scholarly journals Customer Decision Prediction Using Deep Neural Network on Telco Customer Churn Data

2021 ◽  
Vol 21 (2) ◽  
pp. 122
Author(s):  
Hiya Nalatissifa ◽  
Hilman Ferdinandus Pardede

Customer churn is the most important problem in the business world, especially in the telecommunications industry, because it greatly influences company profits. Getting new customers for a company is much more difficult and expensive than retaining existing customers. Machine learning, part of data mining, is a sub-field of artificial intelligence widely used to make predictions, including predicting customer churn. Deep neural network (DNN) has been used for churn prediction, but selecting hyperparameters in modeling requires more time and effort, making the process more challenging for the researcher. Therefore, the purpose of this study is to propose a better architecture for the DNN algorithm by using a hard tuner to obtain more optimal hyperparameters. The tuning hyperparameter used is random search in determining the number of nodes in each hidden layer, dropout, and learning rate. In addition, this study also uses three variations of the number of hidden layers, two variations of the activation function, namely rectified linear unit (ReLu) and Sigmoid, then uses five variations of the optimizer (stochastic gradient descent (SGD), adaptive moment estimation (Adam), adaptive gradient algorithm (Adagrad), Adadelta, and root mean square propagation (RMSprop)). Experiments show that the DNN algorithm using hyperparameter tuning random search produces a performance value of 83.09 % accuracy using three hidden layers, the number of nodes in each hidden layer is [20, 35, 15], using the RMSprop optimizer, dropout 0.1, the learning rate is 0.01, with the fastest tuning time of 21 seconds. Better than modeling using k-nearest neighbor (K-NN), random forest (RF), and decision tree (DT) as comparison algorithms.

2021 ◽  
Vol 7 (2) ◽  
pp. 108-118
Author(s):  
Erwin Yudi Hidayat ◽  
Raindy Wicaksana Hardiansyah ◽  
Affandy Affandy

Dalam menaikkan kinerja serta mengevaluasi kualitas, perusahaan publik membutuhkan feedback dari masyarakat / konsumen yang bisa didapat melalui media sosial. Sebagai pengguna media sosial Twitter terbesar ketiga di dunia, tweet yang beredar di Indonesia memiliki potensi meningkatkan reputasi dan citra perusahaan. Dengan memanfaatkan algoritma Deep Neural Network (DNN), neural network yang tersusun dari layer yang jumlahnya lebih dari satu, didapati hasil analisa sentimen pada Twitter berbahasa Indonesia menjadi lebih baik dibanding dengan metode lainnya. Penelitian ini menganalisa sentimen melalui tweet dari masyarakat Indonesia terhadap sejumlah perusahaan publik dengan menggunakan DNN. Data Tweet sebanyak 5504 record didapat dengan melakukan crawling melalui Application Programming Interface (API) Twitter yang selanjutnya dilakukan preprocessing (cleansing, case folding, formalisasi, stemming, dan tokenisasi). Proses labeling dilakukan untuk 3902 record dengan memanfaatkan aplikasi Sentiment Strength Detection. Tahap pelatihan model dilakukan menggunakan algoritma DNN dengan variasi jumlah hidden layer, susunan node, dan nilai learning rate. Eksperimen dengan proporsi data training dan testing sebesar 90:10 memberikan hasil performa terbaik. Model tersusun dengan 3 hidden layer dengan susunan node tiap layer pada model tersebut yaitu 128, 256, 128 node dan menggunakan learning rate sebesar 0.005, model mampu menghasilkan nilai akurasi mencapai 88.72%. 


