EMPLOYEE SELF-SERVICE TECHNOLOGY ACCEPTANCE: A COMPARISON OF PRE-IMPLEMENTATION AND POST-IMPLEMENTATION RELATIONSHIPS

2009 ◽  
Vol 62 (2) ◽  
pp. 327-358 ◽  
Author(s):  
JANET H. MARLER ◽  
SANDRA L. FISHER ◽  
WEILING KE
Keyword(s):  
Technology Acceptance ◽  
Self Service ◽  
Self Service Technology ◽  
Employee Self Service

RECENT RELATED RESEARCH IN TECHNOLOGY ACCEPTANCE MODEL: A LITERATURE REVIEW

2012 ◽  
Vol 01 (09) ◽  
pp. 124-127
Author(s):  
Shih-Chih Chen ◽  
Shing-Han Li ◽  
Chien-Yi Li
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Critical Role ◽  
Research Direction ◽  
Future Research ◽  
Electronic Learning ◽  
Electronic Service ◽  
Self Service ◽  
Acceptance Model ◽  
Self Service Technology

Technology Acceptance Model is widely applied to access users’ usage in various information system/information technology areas. Learning the critical role of Technology Acceptance Model can guide researchers to design different users’ interface for different online customers, and consequently achieve high user usage in different application areas. This study reviewed 24 studies to understand the past, now and future of Technology Acceptance Model. We discussed the related studies to clarify the extension of Technology Acceptance Model. Besides, the application areas are elaborated including electronic service, mobile data service, self-service technology, electronic learning and so on. Finally, the article concluded the conclusions and future research direction.

scholarly journals Factors Affecting Sustainable Intention to Use Mobile Banking Services

SAGE Open ◽  
2021 ◽  
Vol 11 (3) ◽  
pp. 215824402110299
Author(s):  
Phaninee Naruetharadhol ◽  
Chavis Ketkaew ◽  
Niracha Hongkanchanapong ◽  
Piranat Thaniswannasri ◽  
Techin Uengkusolmongkol ◽  
...  
Keyword(s):  
Technology Acceptance ◽  
Structural Equation ◽  
Equation Modeling ◽  
Intention To Use ◽  
Mobile Banking ◽  
Banking Services ◽  
Factors Affecting ◽  
Self Service ◽  
Acceptance Model ◽  
Self Service Technology

This study aims to (a) identify perception factors that affect current mobile banking (M-banking) consumers’ continuous use of the technology, (b) explain the self-service technology (STT) dimensions that affect customers’ behavioral intention, and (c) be able to offer recommendations to the banking industry or other organizations related to M-banking in terms of developing M-banking services in the future. Analyzed data were collected from 688 existing Thai M-banking users through online questionnaires. This study used the SPSS and AMOS statistical programs to analyze the data by applying structural equation modeling based on SSTs’ service qualities and the technology acceptance model (TAM). From the results, this analysis shows positive and significant relationships among SSTs’ service qualities, perception, and sustainable intention to use M-banking services. This study provides vital knowledge related to essential characteristics of M-banking as an STT that could assist banking institutions and application providers in enhancing their M-banking products. Moreover, this study adds to the knowledge area of SSTs’ service qualities in financial mobile application dimensions.

scholarly journals Four Flavours of Customers: A dual-system perspective on self-service technology use

2021 ◽  
Vol 25 ◽  
Author(s):  
Esko Penttinen ◽  
Tapani Rinta-Kahila
Keyword(s):  
Technology Acceptance ◽  
Cognitive Processing ◽  
Technology Use ◽  
Real Life ◽  
Situational Factors ◽  
Choice Situation ◽  
System Perspective ◽  
Processing Styles ◽  
Self Service ◽  
Self Service Technology

Self-service technologies (SSTs) increasingly permeate retail spaces. To make their SST investments worthwhile, retailers need to turn enough customers into SST users. Previous research has uncovered the significance of habitual behaviour stemming from prior experience and situational factors from the environment on SST use. However, consumers are likely to vary regarding the extent they are driven by either habit or situational factors, suggesting that different types of consumers might exist in this regard. In this paper, we probe these consumer types in a real-life choice situation by studying the choice of selecting a checkout option (either staffed or self-checkout). We conduct a field study employing mixed qualitative methods by observing and interviewing customers checking out from retail stores. We discover four distinct customer types regarding the extent of reflexive (automatic) and reflective (deliberate) processing they use in their checkout selection: habitual traditional checkout users, habitual SCO users, situational users, and drifting users. We discuss the implications of our findings by linking the cognitive processing styles to the different stages of technology acceptance. Our main contribution lies in the development of a typology of consumers based on their selection between SST and human-delivered service.

