Investigating Usability and User Experience of Individually Verifiable Internet Voting Schemes

2021 ◽  
Vol 28 (5) ◽  
pp. 1-36
Author(s):  
Karola Marky ◽  
Marie-Laure Zollinger ◽  
Peter Roenne ◽  
Peter Y. A. Ryan ◽  
Tim Grube ◽  
...  
Keyword(s):  
Human Factors ◽  
User Experience ◽  
Qualitative Data ◽  
User Study ◽  
Internet Voting ◽  
Voting Scheme

Internet voting can afford more inclusive and inexpensive elections. The flip side is that the integrity of the election can be compromised by adversarial attacks and malfunctioning voting infrastructure. Individual verifiability aims to protect against such risks by letting voters verify that their votes are correctly registered in the electronic ballot box. Therefore, voters need to carry out additional tasks making human factors crucial for security. In this article, we establish a categorization of individually verifiable Internet voting schemes based on voter interactions. For each category in our proposed categorization, we evaluate a voting scheme in a user study with a total of 100 participants. In our study, we assessed usability, user experience, trust, and further qualitative data to gain deeper insights into voting schemes. Based on our results, we conclude with recommendations for developers and policymakers to inform the choices and design of individually verifiable Internet voting schemes.

scholarly journals E-GOVERNMENT GATEWAY: A USER STUDY FOR USABILITY AND TRUST ANALYSIS

2021 ◽  
Vol 11 (2) ◽  
pp. 347-359
Author(s):  
Alper Turan ALAN
Keyword(s):  
User Experience ◽  
Web Application ◽  
Data Privacy ◽  
Qualitative Data ◽  
User Study ◽  
Single Point ◽  
Trust Building ◽  
Design Problems ◽  
Shed Light ◽  
User Trust

E-Government Gateway is a web application that aims to increase efficiency in public services by enabling citizens to access all services electronically from a single point. This application has started to take a critical place in our lives, especially during the Covid-19 pandemic period. However, we yet know very little about how citizens perceive and use it. This study aims to shed light on users' experience with the application, and to address potential issues they face in terms of usability and trust. To this end, a task-based user study was conducted with 10 volunteer participants, followed by a post- study survey and an interview. The findings of the study, based on both quantitative and qualitative data, show that the participants found the application very useful and easy to use in overall. However, the results also indicate a few design problems. In particular, it has been observed that the difficulty of accessing the information provided by the application regarding data privacy has led to a decrease in user trust. Building on the findings, this article presents a number of design suggestions to improve user experience and trust.

Observations on the Field of UX Research

2020 ◽  
Vol 64 (1) ◽  
pp. 1571-1575
Author(s):  
Rochelle Edwards ◽  
Bridget Huber ◽  
Olga Kramarova
Keyword(s):  
Human Factors ◽  
User Experience ◽  
Human Factors And Ergonomics ◽  
Similarities And Differences

Five observations on human factors and ergonomics are compared to user experience (UX) research. This paper highlights similarities and differences to the original reflections made by Salas (2008) and goes deeper into where user experience research as a field has room to grow, particularly, by maintaining a closer connection to its roots in psychology and human factors. This is important as applied user experience researchers work to make an impact and grow their careers through credibility and rigor of work. User experience researchers of varying tenure and those considering entering the field may benefit from reflecting on where they find such patterns in their own roles and what solutions should be proposed (whether internalized, institutional, or systemic).

Are Human Factors Students Prepared for Careers in User Experience Research? A Survey of Predicted and Actual Skill Utilization

2017 ◽  
Vol 61 (1) ◽  
pp. 1101-1105 ◽  
Author(s):  
Christian A. Gonzalez ◽  
Melissa A. Smith ◽  
Robert J. Youmans
Keyword(s):  
Human Factors ◽  
User Experience ◽  
Training Programs ◽  
Student Expectations ◽  
Skill Utilization ◽  
Attractive Option ◽  
Survey Results

User Experience Research (UXR) is a growing field and an attractive option for HF students post-graduation. However, previous research has shown that HF students do not feel prepared for careers in UXR. The goal of this work was to gather information about student expectations about what they imagine that they might actually spend time doing if they were to become a UXR professional, and then to compare those expectations to reality, i.e., how UXR professionals actually spend their time. Survey results revealed some differences between student estimates and professional reports of skill frequency, and an overestimate the frequency with which students would utilize UXR skills in general. As a result, students lack discrimination to identify which skills are actually most important, i.e. delivering research communications and interviewing. Implications for students and recommendations for future training programs are discussed.

scholarly journals Negative UX-Based Approach for Deriving Sustainability Requirements

2021 ◽  
Author(s):  
Nelly Condori-Fernandez ◽  
Marcela Quispe-Cruz ◽  
Alejandro Catala ◽  
Joao Araujo ◽  
Patricia Lago
Keyword(s):  
System Design ◽  
User Experience ◽  
User Study ◽  
Software Systems ◽  
Repetitive Strain Injury ◽  
Economic Sustainability ◽  
Working Environments ◽  
Repetitive Strain

In this chapter, a Negative User Experience (NUX)-based method for deriving sustainability requirements of persuasive software systems is proposed. The method relies on the analysis of NUX assessment, and the exploitation of relationships between the SQ model and the PSD model, which are well-known models for sustainability-quality in software systems and persuasive system design respectively. To illustrate the method, a user study has been conducted involving people in their real working environments while using specific software intended to change their behavior for preventing or reducing repetitive strain injury (RSI). The method allowed us to discover thirteen requirements that contribute to social, technical and economic sustainability dimensions.

Interactive maps, productivity and user experience: A user study in the e‐mobility domain

2019 ◽  
Vol 23 (6) ◽  
pp. 1352-1373 ◽  
Author(s):  
Auriol Degbelo ◽  
Jan Kruse ◽  
Max Pfeiffer
Keyword(s):  
User Experience ◽  
User Study ◽  
Interactive Maps
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