Short Research Note: Using the group-value model to explain the role of noninstrumental justice in distinguishing the effects of distributive and procedural justice

2000 ◽  
Vol 73 (4) ◽  
pp. 511-518 ◽  
Author(s):  
Tina L. Robbins ◽  
Timothy P. Summers ◽  
Janis L. Miller ◽  
William H. Hendrix
Keyword(s):  
Procedural Justice ◽  
Research Note ◽  
Group Value Model ◽  
Value Model

scholarly journals Collaborative voice: Examining the role of voice in interdisciplinary collaboration

2017 ◽  
Vol 17 (2) ◽  
pp. 139-162 ◽  
Author(s):  
Brandon J. Cosley ◽  
Shannon K. McCoy ◽  
Susan K. Gardner
Keyword(s):  
Social Networks ◽  
Procedural Justice ◽  
Field Study ◽  
Interpersonal Relationships ◽  
Interdisciplinary Collaboration ◽  
Group Value Model ◽  
Value Model ◽  
The Relationship

The present study examined the role of voice in facilitating interdisciplinary collaboration. According to the group-value model of procedural justice, voice relates to interpersonal relationships among coworkers because it facilitates a greater interest in helping the group (e.g. group-serving behavior). We argue that because of the relationship between voice and one type of group-serving behavior--advice sharing--that greater perceptions of voice would also predict more collaboration. In a field study examining collaborative social networks among university researchers, we found that greater perceptions of voice positively related to both degree of advice sharing and collaboration. Moreover, the extent to which individuals shared advice fully mediated the relationship between perceived voice and collaboration. Implications for voice and collaboration are discussed.

Role of Dispositional Uncertainty in Employees' Responses to Procedural Justice

2006 ◽  
Author(s):  
Chris A. Henle ◽  
Bennett J. Tepper ◽  
Robert A. Giacalone
Keyword(s):  
Procedural Justice

Mitigating Burnout Through Organizational Justice: Customer Support Workers’ Experiences of Customer Injustice and Emotional Labor

2021 ◽  
pp. 089331892110120
Author(s):  
Heewon Kim ◽  
Rebecca B. Leach
Keyword(s):  
Procedural Justice ◽  
Customer Service ◽  
Emotional Labor ◽  
Call Center ◽  
Service Industries ◽  
Interpersonal Justice ◽  
Negatively Associated ◽  
Customer Support ◽  
Decision Making Processes

Employee burnout is a critical organizational concern that can be prevalent among customer support workers whose day-to-day tasks inherently include emotional labor. This study examines emotional labor and burnout among call center workers in customer service industries, specifically focusing on the influences of injustices from customers and supervisors. The findings demonstrate that: (a) customer injustice was associated with an increase in emotional labor, which in turn exacerbated customer support workers’ disengagement and exhaustion; (b) interpersonal justice perceived in the interactions with supervisors was negatively associated with disengagement; and (c) procedural justice perceived in supervisors’ decision-making processes was also negatively associated with disengagement. The findings indicate the mitigating role of interpersonal and procedural justice in reducing burnout among customer support workers.

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