Information Technology-Enabled Change: The Risks and Rewards of Business Process Redesign and Automation

1994 ◽  
Vol 9 (4) ◽  
pp. 267-275 ◽  
Author(s):  
Kirk D. Fiedler ◽  
Varun Grover ◽  
James T.C. Teng
Keyword(s):  
Information Technology ◽  
Business Process ◽  
Functional Change ◽  
Organizational Processes ◽  
Organizational Improvement ◽  
Business Process Redesign ◽  
Process Redesign ◽  
Effectiveness And Efficiency

Information technology-enabled business process redesign is a means of levering the power of information technology to change organizational processes radically resulting in substantial improvements in corporate effectiveness and efficiency. Some of the greatest opportunities for organizational improvement using IT are associated with the support of processes that cross functional boundaries. In this search for improvement, it is important to recognize that there are both process risks associated with business process redesign and structural risks associated with crossing functional boundaries. This paper proposes a model that relates the risks and rewards of IT-enabled change and reports on the experience of 59 organizations. The study found that organizations tend to emphasize either cross-functional business process redesign or intrafunctional automation projects. The results suggest that corporations that wish to take advantage of the rewards available from information technology-enabled change should recognize the risks associated with cross-functional change and process redesign.

Business Process Redesign in Implementing E-Governement in Ireland

2011 ◽  
pp. 151-157
Author(s):  
M. Hughes
Keyword(s):  
Information Technology ◽  
Public Sector ◽  
Business Process ◽  
Electronic Government ◽  
Business Strategies ◽  
Competitive Environment ◽  
Business Process Redesign ◽  
Process Redesign ◽  
Road Map

Competitive pressures and improvements in information technology constantly force organisations to re-evaluate their business strategies (Porter, 2001; Venkatraman, 1994). Although public-sector organisations may not operate in a competitive environment, changes in management philosophies are causing public-sector organisations to think and act more like private-sector organisations (Gulledge & Sommers, 2002). Electronic government is one means by which governments can offer more effective and efficient services (Layne & Lee, 2001). This article investigates the evolution of e-government in Ireland. A case study is presented detailing how the Irish government’s e-government strategy was devised and implemented. The success of this implementation yields valuable insights into the identification and management of critical concerns during the evolvement and attainment of business-process redesign in e-government. Cumulatively, these lessons provide a road map for the successful attainment of citizen-centric e-government.

Business Process Redesign in Implementing E-Governement in Ireland

2011 ◽  
pp. 217-226
Author(s):  
Martin Hughes ◽  
Murray Scott ◽  
Willie Golden
Keyword(s):  
Information Technology ◽  
Public Sector ◽  
Business Process ◽  
Electronic Government ◽  
Business Strategies ◽  
Competitive Environment ◽  
Business Process Redesign ◽  
Process Redesign ◽  
Road Map

Competitive pressures and improvements in information technology constantly force organisations to re-evaluate their business strategies (Porter, 2001; Venkatraman, 1994). Although public-sector organisations may not operate in a competitive environment, changes in management philosophies are causing public-sector organisations to think and act more like private-sector organisations (Gulledge & Sommers, 2002). Electronic government is one means by which governments can offer more effective and efficient services (Layne & Lee, 2001). This article investigates the evolution of e-government in Ireland. A case study is presented detailing how the Irish government’s e-government strategy was devised and implemented. The success of this implementation yields valuable insights into the identification and management of critical concerns during the evolvement and attainment of business-process redesign in e-government. Cumulatively, these lessons provide a road map for the successful attainment of citizen-centric e-government.

Sign in / Sign up

Export Citation Format

Share Document