ENTREPRENEURSHIP EDUCATION SERVICE QUALITY IN UNIVERSITIES BASED ON SERVQUAL MODEL

2017 ◽  
Vol 5 (2) ◽  
pp. 60-74
Author(s):  
Saba ojaghi ◽  
Bijan Rezaee ◽  
Nader Naderi ◽  
Habib Jafari
Keyword(s):  
Service Quality ◽  
Entrepreneurship Education ◽  
Education Service

Entrepreneurial Education Service Quality, Entrepreneurial Intention, and ‘Key Performance Indicators’ of Entrepreneurship Education Policies in Malaysia

2017 ◽  
Vol 23 (9) ◽  
pp. 8204-8209
Author(s):  
Abdullah Al Mamun ◽  
Siti Farhah Fazira Binti Shamsudin ◽  
Noorshella Binti Che Nawi ◽  
Noorul Azwin Binti Md Nasi ◽  
Mohd Nazri Bin Zakaria
Keyword(s):  
Service Quality ◽  
Performance Indicators ◽  
Entrepreneurship Education ◽  
Key Performance Indicators ◽  
Entrepreneurial Intention ◽  
Entrepreneurial Education ◽  
Education Policies ◽  
Education Service

Measuring Service Quality in The Context of Higher Education in Vietnam

2013 ◽  
pp. 77-90
Author(s):  
Yen Nguyen Thi Hoang
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Exploratory Study ◽  
Measurement Scale ◽  
Education Service ◽  
The Subject

This paper focuses on the understanding of service quality in the context of Vietnamese universities. It proposes an approach for measuring the quality of the higher education service provided by universities in Vietnam. Firstly, an exploratory study was conducted. Then, the set of items which were generated became the subject of a questionnaire that was then administered to 675 students of a Vietnamese university to determine the dimensions of higher education service quality in this context. The obtained results permit us to appropriate a measurement scale which is slightly different from the SERVQUAL scale widely known as the standard for measuring service quality. The results also show that tangible elements, responsiveness and assurance seem to be three specific dimensions of the higher education service of Vietnamese universities.

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