scholarly journals Patient Satisfaction in Medicine and Dentistry

2020 ◽  
Vol 2020 ◽  
pp. 1-10
Author(s):  
Kelvin I. Afrashtehfar ◽  
Mansour K. A. Assery ◽  
S. Ross Bryant
Keyword(s):  
Patient Satisfaction ◽  
Dental Treatment ◽  
Patient Reported Outcome Measures ◽  
Patient Reported Outcome ◽  
Participant Satisfaction ◽  
Intervention Process ◽  
Patient Reported ◽  
Current Article ◽  
Negative Feelings ◽  
Perceived Reasons

Health professionals, such as medical and dental clinicians, have scant understanding of patients’ experiences and perceptions of satisfaction. Nevertheless, implementing a patient-reported outcome measures (PROMs) research practice in surgical sciences is necessary. Hence, the objective of this article was to better understand patients’ satisfaction with their medical and dental care. The methods of the current article are based on a narrative review of the literature strategy. A literature review was conducted using both EMBASE and Medline databases up to July 12, 2020, by combining keywords and terms related to “satisfaction theories” and “patient satisfaction,” and “medicine” or “dentistry/stomatology/odontology.” Patient satisfaction’s multidimensional nature has been established since the perceived reasons for satisfaction varied widely among patients. Many aspects of treatment influence participant satisfaction at different stages of the intervention process. An improved understanding of the basis for managing patients’ expectations with information reiteratively and efficiently may ultimately reduce patients’ potential for negative feelings toward the medical and dental treatment experience. Lastly, the consumerist method may misrepresent the still undertheorized concept of satisfaction in health service.

scholarly journals Patient Satisfaction in Medicine and Dentistry: A Need to Advance to a Patient-Reported Outcome Measures (PROMs) Culture in Surgical Sciences

2020 ◽  
Author(s):  
Kelvin I. Afrashtehfar ◽  
Mansour K. A. Assery
Keyword(s):  
Patient Satisfaction ◽  
Dental Treatment ◽  
Patient Reported Outcome Measures ◽  
Patient Reported Outcome ◽  
Review Of The Literature ◽  
Participant Satisfaction ◽  
Patient Reported ◽  
Current Article ◽  
Negative Feelings ◽  
Perceived Reasons

There is little understanding of patients' experiences and perceptions with satisfaction by health professionals such as medical and dental clinicians. Furthermore, patient satisfaction is not well understood. The objective of this article is to better understand patients' satisfaction with their medical and dental care. The methods of the current article are based on a narrative review of the literature strategy. Patient satisfaction's multidimensional nature has been established since the perceived reasons for satisfaction varied widely among patients. Many aspects of the treatment influence participant satisfaction at different stages of the intervention's process. An improved understanding of the basis for managing patients' expectations with information reiteratively and efficiently may ultimately reduce patients' potential for negative feelings toward the medical and dental treatment experience. The consumerist method may misrepresent the concept of satisfaction in health service.

scholarly journals Oxford Video Informed Consent Tool (OxVIC): a pilot study of informed video consent in spinal surgery and preoperative patient satisfaction

BMJ Open ◽  
2019 ◽  
Vol 9 (7) ◽  
pp. e027712 ◽  
Author(s):  
Gerard Mawhinney ◽  
Chrishan Thakar ◽  
Victoria Williamson ◽  
Dominique A Rothenfluh ◽  
Jeremy Reynolds
Keyword(s):  
Patient Satisfaction ◽  
Pilot Study ◽  
Spinal Surgery ◽  
Median Number ◽  
Patient Reported Outcome Measures ◽  
Patient Reported Outcome ◽  
Controlled Study ◽  
Patient Reported ◽  
Service To Others ◽  
Preoperative Patient

