The Journey From Development to Appraisal

2019 ◽  
pp. 327-342
Author(s):  
Tracy M. Maylett
Keyword(s):  
Performance Management ◽  
Performance Appraisal ◽  
Performance Measures ◽  
Past Performance ◽  
360 Feedback ◽  
Objective Performance ◽  
Objective Performance Measures ◽  
Performance Appraisal Process ◽  
Measures Of Performance

This case study describes an initiative to change a long-standing performance management process at a large manufacturing facility within General Mills that emphasized the attainment of objective performance measures (the “what” of performance) to one that also included the “how” of goal achievement. The organization embarked on a 3-year pilot evaluation of the use of 360 Feedback as a possible solution to replace or supplement their traditional single-source (supervisor) performance appraisal process. The two systems ran in parallel using 140 randomly selected employees. Results showed little correlation between the what measures of performance from the traditional appraisals and the how data collected using the 360 Feedback, supporting the view that job performance should be viewed as requiring both aspects of evaluation, using different methods of assessment. Ultimately, the organization maintained both systems but integrated 360 Feedback into the traditional appraisals as well, creating complementary processes that looked “forward” (development) and “past” (performance).

INTERACTION BETWEEN OBJECTIVE PERFORMANCE MEASURES AND SUBJECTIVE USER PERCEPTIONS IN THE EVALUATION OF MEDICAL DEVICES: A CASE STUDY

2015 ◽  
Vol 31 (5) ◽  
pp. 297-303 ◽  
Author(s):  
Matthew D. Haydock ◽  
Anubhav Mittal ◽  
Carissa F. Wilkes ◽  
David H. Lim ◽  
Elizabeth Broadbent ◽  
...  
Keyword(s):  
Performance Measures ◽  
Medical Devices ◽  
Medical Technology ◽  
Subjective Assessment ◽  
User Perceptions ◽  
Subjective Assessments ◽  
Objective Performance ◽  
Objective Performance Measures ◽  
Method Of Evaluation

Objectives: Medical technology is a large and expanding industry. Introducing new medical devices is important but several challenges exist in implementing the optimal method of evaluation. Both objective and subjective measures can be used for evaluation. The former is the mainstay of evaluation, yet subjective assessment is often the basis for the introduction of new medical technology. The aim of this study was to determine the interaction and concordance between objective and subjective assessment of new medical technology.Methods: This study used both objective performance measures and subjective user perceptions in the evaluation of a new medical device designed to improve the accuracy of gravity-assisted delivery of intravenous fluids, compared with the current, widely used “roller-clamp” device. The concordance of objective and subjective assessments was evaluated using comparative analysis.Results: Objective assessment of the accuracy of intravenous fluid delivery revealed no difference between the two devices (p = .636). Subjective assessment revealed that the new device was perceived to be significantly more accurate (p = .001). This lack of concordance can be partially explained by both device and demand characteristics.Conclusions: This case study reveals a significant discordance between the objective and subjective assessments. It provides some explanation for why new medical devices are adopted without objective evidence of benefit. This phenomenon has been termed “persuasive design” and its influence should be controlled for in the evaluation, purchase and introduction of new medical devices. This should help reduce the risk and associated cost of premature introduction.

Relationships among Nontask Behaviors, Rated Performance, and Objective Performance Measures

1994 ◽  
Vol 74 (2) ◽  
pp. 571-578 ◽  
Author(s):  
Christopher M. Lowery ◽  
Thomas J. Krilowicz
Keyword(s):  
Performance Measures ◽  
Objective Measures ◽  
Regression Analyses ◽  
Actual Performance ◽  
Subjective Evaluations ◽  
Machine Operators ◽  
Objective Performance ◽  
Objective Performance Measures ◽  
Supervisory Ratings ◽  
Measures Of Performance

Correlations among nontask behaviors, subjective evaluations of performance, and objective performance measures were investigated for a sample of 73 machine operators. Correlation and regression analyses indicated that nontask behaviors were significantly related to both supervisory ratings of performance and to objective measures of performance. There was also a significant relationship between the subjective and objective performance measures, but the results indicated that supervisors based their evaluations more on nontask behaviors than on actual performance.

