This chapter introduces a model based on techniques from cognitive psychology as a means to improve the requirement elicitation in global software development projects. Since distance negatively affects communication and control, distributed development processes that are crucially based on communication, such as requirements elicitation, have to be specially rethought in order to minimize critical situations. This chapter proposes reducing problems in communication by selecting a suite of appropriate elicitation techniques and groupware tools according to stakeholders’ cognitive styles. It also shows how information about stakeholders’ personalities can be used to make them feel comfortable and to improve their performances when working in a group.
Validation of Practices for Effective Communication during Requirements Elicitation in Global Software Development