ObjectivesThe British Association of Spinal Surgeons recently called for updates in consenting practice. This study investigates the utility and acceptability of a personalised video consent tool to enhance patient satisfaction in the preoperative consent giving process.DesignA single-centre, prospective pilot study using questionnaires to assess acceptability of video consent and its impacts on preoperative patient satisfaction.SettingA single National Health Service centre with individuals undergoing surgery at a regional spinal centre in the UK.Outcome measureAs part of preoperative planning, study participants completed a self-administered questionnaire (CSQ-8), which measured their satisfaction with the use of a video consent tool as an adjunct to traditional consenting methods.Participants20 participants with a mean age of 56 years (SD=16.26) undergoing spinal surgery.ResultsMean patient satisfaction (CSQ-8) score was 30.2/32. Median number of video views were 2–3 times. Eighty-five per cent of patients watched the video with family and friends. Eighty per cent of participants reported that the video consent tool helped to their address preoperative concerns. All participants stated they would use the video consent service again. All would recommend the service to others requiring surgery. Implementing the video consent tool did not endure any significant time or costs.ConclusionsIntroduction of a video consent tool was found to be a positive adjunct to traditional consenting methods. Patient–clinician consent dialogue can now be documented. A randomised controlled study to further evaluate the effects of video consent on patients’ retention of information, preoperative and postoperative anxiety, patient reported outcome measures as well as length of stay may be beneficial.

Patient-Reported Outcome Measures are not a Valid Proxy for Patient Satisfaction in Total Joint Arthroplasty

2020 ◽  
Vol 35 (2) ◽  
pp. 335-339 ◽  
Author(s):  
Mohamad J. Halawi ◽  
Walter Jongbloed ◽  
Samuel Baron ◽  
Lawrence Savoy ◽  
Mark P. Cote ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Outcome Measures ◽  
Total Joint Arthroplasty ◽  
Patient Reported Outcome Measures ◽  
Patient Reported Outcome ◽  
Joint Arthroplasty ◽  
Patient Reported

scholarly journals Impact of preoperative diagnosis on patient satisfaction following lumbar spine surgery

2017 ◽  
Vol 26 (6) ◽  
pp. 709-715 ◽  
Author(s):  
Charles H. Crawford ◽  
Leah Y. Carreon ◽  
Mohamad Bydon ◽  
Anthony L. Asher ◽  
Steven D. Glassman
Keyword(s):  
Patient Satisfaction ◽  
Outcome Measures ◽  
Spine Surgery ◽  
Disc Herniation ◽  
Preoperative Diagnosis ◽  
Patient Reported Outcome Measures ◽  
Patient Reported Outcome ◽  
Adjacent Segment Degeneration ◽  
Adjacent Segment ◽  
Patient Reported

OBJECTIVEPatient satisfaction is a commonly used metric in the current health care environment. While factors that affect patient satisfaction following spine surgery are complex, the authors of this study hypothesized that specific diagnostic groups of patients are more likely to be satisfied after spine surgery and that this is reflected in patient-reported outcome measures. The purpose of this study was to determine if the preoperative diagnosis—disc herniation, stenosis, spondylolisthesis, adjacent segment degeneration, or mechanical disc collapse—would impact patient satisfaction following surgery.METHODSPatients enrolled in the Quality Outcomes Database, formerly known as the National Neurosurgery Quality and Outcomes Database (N2QOD), completed patient-reported outcome measures, including the Oswestry Disability Index (ODI) and Numeric Rating Scale (NRS) for back pain (NRS-BP) and leg pain (NRS-LP) preoperatively and 1-year postoperatively. Patients were stratified by diagnosis and by their response to the satisfaction question: 1) surgery met my expectations; 2) I did not improve as much as I hoped, but I would undergo the same operation for the same results; 3) surgery helped, but I would not undergo the same operation for the same results; or 4) I am the same or worse as compared with before surgery.RESULTSA greater proportion of patients with primary disc herniation or spondylolisthesis reported that surgery met expectations (66% and 67%, respectively), followed by recurrent disc herniation and stenosis (59% and 60%, respectively). A smaller proportion of patients who underwent surgery for adjacent segment degeneration or mechanical disc collapse had their expectations met (48% and 41%, respectively). The percentage of patients that would undergo the same surgery again, by diagnostic group, was as follows: disc herniation 88%, recurrent disc herniation 79%, spondylolisthesis 86%, stenosis 82%, adjacent segment disease 75%, and mechanical collapse 73%. Regardless of diagnosis, mean improvement and ultimate 1-year postoperative ODI, NRS-BP, and NRS-LP reflected patient satisfaction.CONCLUSIONSPreoperative diagnosis was predictive of patient satisfaction following spine surgery. The mean change in and 1-year ODI, NRS-BP, and NRS-LP reflected patient satisfaction regardless of preoperative diagnosis.