scholarly journals Performance Management for Growth: A Framework Based on EVA

2021 ◽  
Vol 14 (3) ◽  
pp. 102
Author(s):  
Mihaela Brindusa Tudose ◽  
Valentina Diana Rusu ◽  
Silvia Avasilcai
Keyword(s):  
Statistical Analysis ◽  
Performance Management ◽  
Performance Appraisal ◽  
Business Performance ◽  
Reference Model ◽  
Corporate Sustainability ◽  
Economic Value ◽  
Value Added ◽  
Research Perspectives

Some of the constructs in the field of performance management are intuitive or not empirically validated. This study provides a data-driven framework for measuring and improving the performance through synchronized strategies. The ultimate goal was to provide support for increasing business performance. Empirical research materializes in an exploratory case study and a statistical analysis with econometric models. The case study revealed that a company can improve its performance, even in periods of growth, being characterized by consistent investments. The statistical analysis, performed on a restricted sample of companies, confirmed the results that were provided by the case study. The measurement of performance was made by capitalizing on financial and non-financial data precisely to intensify the interest for corporate sustainability. The obtained results, contrary to previous research that showed that economic value added (EVA) is negatively influenced by the increase in invested capital, open up new research perspectives to find out whether, at the industry level, performance appraisal that is based on EVA stimulates the development of a business’s economic capital. The research has a double utility: scientific (by providing an overview of the state of the art in the field of performance management) and practical (by providing a reference model for measuring and monitoring performance).

Improving service operations: linking safety culture to hospital performance

2017 ◽  
Vol 28 (1) ◽  
pp. 57-84 ◽  
Author(s):  
Gregory N. Stock ◽  
Kathleen L. McFadden
Keyword(s):  
Patient Safety ◽  
Performance Measures ◽  
Safety Culture ◽  
Linear Regression Analysis ◽  
Patient Safety Culture ◽  
Hospital Performance ◽  
Data Set ◽  
Content Type ◽  
Objective Performance ◽  
Objective Performance Measures

Purpose The purpose of this paper is to examine the relationship between patient safety culture and hospital performance using objective performance measures and secondary data on patient safety culture. Design/methodology/approach Patient safety culture is measured using data from the Agency for Healthcare Research and Quality’s Hospital Survey on Patient Safety Culture. Hospital performance is measured using objective patient safety and operational performance metrics collected by the Centers for Medicare and Medicaid Services (CMS). Control variables were obtained from the CMS Provider of Service database. The merged data included 154 US hospitals, with an average of 848 respondents per hospital providing culture data. Hierarchical linear regression analysis is used to test the proposed relationships. Findings The findings indicate that patient safety culture is positively associated with patient safety, process quality and patient satisfaction. Practical implications Hospital managers should focus on building a stronger patient safety culture due to its positive relationship with hospital performance. Originality/value This is the first study to test these relationships using several objective performance measures and a comprehensive patient safety culture data set that includes a substantial number of respondents per hospital. The study contributes to the literature by explicitly mapping high-reliability organization (HRO) theory to patient safety culture, thereby illustrating how HRO theory can be applied to safety culture in the hospital operations context.

scholarly journals Applying a General Analytic Method for Assessing Bias Sensitivity to Bias-Adjusted Threat and Equitable Threat Scores

2009 ◽  
Vol 24 (6) ◽  
pp. 1748-1754 ◽  
Author(s):  
Keith F. Brill ◽  
Fedor Mesinger
Keyword(s):  
Performance Measures ◽  
Performance Measure ◽  
Performance Ratio ◽  
Analytic Method ◽  
Equitable Threat Score ◽  
Past Performance ◽  
Opposite Case ◽  
Threat Score ◽  
Measures Of Performance ◽  
A Performance

Abstract Bias-adjusted threat and equitable threat scores were designed to account for the effects of placement errors in assessing the performance of under- or overbiased forecasts. These bias-adjusted performance measures exhibit bias sensitivity. The critical performance ratio (CPR) is the minimum fraction of added forecasts that are correct for a performance measure to indicate improvement if bias is increased. In the opposite case, the CPR is the maximum fraction of removed forecasts that are correct for a performance measure to indicate improvement if bias is decreased. The CPR is derived here for the bias-adjusted threat and equitable threat scores to quantify bias sensitivity relative to several other measures of performance including conventional threat and equitable threat scores. The CPR for a bias-adjusted equitable threat score may indicate the likelihood of preserving or increasing the conventional equitable threat score if forecasts are bias corrected based on past performance.

Sign in / Sign up

Export Citation Format

Share Document