The Demand Management Process

2002 ◽  
Vol 13 (2) ◽  
pp. 51-66 ◽  
Author(s):  
Keely L. Croxton ◽  
Douglas M. Lambert ◽  
Sebastián J. García‐Dastugue ◽  
Dale S. Rogers
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Supply And Demand ◽  
Demand Management ◽  
Successful Implementation ◽  
Management Process ◽  
Place Management ◽  
Chain Management ◽  
The Right ◽  
A Company

Demand management is the supply chain management process that balances the customers' requirements with the capabilities of the supply chain. With the right process in place, management can match supply with demand proactively and execute the plan with minimal disruptions. The process is not limited to forecasting. It includes synchronizing supply and demand, increasing flexibility, and reducing variability. In this paper, we describe the demand management process in detail to show how it can be implemented within a company and managed across firms in the supply chain. We examine the activities of each sub‐process; evaluate the interfaces with corporate functions, processes and firms; and provide examples of successful implementation.

The Manufacturing Flow Management Process

2003 ◽  
Vol 14 (2) ◽  
pp. 33-52 ◽  
Author(s):  
Thomas J. Goldsby ◽  
Sebastián J. García‐Dastugue
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Successful Implementation ◽  
Manufacturing Flexibility ◽  
Management Process ◽  
Timely Manner ◽  
Flow Management ◽  
Chain Management ◽  
A Company

Manufacturing flow management is the supply chain management process that includes all activities necessary to move products through the plants and to obtain, implement, and manage manufacturing flexibility in the supply chain. Manufacturing flexibility reflects the ability to make a variety of products in a timely manner at the lowest possible cost. To achieve the desired level of manufacturing flexibility, planning and execution must extend beyond the four walls of the manufacturer. In this paper, we describe the manufacturing flow management process in detail to show how it can be implemented within a company and managed across firms in the supply chain. We examine the activities of each sub‐process; evaluate the interfaces with corporate functions, processes, and firms; and provide examples of successful implementation.

An Evaluation and Scenario Analysis of the Representative Supply Chain Management Software

2011 ◽  
pp. 76-91
Author(s):  
Ruiliang Yan ◽  
Zhongxian Wang ◽  
Ruben Xing
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Business Environment ◽  
Competitive Advantages ◽  
Analytic Hierarchy ◽  
Chain Management ◽  
Software Packages ◽  
The Right ◽  
Hierarchy Process ◽  
A Company

Supply Chain Management (SCM) has proven to be an effective tool that aids companies in the development of competitive advantages. SCM Systems are relied on to manage warehouses, transportation, trade logistics and various other issues concerning the coordinated movement of products and services from suppliers to customers. Although in today’s fast paced business environment, numerous supply chain solution tools are readily available to companies, choosing the right SCM software is not an easy task. The complexity of SCM systems creates a multifaceted issue when selecting the right software, particularly in light of the speed at which technology evolves. In this chapter, we use the approach of Analytic Hierarchy Process (AHP) to determine which SCM software best meets the needs of a company. The AHP approach outlined in this paper can be easily transferred to the comparison of other SCM software packages.

A Relative Comparison of Leading Supply Chain Management Software Packages

2009 ◽  
pp. 2547-2563
Author(s):  
Zhongxian Wang ◽  
Ruiliang Yan ◽  
Kimberly Hollister ◽  
Ruben Xing
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Business Environment ◽  
Competitive Advantages ◽  
Analytic Hierarchy ◽  
Chain Management ◽  
Software Packages ◽  
The Right ◽  
Hierarchy Process ◽  
A Company

Supply Chain Management (SCM) has proven to be an effective tool that aids companies in the development of competitive advantages. SCM Systems are relied on to manage warehouses, transportation, trade logistics and various other issues concerning the coordinated movement of products and services from suppliers to customers. Although in today’s fast paced business environment, numerous supply chain solution tools are readily available to companies, choosing the right SCM software is not an easy task. The complexity of SCM systems creates a multifaceted issue when selecting the right software, particularly in light of the speed at which technology evolves. In this paper, we use the approach of Analytic Hierarchy Process (AHP) to determine which SCM software best meets the needs of a company. The AHP approach outlined in this paper can be easily transferred to the comparison of other SCM software packages.

The Returns Management Process

2002 ◽  
Vol 13 (2) ◽  
pp. 1-18 ◽  
Author(s):  
Dale S. Rogers ◽  
Douglas M. Lambert ◽  
Keely L. Croxton ◽  
Sebastián J. García‐Dastugue
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Reverse Logistics ◽  
Successful Implementation ◽  
Management Process ◽  
Chain Management ◽  
Product Flow ◽  
Management Processes ◽  
Returns Management ◽  
Correct Implementation

Returns management is the supply chain management process by which activities associated with returns, reverse logistics, gatekeeping, and avoidance are managed within the firm and across key members of the supply chain. The correct implementation of this process enables management not only to manage the reverse product flow efficiently, but to identify opportunities to reduce unwanted returns and to control reusable assets such as containers. In this paper, we describe how the returns management process can be implemented within a firm and across the supply chain. The process is described in terms of its sub‐processes and associated activities, and the interfaces with corporate functions, other supply chain management processes and other firms. Examples of successful implementation are provided.

