The Classification of the Service Quality Elements in the parcel service Using the Kano Model

Journal of Korea Service Management Society ◽

10.15706/jksms.2011.12.5.012 ◽

2011 ◽

Vol 12 (5) ◽

pp. 315-333 ◽

Author(s):

이하나 ◽

김한성 ◽

나우현

Keyword(s):

Service Quality ◽

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Classification of service quality elements based on Fuzzy Kano model: An empirical study in Chinese machinery industry

2014 11th International Conference on Service Systems and Service Management (ICSSSM) ◽

10.1109/icsssm.2014.6874079 ◽

2014 ◽

Author(s):

Qingliang Meng ◽

Ling Zhang ◽

Lin He

Keyword(s):

Empirical Study ◽

Service Quality ◽

Machinery Industry

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Integration of fuzzy theory into Kano model for classification of service quality elements: A case study in a machinery industry of China

Journal of Industrial Engineering and Management ◽

10.3926/jiem.1708 ◽

2015 ◽

Vol 8 (5) ◽

Author(s):

Qingliang Meng ◽

Xuan Jiang ◽

Lin He ◽

Xinxin Guo

Keyword(s):

Service Quality ◽

Fuzzy Theory ◽

Machinery Industry

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A study on the classification of travel service quality using the measurement of potential customer satisfaction index and the Kano model

International Journal of Tourism and Hospitality Research ◽

10.21298/ijthr.2016.11.30.11.79 ◽

2016 ◽

Vol 30 (11) ◽

pp. 79

Author(s):

Jae-Min Park

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Potential Customer ◽

Satisfaction Index ◽

Customer Satisfaction Index

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A Study on the Service Quality at Art Center by using Potential Customer Satisfaction Improvement Index based on Kano Model

Journal of Korea Service Management Society ◽

10.15706/jksms.2016.17.2.009 ◽

2016 ◽

Vol 17 (2) ◽

pp. 185-208 ◽

Author(s):

Park, Sung-Min ◽

Chae-Bogk Kim

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Potential Customer ◽

Improvement Index

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A Study on the Classification and Satisfaction of Service Quality Elements in the Family Restaurant Using the Kano Model

Productivity Review ◽

10.15843/kpapr.26.2.201206.217 ◽

2012 ◽

Vol 26 (2) ◽

pp. 217-241 ◽

Author(s):

Chulho Jung

Keyword(s):

Service Quality ◽

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The study on the Service Quality Improvement for Local Festival using Modified Kano Model : Focused on Samto festival in Wonju city

Journal of Tourism and Leisure Research ◽

10.31336/jtlr.2019.2.31.2.131 ◽

2019 ◽

Vol 31 (2) ◽

pp. 131-149

Author(s):

Jun-Ho Bae ◽

Chang-Yong Song

Keyword(s):

Quality Improvement ◽

Service Quality ◽

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The Study on the Education Service Quality of Airline Service Management of a College Through Kano Model and Timko’s Customer Satisfaction Coefficient

Journal of Tourism and Leisure Research ◽

10.31336/jtlr.2020.1.32.1.297 ◽

2020 ◽

Vol 32 (1) ◽

pp. 297-314

Author(s):

Min Hwan Ko

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Service Management ◽

Education Service

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Study on the Scheme of the Service Quality Improvement for Local Festival using Kano Model and PCSI Index

Northeast Asia Tourism Research ◽

10.35173/natr.14.1.6 ◽

2018 ◽

Vol 14 (1) ◽

pp. 85-104

Author(s):

Seung Woo Choo

Keyword(s):

Quality Improvement ◽

Service Quality ◽

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An Effect of Service Quality on Customer Satisfaction and Loyalty in the Case of Mid-Price Hotel : Application of Quality Classification Based on Kano Model

International Journal of Tourism Management and Sciences ◽

10.21719/ijtms.32.6.17 ◽

2017 ◽

Vol 32 (6) ◽

pp. 335-353

Author(s):

Hyun Jin Jo ◽

Mi Kyung Kim

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Quality Classification ◽

Customer Satisfaction And Loyalty

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The application of Kano model in service quality evaluation of B2C e-commerce sites

2011 IEEE 2nd International Conference on Software Engineering and Service Science ◽

10.1109/icsess.2011.5982327 ◽

2011 ◽

Author(s):

Shan Miyuan ◽

Zhang Xuechang ◽

Zhou Xin

Keyword(s):

Service Quality ◽

Quality Evaluation ◽

Service Quality Evaluation

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