Implications of Emotional Labor on Work Outcomes of Service Workers in Not-for-Profit Human Service Organizations

2020 ◽  
pp. 1-20
Author(s):  
Helena R. Costakis ◽  
Holly Gruhlke ◽  
Yuhua Su
Keyword(s):  
Emotional Labor ◽  
Human Service ◽  
Human Service Organizations ◽  
Service Organizations ◽  
Work Outcomes ◽  
Service Workers ◽  
For Profit ◽  
Not For Profit

Change Models for Human Service Organizations

2021 ◽  
pp. 292-309
Author(s):  
Thomas Packard
Keyword(s):  
Human Service ◽  
Human Service Organizations ◽  
Service Organizations ◽  
Change Models ◽  
Staff Members ◽  
For Profit ◽  
Arc Model ◽  
High Participation ◽  
Services Innovation ◽  
Getting To Outcomes

Organizational change models designed for human service organizations include the ARC model, the sanctuary model, getting to outcomes, and design team. Their use might require assistance from expert consultants. Each includes high participation of staff members, using structured systems and processes to identify opportunities to improve operations in a program or in administrative operations, followed by analysis and brainstorming to generate improvement ideas. Innovation and intrapraneurship are concepts that have been adapted from the for-profit sector for application in the human services. Innovation can be defined as a process, method, product, or outcome that is new and creates an improvement. Intrapraneurship is the use of entrepreneurial principles within an organization to solve problems or improve operations. Cutback management is not specifically identified as a change model, but is a process for changing organizations by addressing funding cuts, through methods ranging from efficiency improvements to, ideally, finding new revenue sources.

scholarly journals "Producing People" in Documents and Meetings in Human Service Organizations

2019 ◽  
Vol 7 (1) ◽  
pp. 180-184
Author(s):  
Malin Åkerström ◽  
Katarina Jacobsson
Keyword(s):  
Human Service ◽  
Human Service Organizations ◽  
Thematic Issue ◽  
Service Organizations ◽  
Service Work ◽  
Service Workers ◽  
The Public ◽  
Individual Client ◽  
The Individual ◽  
Policy Problems

This thematic issue is devoted to how human service work may be influenced by accentuated administrative processes, as well as reinforced by digitalization, in contemporary society. The public sector has expanded the requirements of documentation, auditing and evaluation practices. Policy, problems and persons are shaped and enacted in meetings and documents. Meetings and documents comprise the forum for making highly important decisions for the individual client or for various categories of clients. Still, people’s participation in meetings and their reading and production of documents are often overlooked in studies of human service organizations. In this thematic issue, empirically-oriented researchers describe and analyze human service workers’ administrative routines, particularly focusing on processes of client inclusion and exclusion.

scholarly journals Final Lines of Defense: Explaining Policy Advocacy by Immigrant-Serving Organizations

2021 ◽  
Vol 0 (0) ◽  
Author(s):  
Maria Apolonia Calderon ◽  
Daniel E. Chand ◽  
Daniel P. Hawes
Keyword(s):  
Human Service ◽  
Nationwide Survey ◽  
Human Service Organizations ◽  
Service Organizations ◽  
Policy Advocacy ◽  
Law Enforcement Agencies ◽  
Chief Executives ◽  
Local Law Enforcement ◽  
Nonprofit Human Service Organizations ◽  
Nonprofit Advocacy

Abstract Nonprofit scholars have developed a rich literature on nonprofit advocacy. While the literature is rich, however, gaps remain in our collective knowledge, especially regarding specific sectors of nonprofit human service organizations. Here, we apply existing theory on advocacy by human service organizations to an important subset of the nonprofit community, that being immigrant-serving organizations (ISOs). Most prior research on nonprofit advocacy has not focused on politically polarized issues, such as contemporary immigration policy. Using a nationwide survey of ISOs, we find that unlike other types of human service organizations, the majority of ISOs do engage in at least some forms of policy advocacy. However, those that report using the H-election status on their Form 990s are significantly more likely to engage in advocacy and do so to a wide variety of policymakers, including legislators, chief executives, and even local law enforcement agencies. H-election groups are also more likely to perceive their advocacy activities as effective. These findings add to the evolving knowledge on when and how human service groups seek policy change for marginalized groups.

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