A Relative Comparison of Leading Supply Chain Management Software Packages

2011 ◽  
pp. 220-235
Author(s):  
Zhongxian Wang ◽  
Ruiliang Yan ◽  
Kimberly Hollister ◽  
Ruben Xing
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Business Environment ◽  
Competitive Advantages ◽  
Analytic Hierarchy ◽  
Chain Management ◽  
Software Packages ◽  
The Right ◽  
Hierarchy Process ◽  
A Company

Supply Chain Management (SCM) has proven to be an effective tool that aids companies in the development of competitive advantages. SCM Systems are relied on to manage warehouses, transportation, trade logistics and various other issues concerning the coordinated movement of products and services from suppliers to customers. Although in today’s fast paced business environment, numerous supply chain solution tools are readily available to companies, choosing the right SCM software is not an easy task. The complexity of SCM systems creates a multifaceted issue when selecting the right software, particularly in light of the speed at which technology evolves. In this paper, we use the approach of Analytic Hierarchy Process (AHP) to determine which SCM software best meets the needs of a company. The AHP approach outlined in this paper can be easily transferred to the comparison of other SCM software packages.

The Product Development and Commercialization Process

2004 ◽  
Vol 15 (1) ◽  
pp. 43-56 ◽  
Author(s):  
Dale S. Rogers ◽  
Douglas M. Lambert ◽  
A. Michael Knemeyer
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Product Development ◽  
New Products ◽  
Successful Implementation ◽  
Management Process ◽  
Chain Management ◽  
Effective Implementation ◽  
Chain Processes ◽  
Business Functions

Product development and commercialization is the supply chain management process that provides structure for developing and bringing to market new products jointly with customers and suppliers. Effective implementation of the process not only enables management to coordinate the efficient flow of new products across the supply chain, but also assists supply chain members with the ramp‐up of manufacturing, logistics, marketing and other related activities to support the commercialization of the product In this paper, the product development and commercialization process is described in detail to show how it can be implemented. To do this, the process is described in terms of its sub‐processes and associated activities, and the interfaces with business functions, other supply chain processes and other firms. Examples of successful implementation are provided.

The Customer Service Management Process

2003 ◽  
Vol 14 (2) ◽  
pp. 15-31 ◽  
Author(s):  
Yemisi A. Bolumole ◽  
A. Michael Knemeyer ◽  
Douglas M. Lambert
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Customer Service ◽  
Service Management ◽  
Customer Relationship ◽  
Successful Implementation ◽  
Management Process ◽  
Real Time System ◽  
Chain Management ◽  
Customer Service Management

Customer service management is the supply chain management process that represents the firm's face to the customer. The process is the key point of contact for administering product and service agreements (PSAs) developed by customer teams as part of the customer relationship management process. The goal is to provide a single source of customer information, such as product availability, shipping dates and order status. Customer service management requires a real‐time system to respond to customer inquiries and facilitate order placement. In this paper, we describe the customer service management process in detail to demonstrate how it can be implemented and managed. To do this, we detail the activities of each strategic and operational sub‐process; evaluate the interfaces with the business functions, the other seven supply chain management processes; and describe examples of successful implementation.

A Relative Comparison of Leading Supply Chain Management Software Packages

2010 ◽  
pp. 588-604
Author(s):  
Zhongxian Wang ◽  
Ruiliang Yan ◽  
Kimberly Hollister ◽  
Ruben Xing
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Business Environment ◽  
Competitive Advantages ◽  
Analytic Hierarchy ◽  
Chain Management ◽  
Software Packages ◽  
The Right ◽  
Hierarchy Process ◽  
A Company

Supply Chain Management (SCM) has proven to be an effective tool that aids companies in the development of competitive advantages. SCM Systems are relied on to manage warehouses, transportation, trade logistics and various other issues concerning the coordinated movement of products and services from suppliers to customers. Although in today’s fast paced business environment, numerous supply chain solution tools are readily available to companies, choosing the right SCM software is not an easy task. The complexity of SCM systems creates a multifaceted issue when selecting the right software, particularly in light of the speed at which technology evolves. In this paper, we use the approach of Analytic Hierarchy Process (AHP) to determine which SCM software best meets the needs of a company. The AHP approach outlined in this paper can be easily transferred to the comparison of other SCM software packages.

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