A linguistic multicriteria decision-making model applied to hotel service quality evaluation from web data sources

As a hot topic in supply chain management, fuzzy method has been widely used in logistics center location selection to improve the reliability and suitability of the logistics center location selection with respect to the impacts of both qualitative and quantitative factors. However, it does not consider the consistency and the historical assessments accuracy of experts in predecisions. So this paper proposes a multicriteria decision making model based on credibility of decision makers by introducing priority of consistency and historical assessments accuracy mechanism into fuzzy multicriteria decision making approach. In this way, only decision makers who pass the credibility check are qualified to perform the further assessment. Finally, a practical example is analyzed to illustrate how to use the model. The result shows that the fuzzy multicriteria decision making model based on credibility mechanism can improve the reliability and suitability of site selection for the logistics center.

Download Full-text

Multicriteria Decision Making Model for the New Team Member Selection Based on Individual and Group-Related Factors

Foundations of Management ◽

10.2478/v10238-012-0045-4 ◽

2011 ◽

Vol 3 (2) ◽

pp. 103-114

Author(s):

Jakub Wojnar

Keyword(s):

Decision Making ◽

Team Member ◽

Team Building ◽

Multicriteria Decision Making ◽

Individual Characteristics ◽

Related Factors ◽

Multicriteria Decision ◽

Novel Approach ◽

Member Selection ◽

Decision Making Model

Multicriteria Decision Making Model for the New Team Member Selection Based on Individual and Group-Related FactorsThis paper presents a novel approach to the team building emphasizing group-related attributes of potential candidates instead of focusing on their individual characteristics during the recruitment process. The main assumption is that the teamwork capabilities are equally if not more important than individual skills or competences when selecting new team member. Myers-Briggs Type Indicator is used for analyzing teamwork capabilities and multicriteria decision making model will be developed as a final solution.

Download Full-text

A Fuzzy Multicriteria Decision Making Model

Optimization Models Using Fuzzy Sets and Possibility Theory ◽

10.1007/978-94-009-3869-4_14 ◽

1987 ◽

pp. 203-215 ◽

Cited By ~ 3

Author(s):

Vladimir E. Zhukovin

Keyword(s):

Decision Making ◽

Multicriteria Decision Making ◽

Multicriteria Decision ◽

Decision Making Model

Download Full-text

A Fuzzy Decision-Making Model for the Key Performance Indicators of Hospital Service Quality Evaluation

Advances in Healthcare Information Systems and Administration - Computational Intelligence and Soft Computing Applications in Healthcare Management Science ◽

10.4018/978-1-7998-2581-4.ch003 ◽

2020 ◽

pp. 42-62 ◽

Cited By ~ 1

Author(s):

Melih Yucesan ◽

Suleyman Mete ◽

Muhammet Gul ◽

Erkan Celik

Keyword(s):

Decision Making ◽

Service Quality ◽

Medical Staff ◽

Quality Criteria ◽

Healthcare Services ◽

Hospital Service ◽

Public And Private ◽

Service Quality Evaluation ◽

Public And Private Hospitals ◽

Decision Making Model

One of the major concerns of the healthcare industry throughout the world is to provide better hospital service quality. Management and delivery of hospital healthcare services are achieved in a competitive environment in Turkey. For this reason, to make better decisions, the services provided by the public and private hospitals should be monitored and evaluated according to the viewpoint of medical stakeholders. This chapter presents a cause-and-effect, decision-making model in evaluating hospital service quality criteria. Since the decision-making process involves the vagueness of human judgments, a combination of fuzzy sets and decision-making trial and evaluation laboratory (DEMATEL) is used. Results of the study demonstrate that medical equipment level of the hospital, the attitude of nurses and medical staff to patients, pharmacists' advice on medicine preservation, medical staff with professional abilities, outpatient waiting time for medical treatment, and number and quality of the bathrooms available have more impact on the entire hospital service quality. In conclusion, the proposed approach will contribute to better providing of healthcare services at a higher quality level.

Download Full-text