Effects of Peyton's Four-Step Approach on Objective Performance Measures in Technical Skills Training: A Controlled Trial

Purpose The purpose of this paper is to examine the relationship between patient safety culture and hospital performance using objective performance measures and secondary data on patient safety culture. Design/methodology/approach Patient safety culture is measured using data from the Agency for Healthcare Research and Quality’s Hospital Survey on Patient Safety Culture. Hospital performance is measured using objective patient safety and operational performance metrics collected by the Centers for Medicare and Medicaid Services (CMS). Control variables were obtained from the CMS Provider of Service database. The merged data included 154 US hospitals, with an average of 848 respondents per hospital providing culture data. Hierarchical linear regression analysis is used to test the proposed relationships. Findings The findings indicate that patient safety culture is positively associated with patient safety, process quality and patient satisfaction. Practical implications Hospital managers should focus on building a stronger patient safety culture due to its positive relationship with hospital performance. Originality/value This is the first study to test these relationships using several objective performance measures and a comprehensive patient safety culture data set that includes a substantial number of respondents per hospital. The study contributes to the literature by explicitly mapping high-reliability organization (HRO) theory to patient safety culture, thereby illustrating how HRO theory can be applied to safety culture in the hospital operations context.

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Defining and Validating Non-technical Skills Training in Robotics

Robotic Surgery ◽

10.1007/978-3-030-53594-0_6 ◽

2021 ◽

pp. 75-81

Author(s):

Oliver Brunckhorst ◽

Prokar Dasgupta

Keyword(s):

Technical Skills ◽

Skills Training ◽

Technical Skills Training

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Non-technical Skills Training in Crew Resource Management: Curating YouTube Videos for Educational Purposes

Advances in Human Factors in Training, Education, and Learning Sciences - Lecture Notes in Networks and Systems ◽

10.1007/978-3-030-80000-0_12 ◽

2021 ◽

pp. 93-100

Author(s):

Charlott Sellberg ◽

Gesa Praetorius ◽

Marin Viktorelius

Keyword(s):

Resource Management ◽

Crew Resource Management ◽

Technical Skills ◽

Skills Training ◽

Youtube Videos ◽

Technical Skills Training

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The Journey From Development to Appraisal

Handbook of Strategic 360 Feedback ◽

10.1093/oso/9780190879860.003.0018 ◽

2019 ◽

pp. 327-342

Author(s):

Tracy M. Maylett

Keyword(s):

Performance Management ◽

Performance Appraisal ◽

Performance Measures ◽

Past Performance ◽

360 Feedback ◽

Objective Performance ◽

Objective Performance Measures ◽

Performance Appraisal Process ◽

Measures Of Performance

This case study describes an initiative to change a long-standing performance management process at a large manufacturing facility within General Mills that emphasized the attainment of objective performance measures (the “what” of performance) to one that also included the “how” of goal achievement. The organization embarked on a 3-year pilot evaluation of the use of 360 Feedback as a possible solution to replace or supplement their traditional single-source (supervisor) performance appraisal process. The two systems ran in parallel using 140 randomly selected employees. Results showed little correlation between the what measures of performance from the traditional appraisals and the how data collected using the 360 Feedback, supporting the view that job performance should be viewed as requiring both aspects of evaluation, using different methods of assessment. Ultimately, the organization maintained both systems but integrated 360 Feedback into the traditional appraisals as well, creating complementary processes that looked “forward” (development) and “past” (performance).

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