Measuring Executive Education Service Quality: A Construct Validity Study in Latin America

2008 ◽  
Vol 8 (4) ◽  
pp. 1-37 ◽  
Author(s):  
Miguel Morales ◽  
Luis Felipe Calderón-Moncloa
2013 ◽  
pp. 77-90
Author(s):  
Yen Nguyen Thi Hoang

This paper focuses on the understanding of service quality in the context of Vietnamese universities. It proposes an approach for measuring the quality of the higher education service provided by universities in Vietnam. Firstly, an exploratory study was conducted. Then, the set of items which were generated became the subject of a questionnaire that was then administered to 675 students of a Vietnamese university to determine the dimensions of higher education service quality in this context. The obtained results permit us to appropriate a measurement scale which is slightly different from the SERVQUAL scale widely known as the standard for measuring service quality. The results also show that tangible elements, responsiveness and assurance seem to be three specific dimensions of the higher education service of Vietnamese universities.


2017 ◽  
Vol 5 (2) ◽  
pp. 60-74
Author(s):  
Saba ojaghi ◽  
Bijan Rezaee ◽  
Nader Naderi ◽  
Habib Jafari

2011 ◽  
Vol 25 (2) ◽  
pp. 345-350 ◽  
Author(s):  
Martin N. Jonsson ◽  
Mahmood Mahmood ◽  
Tomas Askerud ◽  
Henrik Hellborg ◽  
Stig Ramel ◽  
...  

Diagnostics ◽  
2021 ◽  
Vol 11 (2) ◽  
pp. 365
Author(s):  
Cecilia Estrada-Barranco ◽  
Roberto Cano-de-la-Cuerda ◽  
Vanesa Abuín-Porras ◽  
Francisco Molina-Rueda

(1) Background: Observational scales are the most common methodology used to assess postural control and balance in people with stroke. The aim of this paper was to analyse the construct validity of the Postural Assessment Scale for Stroke Patients (PASS) scale in post-stroke patients in the acute, subacute, and chronic stroke phases. (2) Methods: Sixty-one post-stroke participants were enrolled. To analyze the construct validity of the PASS, the following scales were used: the Functional Ambulatory Category (FAC), the Wisconsin Gait Scale (WGS), the Barthel Index (BI) and the Functional Independence Measure (FIM). (3) Results: The construct validity of the PASS scale in patients with stroke at acute phase was moderate with the FAC (r = −0.791), WGS (r = −0.646) and FIM (r = −0.678) and excellent with the BI (r = 0.801). At subacute stage, the construct validity of the PASS scale was excellent with the FAC (r = 0.897), WGS (r = −0.847), FIM (r = −0.810) and BI (r = −0.888). At 6 and 12 months, the construct validity of the PASS with the FAC, WGS, FIM and BI was also excellent. (4) Conclusions: The PASS scale is a valid instrument to assess balance in post-stroke individuals especially, in the subacute and chronic phases (at 6 and 12 months).


1988 ◽  
Vol 17 (1) ◽  
pp. 113-124 ◽  
Author(s):  
Robert R. Ayres ◽  
Eric J. Cooley ◽  
Herbert H. Severson

Sign in / Sign up

Export Citation Format

Share Document