Customers’ relationship maintenance and loyalty intentions after a brand transgression: a moderated mediation approach

Author(s):  
Shubhomoy Banerjee ◽  
Sunitha Ratnakaram ◽  
Amanish Lohan
2011 ◽  
Author(s):  
Fangyi Liao ◽  
Liu-Qin Yang ◽  
Mo Wang ◽  
Junqi Shi

2014 ◽  
Author(s):  
Erin K. Poindexter ◽  
Sean M. Mitchell ◽  
Danielle R. Jahn ◽  
Kelly C. Cukrowicz

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