Integrating Kano model and grey–Markov chain to predict customer requirement states

Author(s):  
Wenyan Song ◽  
Xinguo Ming ◽  
Zhitao Xu
CONVERTER ◽  
2021 ◽  
pp. 382-392
Author(s):  
Hang Liu, Zan Ren, Yingjie Li

With the development and popularization of smart products, the technological differences of products are decreasing, and the phenomenon of product homogeneity is becoming more and more obvious. It is necessary for the smart product manufacturing firms have the capability to analyze customer requirement deeply and adapt to the dynamically changing market quickly. Therefore, the traditional technology-oriented product development model is no longer suitable for manufacturers to obtain a competitive advantage. Based on this, this paper proposed a method to evaluate the importance of customer demands based on online comments and quantitative Kano model. First, the Python crawler tool is used to obtain online customer reviews of relevant products and the word segmentation processing is performed to obtain the product features and frequency that customers are mainly concerned about, and then the initial importance of demand can be calculated. Furthermore, use the quantitative Kano model to determine the customer satisfaction and revise the initial importance of the requirements to obtain a more reasonable ranking of the importance of user needs. Finally, a case study is carried out with the smart bracelet as an example to verify the effectiveness and feasibility of the model proposed in this paper.


2019 ◽  
Vol 62 (3) ◽  
pp. 577-586 ◽  
Author(s):  
Garnett P. McMillan ◽  
John B. Cannon

Purpose This article presents a basic exploration of Bayesian inference to inform researchers unfamiliar to this type of analysis of the many advantages this readily available approach provides. Method First, we demonstrate the development of Bayes' theorem, the cornerstone of Bayesian statistics, into an iterative process of updating priors. Working with a few assumptions, including normalcy and conjugacy of prior distribution, we express how one would calculate the posterior distribution using the prior distribution and the likelihood of the parameter. Next, we move to an example in auditory research by considering the effect of sound therapy for reducing the perceived loudness of tinnitus. In this case, as well as most real-world settings, we turn to Markov chain simulations because the assumptions allowing for easy calculations no longer hold. Using Markov chain Monte Carlo methods, we can illustrate several analysis solutions given by a straightforward Bayesian approach. Conclusion Bayesian methods are widely applicable and can help scientists overcome analysis problems, including how to include existing information, run interim analysis, achieve consensus through measurement, and, most importantly, interpret results correctly. Supplemental Material https://doi.org/10.23641/asha.7822592


2018 ◽  
Vol 19 (3) ◽  
pp. 107-131
Author(s):  
Sanghoon Chung ◽  
Jieun Kim ◽  
Hanjoo Yoo
Keyword(s):  

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