Influencing Factors of Public Satisfaction with COVID-19 Prevention Services Based on Structural Equation Modeling (SEM): A Study of Nanjing, China

Service satisfaction with public policies is an important component of public service quality management, which is of great significance to the improvement of public service quality. Based on an online questionnaire survey and in combination with the characteristics of public policies and services, in this study the influencing factors of residents’ satisfaction with COVID-19 pandemic prevention services were analyzed with structural equation modeling. The results reveal that the data fit the model well, and all the hypotheses formulated in this study were supported. Among the factors that were found to directly affect residents’ satisfaction with pandemic prevention services, perceived quality (PQ) has the greatest impact on satisfaction, followed by the disaster situation (DS) and policy expectation (PE). The observed variables that have significant impacts on the latent variables were also explored. Regarding the main findings, the residents who were seriously affected by the pandemic tended to have lower satisfaction with the policies and services provided by the government. Moreover, the improvement of PQ was found to significantly increase pandemic prevention service satisfaction (SS). Finally, the residents with a good psychological status during the pandemic were found to have higher satisfaction. According to the results, implications for the prevention and control practices of similar public health emergencies are proposed.

TOURISTS SATISFACTION TOWARDS SMART TOURISM SERVICES IN MALAYSIA

Smart tourism projects are already underway across the globe including Tourism Malaysia. In 2018, Tourism Malaysia has launched the Malaysia Smart Tourism 4.0 initiative to take the industry to the next level by capitalizing on the new opportunities of the digital age. Despite the increase in the number of studies on customer satisfaction towards smart tourism services, only a limited number of studies were carried out in Malaysia. Therefore, this research proposes to obtain a better overview of this issue from a Malaysian perspective. The main objective of this study is to analyse the relationship between smart tourism technology attributes, tourist service satisfaction levels and to assess the relationship between the levels of tourist service satisfaction and the intention to use new technology. This study was also carried out to examine the moderating effect of trust on the relationship between smart tourism technology. This study will use a structural equation method to find the relationship between the smart tourism technology attributes of trust, service satisfaction, and the intention to use. This study employs a quantitative method of analysis with a questionnaire that were distributed to Malaysian tourists online. The sample size was selected based on the sample size table used by Krejcie & Morgan (1970). The study expects to find that smart tourism technology attributes are significantly associated with service satisfaction levels, and this it will have a positive effect on the intention to use. Meanwhile, the trust factor will be positively associated with service satisfaction.

Penerapan Good University Governance terhadap Kepuasan Mahasiswa dengan Excellent Service sebagai Variabel Moderasi

This study aims to determine the extent of the influence of the implementation of good university governance, excellent service in increasing student satisfaction at the Faculty of Economics and Business, Udayana University. Respondents were 100 people who were members of one of the student institutions within the Faculty of Economics and Business, Udayana University. The sampling method in this study used purposive sampling. The data analysis technique used is Moderated Regression Analysis (MRA). The results of the analysis show that there is a relationship between good university governance and student satisfaction. There is a relationship between excellent service and student satisfaction. Excellent service strengthens the influence of good university governance on student satisfaction. Keywords : Good University Governance; Excellent Service; Satisfaction.

Social Support and Client Satisfacation with Visual Inspection Acetate Acid (VIA)

Introduction: This study was conducted to show that early prevention and treatment of cervical cancer can save on treatment costs. Cervical cancer is one of the biggest threats to women's health. This is related to the low awareness of women who have had active sexual relations in carrying out early detection of cervical cancer so that it can increase the incidence of cervical cancer. The purpose of this study was to determine the relationship between social support and client satisfaction on IVA service satisfaction by public health center officers. Methods: This study used an observational analytic study with a retrospective cohort design. The sample size used was 70 respondents with the same distribution in each control group and the exposed group, each using 35 respondents. The sampling technique used consecutive sampling. Univariate analysis using Chi-Square test. Bivariate analysis using Spearman correlation test. Results: The results of Univariate analysis in the control group and the exposed group showed that age (p= 0.4), education (p= 0.136), occupation (p= 0.622), length of marriage (p= 0.073), number of sexual partners (p= 0.073). = 0.602) and the number of children (p = 0.151). The results of bivariate analysis showed that husband's support (p= 0.735), mother's support (p= 0.984), health cadre support (p= 0.320) and peer support (p= 0.725). There is no relationship/correlation between social support and service satisfaction. Conclusion: There are other factors that can affect the satisfaction of women of childbearing age with early detection of cervical cancer (VIA) apart from social support.

