Communication within Banking Organizations and Small Business Lending
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Abstract We investigate how communication within banks affects small business lending. Using travel times between a bank’s headquarters and its branches to proxy for the costs of communicating soft information, we exploit shocks to these travel times—the introduction of new airline routes—to evaluate the impact of within-bank communication costs on small business loans. We find that reducing headquarters-branch travel time boosts small business lending in the branch’s county. Several extensions suggest that new airline routes facilitate in-person communications that boost small-firm lending.
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2014 ◽
Vol 2014
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pp. 1-8
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2020 ◽
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2013 ◽
Vol 45
(2)
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pp. 173-200
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2020 ◽
Vol 24
(3)
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pp. 1189-1209
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2020 ◽
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