Integrating internal customer orientation, internal service quality, and customer orientation in the banking sector: an empirical study
2011 ◽
Vol 31
(14)
◽
pp. 2487-2505
◽
Keyword(s):
Keyword(s):
Asymmetric relationships between internal service quality factors and internal customer satisfaction
2014 ◽
Vol 15
(1)
◽
pp. 85-105
2018 ◽
Vol 33
(5)
◽
pp. 291-314
1998 ◽
Vol 34
(2)
◽
pp. 50-60
◽
2012 ◽
Vol 12
(4)
◽
pp. 426-437
Keyword(s):