Relationship between Public Service Satisfaction and Intention of Continuous Residence of Younger Generations in Rural Areas: The Case of Jeonbuk, Korea

This study examines the population decline of younger generations in rural areas, the factors that influence the intention of continuous residence, and how these influences differ based on regional economic potential. Previous studies on intention of continuous residence lack some discussion of the role of local governments. Therefore, satisfaction with public services provided by local governments was considered as a main factor. Specifically, this study analyzed the effect of public service satisfaction on intention of continuous residence and compared this influence according to regional economic potential. This study selected respondents aged between 25 and 49 years in Jeonbuk Province, Korea. Data were collected from 980 people through an online survey, and multistage stratified sampling based on the number of residents by district and resident ages was applied to the sample design. To test the hypothesis, the study conducted a moderating effect analysis using the categorical moderator reflected by regional economic potential. The empirical analysis shows that housing support and residential environment management of public service satisfaction had positive effects on intention of continuous residence. Housing support services in particular had a stronger influence. In addition, the effect of housing support on intention of continuous residence was further strengthened in regions with low economic potential. The results of this study provide policy implications for developing countries facing a population decline in rural areas due to regional disparities between urban and rural areas.

UPAYA PENINGKATAN PENGELOLAAN PERSAMPAHAN DENGAN ANALISIS WILINGNESS TO PAY DI KELURAHAN CISARANTEN KULON

Pengelolaan persampahan di Kelurahan Cisaranten Kulon saat ini belum optimal terlihat dari adanya masalah penumpukan sampah di rumah warga akibat keterlambatan pengumpulan sampah di wilayah pelayanan ataupun tidak adanya jadwal tetap untuk pengumpulan sampah. Untuk menangani masalah tersebut dibutuhkan peran aktif masyarakat dan aspek pembiayaan untuk menunjang upaya perbaikan, maka dilakukan analisis Willingness To Pay (WTP) terhadap peningkatan pelayanan pengelolaan persampahan di wilayah ini. Didapatkan nilai WTP total sebesar Rp 124.989.122. Faktor yang mempengaruhi nilai WTP masyarakat Kelurahan Cisaranten Kulon adalah penghasilan dan kepuasan pelayanan. Rekomendasi peningkatan pelayanan pengelolaan persampahan yang direncanakan adalah pengelolaan sampah di sumber dengan program Kang PisMan, program komposter tong, serta pemanfaatan bank sampah dan optimalisasi sistem pengumpulan sampah dengan pembuatan jadwal pengumpulan sampah rutin serta penambahan alat pengumpul. Kata Kunci : CVM, pengelolaan sampah, persampahan, WTP. Waste management in Cisaranten Kulon Village is currently not optimal, as can be seen from the problem of garbage accumulation in residents' homes due to delays in collecting waste in the service area or the absence of a fixed schedule for waste collection. To deal with this problem, an active role from the community and financing aspects are needed to support improvement efforts, so Willingness To Pay (WTP) analysis is carried out on improving waste management services in this region. The total WTP value is IDR 124,989,122. The factors that influence the WTP value of the people of Cisaranten Kulon Village are income and service satisfaction. Recommendations for improving the planned waste management services are waste management at the source with the Kang PisMan program, the composter barrel program, as well as the use of waste banks and optimizing the waste collection system by making routine waste collection schedules and adding collection tools. Keywords:: CVM, WTP, garbage, waste management.