Social identification: linking high performance work systems, psychological empowerment and patient care

2014 ◽  
Vol 25 (17) ◽  
pp. 2401-2419 ◽  
Author(s):  
Timothy Bartram ◽  
Leila Karimi ◽  
Sandra G. Leggat ◽  
Pauline Stanton
Keyword(s):  
Patient Care ◽  
High Performance ◽  
Psychological Empowerment ◽  
Social Identification ◽  
Work Systems ◽  
High Performance Work Systems

High-performance work systems and job performance: the mediating role of social identity, social climate and empowerment in Chinese banks

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Timothy Bartram ◽  
Brian Cooper ◽  
Fang Lee Cooke ◽  
Jue Wang
Keyword(s):  
Social Identity ◽  
Job Performance ◽  
High Performance ◽  
Psychological Empowerment ◽  
Social Identification ◽  
Social Climate ◽  
Work Systems ◽  
Content Type ◽  
High Performance Work Systems ◽  
The Relationship

PurposeDespite the utility of social identity and social climate theories in explaining individual and group behaviour within organizations, little research has been conducted on how these approaches interconnect to explain the way high-performance work systems (HPWSs) may increase job performance. This study extends one’s understanding of the human resource management (HRM)–performance relationship by examining the interconnections between these disparate social approaches within the Chinese banking context.Design/methodology/approachDrawing on a sample of 561 employees working across 62 bank branches in China, the authors test four hypotheses: (1) HPWS is positively related to social climate; (2) social climate mediates the relationship between HPWS and social identification; (3) psychological empowerment mediates the relationship between social identification and job performance; and (4) social climate, social identification and psychological empowerment sequentially mediate the relationship between HPWS and job performance. Data were collected over two waves and job (in-role) performance was rated by managers.FindingsThe authors confirm the four hypotheses. Social climate, social identification and psychological empowerment sequentially mediate the relationship between HPWS and job performance.Research limitations/implicationsThis study contains some limitations. First, the authors’ research sites were focussed on one main region in state-owned banks in China. Second, this study examined only one industry with a relatively homogeneous workforce (i.e. relatively young and highly educated employees).Practical implicationsHPWS may translate into individual performance through a supportive social climate in which staff identify themselves with their work team. This suggests that organizations should pay close attention to understanding how their HPWS system can foster a strong social climate to enhance employee identification at the work group level. Second, as the nature of work is becoming increasingly more complex and interdependent, enabling not just individuals but also work groups to function effectively, it is critical for departments and work groups to promote a collective understanding of HRM messages with shared values and goals.Originality/valueThis research contributes towards a more comprehensive understanding of the HRM–performance chain as a complex social process underpinned by social identity theory. The authors demonstrate that social identification and social climate both play an important role in explaining how HPWS positively affects psychological empowerment and subsequent job performance.

Social Identification and High Performance Work Systems

2012 ◽  
Vol 2012 (1) ◽  
pp. 13442
Author(s):  
Pauline Stanton ◽  
Leila Karimi ◽  
Timothy Bartram ◽  
Sandra G. Leggat
Keyword(s):  
High Performance ◽  
Social Identification ◽  
Work Systems ◽  
High Performance Work Systems

scholarly journals High-performance work systems and job engagement: The mediating role of psychological empowerment

2019 ◽  
Vol 6 (1) ◽  
pp. 1664204 ◽  
Author(s):  
Md. Shamsul Arefin ◽  
Md. Shariful Alam ◽  
Md. Rakibul Islam ◽  
Munmun Rahaman
Keyword(s):  
High Performance ◽  
Psychological Empowerment ◽  
Job Engagement ◽  
Work Systems ◽  
High Performance Work Systems ◽  
Mediating Role

Modeling patient care quality: an empirical high-performance work system approach

2016 ◽  
Vol 45 (6) ◽  
pp. 1176-1199 ◽  
Author(s):  
Dimitrios M. Mihail ◽  
Panagiotis V. Kloutsiniotis
Keyword(s):  
Social Identity ◽  
Patient Care ◽  
High Performance ◽  
Psychological Empowerment ◽  
Social Identification ◽  
Content Type ◽  
Quality Of Patient Care ◽  
The Relationship ◽  
Social Identity Approach

Purpose Following a social identity approach focussed in the Greek healthcare sector, the purpose of this paper is to investigate the mediating effects of social identification on the relationship between high-performance work systems (HPWS) and psychological empowerment, and the mediating role of psychological empowerment between HPWS and quality of patient care. Design/methodology/approach Partial least squares-structural equation modeling was used in a sample of 297 nurses, doctors, and allied health professionals across seven hospitals in Greece. Findings The findings suggest that HPWS has a strong effect on healthcare professionals’ social identification, which in turn partially mediates the relationship between HPWS and psychological empowerment. In addition, psychological empowerment indirectly mediates the relationship between HPWS and quality of patient care. Practical implications The findings not only validate previous studies’ conclusions, but also provide evidence for the potential fruitfulness of the HPWS approach from a social identity perspective. In addition, it is also confirmed that without the presence of psychological empowerment, HPWS may have limited impact on the quality of patient care. Originality/value Although HPWS have been generally connected with positive employee attitudes and behaviors, few studies choose to follow a social identity approach in examining these relationships. Finally, this study confirms the argument that HPWS can be a fruitful approach even in a country severely affected by Europe’s debt crisis over the last five years.

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