes

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Influence of eCRM on customer satisfaction and customer loyalty: a study on Bangladesh's fast food industry

International Journal of Electronic Customer Relationship Management ◽

10.1504/ijecrm.2021.115607 ◽

2021 ◽

Vol 13 (1) ◽

pp. 30

Author(s):

S.S.M. Sadrul Huda ◽

Sunny Saha ◽

Md. Humayun Kabir

Keyword(s):

Customer Satisfaction ◽

Customer Loyalty ◽

Fast Food ◽

Food Industry ◽

Fast Food Industry

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Building a customer-focused culture with rewards alignment: a cross-sectional analysis

International Journal of Electronic Customer Relationship Management ◽

10.1504/ijecrm.2021.115609 ◽

2021 ◽

Vol 13 (1) ◽

pp. 45

Author(s):

Pankaj M. Madhani

Keyword(s):

Cross Sectional ◽

Cross Sectional Analysis ◽

Sectional Analysis

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The mediating effect of marketing capability in the relationship between CRM on business performance in Indonesia and Thailand service industry

International Journal of Electronic Customer Relationship Management ◽

10.1504/ijecrm.2021.10044213 ◽

2021 ◽

Vol 13 (2) ◽

pp. 99

Author(s):

Kumpanat Siriyota ◽

N.A. Nuryakin ◽

Indah Fatmawati

Keyword(s):

Business Performance ◽

Service Industry ◽

Mediating Effect ◽

Marketing Capability ◽

The Relationship

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Building a customer-focused culture with rewards alignment: a cross-sectional analysis

International Journal of Electronic Customer Relationship Management ◽

10.1504/ijecrm.2021.10038542 ◽

2021 ◽

Vol 13 (1) ◽

pp. 45

Author(s):

Pankaj M. Madhani

Keyword(s):

Cross Sectional ◽

Cross Sectional Analysis ◽

Sectional Analysis

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Examining the role of user experience with branded apps in continuance use intention

International Journal of Electronic Customer Relationship Management ◽

10.1504/ijecrm.2021.115610 ◽

2021 ◽

Vol 13 (1) ◽

pp. 81

Author(s):

Seyed Mehdi Mirmehdi

Keyword(s):

User Experience

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Do customer equity drivers affect customer relationship quality and customer relational outcomes in banking

International Journal of Electronic Customer Relationship Management ◽

10.1504/ijecrm.2021.115608 ◽

2021 ◽

Vol 13 (1) ◽

pp. 1

Author(s):

Adel A. Al Wugayan

Keyword(s):

Relationship Quality ◽

Customer Equity ◽

Customer Relationship ◽

Relational Outcomes

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Transparency in SERVQUAL model to deal with information-enabled customers

International Journal of Electronic Customer Relationship Management ◽

10.1504/ijecrm.2021.10044216 ◽

2021 ◽

Vol 13 (2) ◽

pp. 117

Author(s):

Shiv Ratan Agrawal

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Influence of eCRM on customer satisfaction and customer loyalty: a study on Bangladesh's fast food industry

International Journal of Electronic Customer Relationship Management ◽

10.1504/ijecrm.2021.10038537 ◽

2021 ◽

Vol 13 (1) ◽

pp. 30

Author(s):

Md. Humayun Kabir ◽

S.S.M. Sadrul Huda ◽

Sunny Saha

Keyword(s):

Customer Satisfaction ◽

Customer Loyalty ◽

Fast Food ◽

Food Industry ◽

Fast Food Industry

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The impact of e-service quality and ease of use of e-customer relationship management: a study of mobile phone services in Jordan

International Journal of Electronic Customer Relationship Management ◽

10.1504/ijecrm.2021.10044217 ◽

2021 ◽

Vol 13 (2) ◽

pp. 146

Author(s):

Bilal Ali Yaseen Al Nassar

Keyword(s):

Service Quality ◽

Mobile Phone ◽

Customer Relationship Management ◽

Relationship Management ◽

Ease Of Use ◽

Customer Relationship ◽

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