Information technology for quality health care: a summary of United Kingdom and United States experiences

Seeking to illustrate the usefulness of Eliasian approaches for debates on health care professional regulation, this chapter examines how long-term social processes have transformed the character of health care professional-patient interactions in the United Kingdom in recent decades, rendering them more informal and less asymmetric. The chapter goes on to consider three key implications and challenges of such transformations for regulatory design and practice, first exploring how performances of compassion and care have become more central to understandings of ‘quality’ health care practice. Secondly, these less asymmetric and structured interactions are also less stable, posing problems for quality assurance and regulation. Finally, informalisation processes are bound up with moves away from a more blanket profession-based trust towards a more critical, interaction-won trust. The chapter concludes by considering the implications of new trust dynamics for regulating quality care amid the processes of informalisation, and how heightened demands for reflexivity may open new possibilities for cultivating (professional) virtue through a dialogue between social research and health care practice.

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Health Care Reform Requires IT Solutions to Influence Consumer Perception at a Health Care Payer

Journal of Cases on Information Technology ◽

10.4018/jcit.2012040102 ◽

2012 ◽

Vol 14 (2) ◽

pp. 18-26 ◽

Cited By ~ 1

Author(s):

Rahul Bhaskar ◽

Au Vo

Keyword(s):

Health Care ◽

Information Technology ◽

Health Insurance ◽

Managed Care ◽

Health Care Reform ◽

Quality Health Care ◽

Quality Health ◽

Health Insurance Provider ◽

Perception Of Quality ◽

Care Payer

The recent health care reform is one of the biggest changes that the health care industry has ever faced. This reform represents the paradigm changing opportunities and challenges for the company providing health insurance in a managed care environment. The CIO of a premier managed care health insurance provider (“ABC Company”) wants to take advantage of the new environment using Information Technology. He and his management teams have determined, using primary research, that the customer perception of the health care company’s cost and accessibility to the quality health care are the most important factors to their customers in the new market. They are aware that even though they have been able to use information technology to predict customer reaction to the changes in cost, and perception of quality, it will be very difficult to deliver new systems and processes that support ABC Company’s to the new realities it is facing the market.

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James Lawrence Cabell, One of the Most Influential of America's Early Surgeons

The American Surgeon ◽

10.1177/000313481508100419 ◽

2015 ◽

Vol 81 (4) ◽

pp. 331-335

Author(s):

Joseph Dubose ◽

Curt Tribble

Keyword(s):

United States ◽

Health Care ◽

American Medical ◽

The United States ◽

James Madison ◽

Quality Health Care ◽

National Board ◽

Quality Health ◽

The University ◽

The 19Th Century

Dr. James Lawrence Cabell was one of the most important, farsighted, and influential surgical educators and leaders in the United States in the 19th century. He was appointed as Chair of Surgery and Physiology at the University of Virginia by Thomas Jefferson's successor as Rector of the University, James Madison, and held that Chair for over 50 years, the longest tenure of any American medical academician. He was a founding member of the American Medical Association, the American Surgical Association, and the National Board of Health. He is best remembered as an articulate, incessant, and early proponent of public health and the delivery of quality health care in the United States. His legacy and that of his protégés has continued to influence health care in this country, especially in the realm of the prevention and treatment of infectious diseases, even into the present time.

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Health Care Reform Requires IT Solutions to Influence Consumer Perception at a Health Care Payer

Advances in Healthcare Information Systems and Administration - Advancing Medical Practice through Technology ◽

10.4018/978-1-4666-4619-3.ch003 ◽

2014 ◽

pp. 42-52

Author(s):

Rahul Bhaskar ◽

Au Vo

Keyword(s):

Health Care ◽

Information Technology ◽

Health Insurance ◽

Managed Care ◽

Health Care Reform ◽

Quality Health Care ◽

Quality Health ◽

Health Insurance Provider ◽

Perception Of Quality ◽

Care Payer

Recent health care reform is one of the biggest changes that the health care industry has ever faced. This reform represents paradigm changing opportunities and challenges for the company providing health insurance in a managed care environment. The CIO of a premier managed care health insurance provider (ABC Company) wants to take advantage of the new environment using Information Technology. He and his management teams have determined, using primary research, that the customer perception of the health care company’s cost and accessibility to quality health care are the most important factors to their customers in the new market. They are aware that even though they have been able to use information technology to predict customer reaction to changes in cost and perception of quality, it will be very difficult to deliver new systems and processes that support ABC Company’s exposure to the new realities it faces in the market.

Download Full-text