Multi-Criteria Decision Making Approaches for Service Quality Evaluation in Technical Education Setting: Case Study

Metamorphosis ◽  
2010 ◽  
Vol 9 (2) ◽  
pp. 55-68
Author(s):  
S. Dutta ◽  
S. S. Mahapatra
Keyword(s):  
Decision Making ◽  
Service Quality ◽  
Quality Evaluation ◽  
Technical Education ◽  
Multi Criteria Decision Making ◽  
Service Quality Evaluation

scholarly journals Application of an Integrated Model with MCDM and IPA to Evaluate the Service Quality of Transshipment Port

2013 ◽  
Vol 2013 ◽  
pp. 1-7 ◽  
Author(s):  
Chien-Chang Chou ◽  
Ji-Feng Ding
Keyword(s):  
Decision Making ◽  
Service Quality ◽  
Quality Evaluation ◽  
Location Choice ◽  
Multiple Criteria Decision Making ◽  
Integrated Model ◽  
Service Quality Evaluation ◽  
Complex Decision Making ◽  
Complex Decision

It is often to solve complex decision-making problems in the marine transportation environment, such as the evaluation of service quality and the location choice of ports. In this paper, an integrated model with multiple-criteria decision making (MCDM) and importance-performance analysis (IPA) is presented and then is applied to solve the problem of service quality evaluation of transshipment port. The MCDM approach can be used to deal with both quantitative data and qualitative ratings simultaneously. The IPA approach can be applied to realize the shortcomings of service quality of ports and rank the ranking of strategies for improving service quality of transshipment port. Finally, some useful suggestions for improving the service quality of ports are given in the paper.

Hospital service quality evaluation with IVIF-PROMETHEE and a case study

2019 ◽  
Vol 68 ◽  
pp. 100705 ◽  
Author(s):  
Gülfem Tuzkaya ◽  
Bahar Sennaroglu ◽  
Zeynep Tuğçe Kalender ◽  
Meltem Mutlu
Keyword(s):  
Service Quality ◽  
Quality Evaluation ◽  
Hospital Service ◽  
Service Quality Evaluation

scholarly journals AN ONLINE REVIEWS INFORMATION FUSION METHOD AND ITS APPLICATION TO PUBLIC PROPERTY SERVICE QUALITY EVALUATION

2022 ◽  
Vol 0 (0) ◽  
pp. 1-10
Author(s):  
Shanshan Lin ◽  
Wenjin Zuo ◽  
Hualin Lin ◽  
Qiang Hu
Keyword(s):  
Decision Making ◽  
Service Quality ◽  
Information Fusion ◽  
Quality Evaluation ◽  
Rapid Development ◽  
Online Reviews ◽  
Management Decision ◽  
Fusion Method ◽  
Scaling Method ◽  
Service Quality Evaluation

With the rapid development of computer networking technology, people pay more and more attention to the role of online reviews in management decision making. The existing methods of online reviews fusion are limited to rational decision-making behavior, which does not accord with the characteristics of evaluators’ behavior characteristics in the real environment. In order to solve the online reviews fusion problem based on bounded rational behavior which is closer to the reality of property service quality evaluation, the multi-index and multi-scale (MIMS) method is extended into the generalized form, the online reviews are quantified by using the adverb structure scaling method, and an online reviews fusion method based on the improved TODIM (an acronym in Portuguese of interactive and multi-criteria decision making) model is proposed. The feasibility and effectiveness of the proposed method are verified by an example analysis of property service quality evaluation. The research results are as follows: the adverb structure scaling method is suitable for a large number of online reviews processing, the proposed method improves the efficiency of online reviews information fusion, and it is feasible and effective to evaluate property service quality based on the bounded rationality of evaluator’s behavior.

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