Turning the gaze: Digital patient feedback and the silent pathology of the NHS

Asperger syndrome (AS) is a form of high-functioning autism characterized by qualitative impairment in social interaction. People afflicted with AS typically have abnormal nonverbal behaviors which are often manifested by avoiding eye contact. Gaze constitutes an important interactional resource, and an AS person’s tendency to avoid eye contact may affect the fluidity of conversations and cause misunderstandings. For this reason, it is important to know the precise ways in which this avoidance is done, and in what ways it affects the interaction. The objective of this article is to describe the gaze behavior of preadolescent AS children in institutional multiparty conversations. Methodologically, the study is based on conversation analysis and a multimodal study of interaction. The findings show that three main patterns are used for avoiding eye contact: 1) fixing one’s gaze straight ahead; 2) letting one’s gaze wander around; and 3) looking at one’s own hands when speaking. The informants of this study do not look at the interlocutors at all in the beginning or the middle of their turn. However, sometimes they turn to look at the interlocutors at the end of their turn. This proves that these children are able to use gaze as a source of feedback. When listening, looking at the speaker also seems to be easier for them than looking at the listeners when speaking.

Download Full-text

Patient feedback on a new method of consulting with the GP; an analysis of responses by users of online triage software

British Journal of General Practice ◽

10.3399/bjgp18x696773 ◽

2018 ◽

Vol 68 (suppl 1) ◽

pp. bjgp18X696773

Author(s):

Abi Eccles ◽

Mike Hopper ◽

Helen Atherton

Keyword(s):

Free Text ◽

Telephone Consultation ◽

Face To Face ◽

Potential Barriers ◽

Online Consultation ◽

Patient Feedback ◽

Levels Of Use ◽

Negative Perceptions ◽

Context Dependent ◽

Feedback Data

BackgroundOnline triage software is a new way to triage patients online that allows patients to describe their problem via an online form. A GP then contacts the patient to arrange either a face-to-face or telephone consultation.AimThis study aimed to explore use of online consultation software and gain insight into patients’ experiences of using online consultations, identifying potential barriers and facilitators to use.MethodThis is a mixed methods retrospective study analysing data about patient users and their associated feedback. Data from a sample of 5591 patients were quantitatively analysed to describe characteristics of users. 576 out of the 5591 users left free-text feedback comments on their experience of use. These were thematically analysed.ResultsThe highest levels of use were observed in 25–35-year olds and lowest from those aged >65. Key themes identified included convenience, consultation quality, appropriateness, resource-use and functionality. Within each, a range of subthemes were present representing both positive and negative perceptions, suggesting that experiences of using online triage varied and were often context-dependentConclusionThere are various advantages to online triage software, but these are context-dependent. Therefore, such applications should be offered as an additional way to contact the GP surgery, rather than a replacement for more established methods, to ensure appropriate and equal access for patients.

Download Full-text

Flâneur or Choraster: A Review of the Travel Narrator In the Formation of the Tourist Experience

Tourism Analysis ◽

10.3727/108354219x15652651367415 ◽

2019 ◽

Vol 24 (4) ◽

pp. 551-562

Author(s):

Stephen Wearing ◽

Stephen Schweinsberg ◽

Patricia Johnson

Keyword(s):

Present Article ◽

Review Article ◽

Media Representations ◽

The Gaze ◽

The People ◽

Tourist Experience

Media representations of destinations play a powerful role in tourism appeal. The narrator assumes a role infused with knowledge and power, employing discourse to describe and interpret places and people to entice armchair audiences to not only travel vicariously alongside them, but to follow in their footsteps. This review article uses the English actor and writer Michael Palin to examine this phenomenon through the lens of the flâneur and choraster. Palin's travels have traditionally been viewed based on their ability to create space from the perspective of a representational voice of authority. In the present article, we wish to ask whether the power of the travel narrator for tourism is perhaps better expressed in their ability to develop a counter (or chora discourse), one where we are able to see space as locally contested. Palin's narrator expresses appreciation of his reliance on the people (chora) that inhabit the spaces he visits. His narrations of travel evidence how the flâneur perspective is influenced (and/or disrupted) by a chora in two ways—that which influences the perspective before travel and directs the gaze, and those that occupy and inscribe meaning on the spaces that are traveled to, that influences and/or forms experience.

Download Full-text

NON-INTRUSIVE SYSTEM TO DETECT THE GAZE DIRECTION USING ARTIFICIAL NEURAL NETWORKS

10.21528/cbrn2009-148 ◽

2016 ◽

Author(s):

Helton M. Peixoto ◽

Ana M. G. Guerreiro ◽

Adrião D. D. Neto

Keyword(s):

Neural Networks ◽

Artificial Neural Networks ◽

Gaze Direction ◽

The Gaze ◽

Artificial Neural

Download Full-text

A study on the characteristics of empathy through the gaze of expert teachers and pre-service teachers in science experiment class

Korean Association For Learner-Centered Curriculum And Instruction ◽

10.22251/jlcci.2017.17.8.1 ◽

2017 ◽

Vol 17 (8) ◽

pp. 1-19 ◽

Cited By ~ 1

Author(s):

Kyung-Jin Ko ◽

◽

Dong-Yong Kim ◽

Young-Ji Lee ◽

Seung-Hyuk Kwon ◽

...

Keyword(s):

Expert Teachers ◽

The Gaze

Download Full-text

Viewing and Emotional Conflict in Akhilleus Tatios

10.1093/oso/9780198810513.003.0012 ◽

2017 ◽

Author(s):

Daniel King

Keyword(s):

Emotional Distress ◽

Emotional Impact ◽

Emotional Conflict ◽

The Gaze ◽

Gender Hierarchies

Akhilleus Tatios’ novel, Leukippe and Kleitophon, is famously obsessed with the formulations of viewing and the gaze. This has traditionally been seen as reinforcing some of the gender hierarchies of the narrative as a whole. Building on the work of Morales (and others), this chapter argues that Akhilleus Tatios constructs a conflicted gaze in which the emotional impact of viewing trauma is caught between the viewer’s pleasure at the image and the emotional distress that it might also induce. Akhilleus Tatios’ narrative constantly questions and problematizes how viewers position themselves in relation to trauma and, in so doing, helps to problematize a range of different reactions to others’ pain.

Download Full-text