The composition and impact of internal service quality: An empirical study in hotel industry

Service Quality Dimension and Customer Satisfaction: An Empirical Study in the Malaysian Hotel Industry

Services Marketing Quarterly ◽

10.1080/15332969.2013.770665 ◽

2013 ◽

Vol 34 (2) ◽

pp. 115-125 ◽

Cited By ~ 45

Author(s):

Muslim Amin ◽

Zatilaziya Yahya ◽

Wan Faizatul Aniza Ismayatim ◽

Siti Zaroha Nasharuddin ◽

Emilia Kassim

Keyword(s):

Customer Satisfaction ◽

Empirical Study ◽

Service Quality ◽

Hotel Industry ◽

Quality Dimension

Empirical Study on the Relationship between Internal Service Quality and Staff Satisfaction of Nonprofit Organizations--Taking Hospitals in Hangzhou Communities as an Example

2010 International Conference on Management and Service Science ◽

10.1109/icmss.2010.5577185 ◽

2010 ◽

Author(s):

Song-ting Pan ◽

Wen-wen Sun ◽

Qian Jiang

Keyword(s):

Empirical Study ◽

Service Quality ◽

Nonprofit Organizations ◽

Staff Satisfaction ◽

The Relationship

Internal Service Quality in Purchasing: An Empirical Study

International Journal of Purchasing and Materials Management ◽

10.1111/j.1745-493x.1998.tb00295.x ◽

1998 ◽

Vol 34 (2) ◽

pp. 50-60 ◽

Cited By ~ 13

Author(s):

Linda L. Stanley ◽

Joel D. Wisner

Keyword(s):

Empirical Study ◽

Service Quality ◽

An Empirical Study on the Effects of Internal Service Quality on Enterprise Performance

Service Science and Management ◽

10.12677/ssem.2014.32003 ◽

2014 ◽

Vol 03 (02) ◽

pp. 19-30

Author(s):

赵公民

Keyword(s):

Empirical Study ◽

Service Quality ◽

Enterprise Performance ◽

The impact of internal service quality on job satisfaction in the hotel industry

Research in Hospitality Management ◽

10.1080/22243534.2018.1501182 ◽

2018 ◽

Vol 8 (1) ◽

pp. 55-62 ◽

Cited By ~ 4

Author(s):

Mukhles M. Al-Ababneh ◽

Mousa A. Masadeh ◽

Firas J. Al-Shakhsheer ◽

Ma’moun A. Habiballah

Keyword(s):

Job Satisfaction ◽

Service Quality ◽

Hotel Industry ◽

The Impact

The Impact of Organizational Commitment as a Mediator Variable on the Relationship between the Internal Marketing and Internal Service Quality: An Empirical Study of Five Star Hotels in Amman

International Journal of Marketing Studies ◽

10.5539/ijms.v6n3p142 ◽

2014 ◽

Vol 6 (3) ◽

Cited By ~ 1

Author(s):

Ghassan R. Odeh ◽

Hamad R. Alghadeer

Keyword(s):

Organizational Commitment ◽

Empirical Study ◽

Service Quality ◽

Internal Marketing ◽

The Impact ◽

The Relationship ◽

Mediator Variable

Integrating internal customer orientation, internal service quality, and customer orientation in the banking sector: an empirical study

Service Industries Journal ◽

10.1080/02642069.2010.504822 ◽

2011 ◽

Vol 31 (14) ◽

pp. 2487-2505 ◽

Cited By ~ 21

Author(s):

Uchenna Paschal Anosike ◽

Riyad Eid

Keyword(s):

Empirical Study ◽

Service Quality ◽

Banking Sector ◽

Customer Orientation ◽

Internal Customer ◽

The Impact of the Service Quality as a Mediating Variable on the Relationship between Internal Marketing Policies and Internal Customer Satisfaction: An Empirical Study at Taif University

Journal of Marketing Management (JMM) ◽

10.15640/jmm.v3n2a11 ◽

2016 ◽

Vol 4 (1) ◽

Author(s):

Dr. Abdulraheem Ali Alghamdi

Keyword(s):

Customer Satisfaction ◽

Empirical Study ◽

Service Quality ◽

Internal Marketing ◽

Internal Customer ◽

The Impact ◽

The Relationship

A study on the effect of internal service quality on management performance in the manufacturing industry

Journal of Korea Service Management Society ◽

10.15706/jksms.2008.9.1.015 ◽

2008 ◽

Vol 9 (1) ◽

pp. 363-386

Author(s):

임성호 ◽

박진영

Keyword(s):

Service Quality ◽

Manufacturing Industry ◽

Management Performance ◽

The Relationship between Internal Service Quality and Organizational Commitment

Journal of Korea Service Management Society ◽

10.15706/jksms.2009.10.1.005 ◽

2009 ◽

Vol 10 (1) ◽

pp. 93-114

Author(s):

Yeonghoon Kwon ◽

박근영 ◽

박진수

Keyword(s):

Organizational Commitment ◽

Service Quality ◽

The Relationship