Modeling robot trust based on emergent emotion in an interactive task

Author(s):  
Murat Kirtay ◽  
Erhan Oztop ◽  
Minoru Asada ◽  
Verena V. Hafner
Keyword(s):  
2021 ◽  
pp. 002224292199708
Author(s):  
Raji Srinivasan ◽  
Gülen Sarial-Abi

Algorithms increasingly used by brands sometimes fail to perform as expected or even worse, cause harm, causing brand harm crises. Unfortunately, algorithm failures are increasing in frequency. Yet, we know little about consumers’ responses to brands following such brand harm crises. Extending developments in the theory of mind perception, we hypothesize that following a brand harm crisis caused by an algorithm error (vs. human error), consumers will respond less negatively to the brand. We further hypothesize that consumers’ lower mind perception of agency of the algorithm (vs. human) for the error that lowers their perceptions of the algorithm’s responsibility for the harm caused by the error will mediate this relationship. We also hypothesize four moderators of this relationship: two algorithm characteristics, anthropomorphized algorithm and machine learning algorithm and two task characteristics where the algorithm is deployed, subjective (vs. objective) task and interactive (vs. non-interactive) task. We find support for the hypotheses in eight experimental studies including two incentive-compatible studies. We examine the effects of two managerial interventions to manage the aftermath of brand harm crises caused by algorithm errors. The research’s findings advance the literature on brand harm crises, algorithm usage, and algorithmic marketing and generate managerial guidelines to address the aftermath of such brand harm crises.


Author(s):  
Raed Latif Ugla ◽  
Mohamad Jafre Zainol Abidin ◽  
Mohammed Najim Abdullah

<span>This study aimed at investigating the influence of language proficiency level on the frequency of the use and choice of L1/L2 communication strategies used by Iraqi EFL students. This study was qualitative in nature. The interactive task and speaking task were used to gather data regarding communication strategy use and choice from<em> </em>52 second and third year English major students. Those participants were divided into two groups; low and high proficient students (n=27 low proficient students and n=25 high proficient students). A taxonomy of communication strategies was adopted to code the communication strategies used by low and high proficient Iraqi EFL students. The results revealed that low proficient students use communication strategies more frequently than high proficient students. Both low and high proficient students used communication strategies other than those included in selected taxonomy. This study showed that low proficient students use L1-based strategies more frequently, while high proficient students use L2-based strategies more frequently.</span>


2020 ◽  
Vol 34 (2) ◽  
Author(s):  
Mattias Appelgren ◽  
Alex Lascarides

Abstract This paper addresses a task in Interactive Task Learning (Laird et al. IEEE Intell Syst 32:6–21, 2017). The agent must learn to build towers which are constrained by rules, and whenever the agent performs an action which violates a rule the teacher provides verbal corrective feedback: e.g. “No, red blocks should be on blue blocks”. The agent must learn to build rule compliant towers from these corrections and the context in which they were given. The agent is not only ignorant of the rules at the start of the learning process, but it also has a deficient domain model, which lacks the concepts in which the rules are expressed. Therefore an agent that takes advantage of the linguistic evidence must learn the denotations of neologisms and adapt its conceptualisation of the planning domain to incorporate those denotations. We show that by incorporating constraints on interpretation that are imposed by discourse coherence into the models for learning (Hobbs in On the coherence and structure of discourse, Stanford University, Stanford, 1985; Asher et al. in Logics of conversation, Cambridge University Press, Cambridge, 2003), an agent which utilizes linguistic evidence outperforms a strong baseline which does not.


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