Patient Satisfaction with Collection of Patient-Reported Outcome Measures in Routine Care

2016 ◽  
Vol 34 (2) ◽  
pp. 452-465 ◽  
Author(s):  
Pablo F. Recinos ◽  
Cheryl J. Dunphy ◽  
Nicolas Thompson ◽  
Jesse Schuschu ◽  
John L. Urchek ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Outcome Measures ◽  
Patient Reported Outcome Measures ◽  
Routine Care ◽  
Patient Reported Outcome ◽  
Patient Reported

scholarly journals Satisfaction and experience with colorectal cancer screening: a systematic review of validated patient reported outcome measures

2021 ◽  
Vol 21 (1) ◽  
Author(s):  
A. Selva ◽  
C. Selva ◽  
Y. Álvarez-Pérez ◽  
N. Torà ◽  
P. López ◽  
...  
Keyword(s):  
Colorectal Cancer ◽  
Systematic Review ◽  
Patient Satisfaction ◽  
Cancer Screening ◽  
Colorectal Cancer Screening ◽  
Patient Reported Outcome Measures ◽  
Patient Reported Outcome ◽  
Post Procedure ◽  
Patient Reported

Abstract Background Patient satisfaction or experience with colorectal cancer screening can determine adherence to screening programs. An evaluation of validated patient reported outcome measures (PROMs) for measuring experience or satisfaction with colorectal cancer screening does not exist. Our objective was to identify and critically appraise validated questionnaires for measuring patient satisfaction or experience with colorectal cancer screening. Methods We conducted a systematic review following the COnsensus-based Standards for the selection of health Measurement INstruments (COSMIN) methodology. We conducted searches on MEDLINE, EMBASE, PsychINFO, CINAHL and BiblioPRO and assessed the methodological quality of studies and measurement properties of questionnaires according to the COSMIN guidelines for systematic reviews of PROMs. PROSPERO registration number: CRD42019118527. Results We included 80 studies that used 75 questionnaires, of which only 5 were validated. Four questionnaires measured satisfaction with endoscopy: two in the context of colorectal cancer screening (for colonoscopy and sigmoidoscopy) and two for non-screening endoscopy. One questionnaire measured satisfaction with bowel preparation. The methodological quality of studies was variable. The questionnaires with evidence for sufficient content validity and internal consistency were: the CSSQP questionnaire, which measures safety and satisfaction with screening colonoscopy, and the Post-Procedure questionnaire which measures satisfaction with non-screening endoscopic procedures. Conclusions This systematic review shows that a minority of existing PROMs for measuring patient satisfaction with colorectal cancer screening are validated. We identified two questionnaires with high potential for further use (CSSQP and the Post-Procedure questionnaire).

scholarly journals Subtalar arthroereisis for the treatment of the symptomatic paediatric flexible pes planus: a systematic review

2021 ◽  
Vol 6 (2) ◽  
pp. 118-129
Author(s):  
Christian Smith ◽  
Razi Zaidi ◽  
Jagmeet Bhamra ◽  
Anna Bridgens ◽  
Caesar Wek ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Outcome Measures ◽  
Patient Reported Outcome Measures ◽  
Reoperation Rate ◽  
Patient Reported Outcome ◽  
Pes Planus ◽  
Patient Reported ◽  
Subtalar Arthroereisis ◽  
Radiological Measurements ◽  
Satisfaction Rates

Subtalar arthroereisis has a controversial history and has previously been associated with high failure rates and excessive complications. A database search for outcomes of arthroereisis for the treatment of symptomatic paediatric flexible pes planus provided 24 articles which were included in this review, with a total of 2550 feet operated on. Post-operative patient-reported outcome measures recorded marked improvement. Patient satisfaction was reported as excellent in 79.9%, and poor in 5.3%. All radiological measurements demonstrated improvement towards the normal range following arthroereisis, as did hindfoot valgus, supination, dorsiflexion and Viladot grade. Complications were reported in 7.1% of cases, with a reoperation rate of 3.1%. Arthroereisis as a treatment for symptomatic paediatric flexible pes planus produces favourable outcomes and high patient satisfaction rates with a reasonable risk profile. There is still a great deal of negativity and literature highlighting the complications and failures of arthroereisis, especially for older implants. The biggest flaws in the collective literature are the lack of high-quality prospective studies, a paucity of long-term data and the heterogeneity of utilized outcome measures between studies. Cite this article: EFORT Open Rev 2021;6:118-129. DOI: 10.1302/2058-5241.6.200076

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