Social Capital and the Practice Lens Approach

2009 ◽  
pp. 797-802 ◽  
Author(s):  
Ray Gibney ◽  
Thomas J. Zagenczyk ◽  
Marick F. Masters
Keyword(s):  
Social Capital ◽  
Information System ◽  
Human Resource ◽  
Internet Technology ◽  
Resource Information ◽  
Self Service ◽  
Self Service Technology ◽  
Hr Function ◽  
Administrative Tasks ◽  
Employee Self Service

Internet technology has enhanced the efficiency of the human resource (HR) function in organizations by making the use of self-service technology (SST) functionality commonplace. SST allows employees to enter information directly into a human resource information system (HRIS). It has reduced the time spent on administrative tasks by HR personnel by enabling employees to directly change information (e.g., address changes, benefit plan enrollments, etc.) through employee self-service (ESS) modules. Manager selfservice (MSS) allows managers to perform performance evaluations, transfer and termination paperwork, and pay-rate changes online.

Managing self-service technology service quality to enhance e-satisfaction

2015 ◽  
Vol 7 (4) ◽  
pp. 373-391 ◽  
Author(s):  
Sakun Boon-itt
Keyword(s):  
Service Quality ◽  
Technology Acceptance ◽  
Structural Equation ◽  
Perceived Value ◽  
Situational Factors ◽  
Content Type ◽  
Technology Service ◽  
Antecedents And Consequences ◽  
Self Service ◽  
Self Service Technology

Purpose – The purpose of this paper is to address, by integrating the self-service technology (SST) adoption and technology acceptance models, the service quality of self-service technologies (SQ-SSTs) by empirically testing a comprehensive model that capture the antecedents and consequences of SQ-SSTs to predict e-satisfaction in the context of digital banking in Thailand. Design/methodology/approach – A questionnaire was constructed and responses were obtained from 222 respondents who have a complete digital banking experience (both online and mobile banking). Hypotheses were tested using structural equation modelling, following a mediating analysis process. Findings – Results show that technology readiness (TR) as the antecedent has an influence on SQ-SSTs, which in turn improve e-satisfaction. The paper also found that even though SQ-SSTs can positively influence e-satisfaction, perceived value partial mediates the link between SQ-SSTs and e-satisfaction. Research limitations/implications – Further research should investigate the possible influence that some situational factors may have on the model. Factors, such as waiting time and the presence of other customers, should be taken into consideration in future studies. Practical implications – Managers may, therefore, particularly wish to consider TR and customers’ perceived value when trying to offer SSTs to the customer. Originality/value – The results contribute to the literature in information systems and service marketing by highlighting a key mechanism through which firms can enhance SQ-SSTs and e-satisfaction.

scholarly journals Role of Situational Dependence in the Use of Self-Service Technology

2020 ◽  
Vol 12 (11) ◽  
pp. 4653 ◽  
Author(s):  
Cheolho Yoon ◽  
Byongcheon Choi
Keyword(s):  
Technology Acceptance ◽  
Structural Equation ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Equation Modeling ◽  
Use Of Self ◽  
Perceived Ease Of Use ◽  
Self Service ◽  
Self Service Technology

Although numerous studies have been conducted on the use of self-service technology (SST), little is known about the importance of the situation for individuals’ acceptance of SSTs. This study proposed the situational dependency construct and analyzed the role of the construct in the use of SSTs. To conduct an empirical analysis, a research model combining the situational dependency variable with the perceived usefulness and perceived ease of use of the technology acceptance model variables, which are the most frequently used in studies related to SSTs, was developed. A total of 213 valid data were collected through questionnaires and analyzed using confirmatory factor analysis and path analysis through structural equation modeling. The results showed that situational dependence influenced attitude toward using along with perceived ease of use and perceived usefulness and that situational dependence had a strong influence on intention to use. This study provides strategic insight for practitioners to lead acceptance of SSTs.

Employee Self-Service Portals

2010 ◽  
pp. 1368-1375
Author(s):  
Beverley Lloyd-Walker
Keyword(s):  
Information Technology ◽  
Human Resource Management ◽  
Technology Acceptance ◽  
Human Resource ◽  
Information Flow ◽  
Employment Relationship ◽  
Self Service ◽  
Employee Self Service

This article begins by discussing how the role of human resource management has changed in recent years, and the implications of this for human resource departments. Providing employees with the information they require about their employment relationship is then explored by investigating how information technology can improve the quality of this information flow. The role of employee self-service portals is outlined, covering the range of information they currently provide and the future role of employee self-service portals. Acknowledging that employee acceptance is crucial to the success of employee self-service portals, implementation issues are discussed. Technology acceptance by employees is necessary, and the article ends by discussing this important key to successful employee self-service portal implementation.

Employee Self-Service Portals

2011 ◽  
pp. 327-331
Author(s):  
Beverley Lloyd-Walker
Keyword(s):  
Information Technology ◽  
Human Resource Management ◽  
Technology Acceptance ◽  
Human Resource ◽  
Information Flow ◽  
Employment Relationship ◽  
Self Service ◽  
Employee Self Service

This article begins by discussing how the role of human resource management has changed in recent years, and the implications of this for human resource departments. Providing employees with the information they require about their employment relationship is then explored by investigating how information technology can improve the quality of this information flow. The role of employee self-service portals is outlined, covering the range of information they currently provide and the future role of employee self-service portals. Acknowledging that employee acceptance is crucial to the success of employee self-service portals, implementation issues are discussed. Technology acceptance by employees is necessary, and the article ends by discussing this important key to successful employee self-service portal implementation.

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