Determinants of customer perceived online shopping logistics service quality value: an empirical study from China

2018 ◽  
Vol 22 (6) ◽  
pp. 614-637 ◽  
Author(s):  
Yunxia Han ◽  
Guangying Xie
Keyword(s):  
Empirical Study ◽  
Service Quality ◽  
Online Shopping ◽  
Logistics Service ◽  
Quality Value ◽  
Logistics Service Quality

Influence Factors of Online Shopping Food Quality Performance Considering the Relationship Quality

2019 ◽  
Vol 17 (2) ◽  
pp. 69-78 ◽  
Author(s):  
Xiaoping Li ◽  
Lijuan Xie ◽  
Lan Xu
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Information Sharing ◽  
Relationship Quality ◽  
Online Shopping ◽  
Quality Performance ◽  
Logistics Service ◽  
Supplier Quality Management ◽  
Logistics Service Quality ◽  
The Relationship

Most of the existing research relating to online shopping are focused on the analysis of customers' purchase intention and loyalty, but lack influencing factors on the quality performance of online shopping food. This article introduces the relationship quality, and constructs a model of relationship quality, logistics service quality, information sharing, supplier quality management and quality performance. This is done through an empirical study, taking 145 online food businesses as an example. At the same time, the relationship quality not only has an effect on the quality performance through information sharing, logistics service quality and supplier quality management, but also has an indirect effect on quality performance through information sharing and logistics service quality or information sharing and supplier quality management.

Logistics Service Quality of Online Shopping Websites During Covid-19 Pandemic

2021 ◽  
pp. 725-734
Author(s):  
İlayda Gezer ◽  
Hasancan Erduran ◽  
Alper Kayıhan ◽  
Burak Çetiner ◽  
Pervin Ersoy
Keyword(s):  
Service Quality ◽  
Online Shopping ◽  
Logistics Service ◽  
Logistics Service Quality

Influence Factors of Online Shopping Food Quality Performance Considering the Relationship Quality

2021 ◽  
pp. 1157-1168
Author(s):  
Xiaoping Li ◽  
Lijuan Xie ◽  
Lan Xu
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Information Sharing ◽  
Relationship Quality ◽  
Online Shopping ◽  
Quality Performance ◽  
Logistics Service ◽  
Supplier Quality Management ◽  
Logistics Service Quality ◽  
The Relationship

Most of the existing research relating to online shopping are focused on the analysis of customers' purchase intention and loyalty, but lack influencing factors on the quality performance of online shopping food. This article introduces the relationship quality, and constructs a model of relationship quality, logistics service quality, information sharing, supplier quality management and quality performance. This is done through an empirical study, taking 145 online food businesses as an example. At the same time, the relationship quality not only has an effect on the quality performance through information sharing, logistics service quality and supplier quality management, but also has an indirect effect on quality performance through information sharing and logistics service quality or information sharing and supplier quality management.

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