2021 ◽  
Vol 7 (3) ◽  
pp. 443
Author(s):  
Anas Faisal ◽  
Agus Subekti

Pada Tahun 2019 Organisasi Kesehatan Dunia (WHO) mendudukkan stroke sebagai tujuh dari sepuluh penyebab utama kematian. Kementerian Kesehatan menggolongkan stroke sebagai penyakit katastropik karena dampaknya luas secara ekonomi dan sosial. Oleh karena itu, diperlukan peran dari teknologi informasi untuk memprediksi stroke guna pencegahan dan perawatan dini. Analisis data yang memiliki kelas tidak seimbang mengakibatkan ketidakakuratan dalam memprediksi stroke. Penelitian ini membandingkan tiga teknik oversampling untuk mendapatkan model prediksi yang lebih baik. Data kelas yang sudah diseimbangkan diuji menggunakan tiga model Arsitektur Deep Neural Network (DNN) dengan melakukan optimasi pada beberapa parameter yaitu optimizer, learning rate dan epoch. Hasil paling baik didapatkan teknik oversampling SMOTETomek dan Arsitektur DNN dengan lima hidden layer, optimasi Adam, learning rate 0.001 dan jumlah epoch 500. Skor akurasi, presisi, recall, dan f1-score masing-masing mendapatkan 0.96, 0.9614, 0.9608 dan 0.9611.


2021 ◽  
pp. 1063293X2110251
Author(s):  
K Vijayakumar ◽  
Vinod J Kadam ◽  
Sudhir Kumar Sharma

Deep Neural Network (DNN) stands for multilayered Neural Network (NN) that is capable of progressively learn the more abstract and composite representations of the raw features of the input data received, with no need for any feature engineering. They are advanced NNs having repetitious hidden layers between the initial input and the final layer. The working principle of such a standard deep classifier is based on a hierarchy formed by the composition of linear functions and a defined nonlinear Activation Function (AF). It remains uncertain (not clear) how the DNN classifier can function so well. But it is clear from many studies that within DNN, the AF choice has a notable impact on the kinetics of training and the success of tasks. In the past few years, different AFs have been formulated. The choice of AF is still an area of active study. Hence, in this study, a novel deep Feed forward NN model with four AFs has been proposed for breast cancer classification: hidden layer 1: Swish, hidden layer, 2:-LeakyReLU, hidden layer 3: ReLU, and final output layer: naturally Sigmoidal. The purpose of the study is twofold. Firstly, this study is a step toward a more profound understanding of DNN with layer-wise different AFs. Secondly, research is also aimed to explore better DNN-based systems to build predictive models for breast cancer data with improved accuracy. Therefore, the benchmark UCI dataset WDBC was used for the validation of the framework and evaluated using a ten-fold CV method and various performance indicators. Multiple simulations and outcomes of the experimentations have shown that the proposed solution performs in a better way than the Sigmoid, ReLU, and LeakyReLU and Swish activation DNN in terms of different parameters. This analysis contributes to producing an expert and precise clinical dataset classification method for breast cancer. Furthermore, the model also achieved improved performance compared to many established state-of-the-art algorithms/models.


2020 ◽  
Vol 10 (5) ◽  
pp. 1657 ◽  
Author(s):  
Jieun Baek ◽  
Yosoon Choi

This paper proposes a deep neural network (DNN)-based method for predicting ore production by truck-haulage systems in open-pit mines. The proposed method utilizes two DNN models that are designed to predict ore production during the morning and afternoon haulage sessions, respectively. The configuration of the input nodes of the DNN models is based on truck-haulage conditions and corresponding operation times. To verify the efficacy of the proposed method, training data for the DNN models were generated by processing packet data collected over the two-month period December 2018 to January 2019. Subsequently, following training under different hidden-layer conditions, it was observed that the prediction accuracy of morning ore production was highest when the number of hidden layers and number of corresponding nodes were four and 50, respectively. The corresponding values of the determination coefficient and mean absolute percentage error (MAPE) were 0.99% and 4.78%, respectively. Further, the prediction accuracy of afternoon ore production was highest when the number of hidden layers was four and the corresponding number of nodes was 50. This yielded determination coefficient and MAPE values of 0.99% and 5.26%, respectively.


2020 ◽  
pp. 1-41 ◽  
Author(s):  
Benny Avelin ◽  
Kaj Nyström

In this paper, we prove that, in the deep limit, the stochastic gradient descent on a ResNet type deep neural network, where each layer shares the same weight matrix, converges to the stochastic gradient descent for a Neural ODE and that the corresponding value/loss functions converge. Our result gives, in the context of minimization by stochastic gradient descent, a theoretical foundation for considering Neural ODEs as the deep limit of ResNets. Our proof is based on certain decay estimates for associated Fokker–Planck equations.


2014 ◽  
Vol 571-572 ◽  
pp. 717-720
Author(s):  
De Kun Hu ◽  
Yong Hong Liu ◽  
Li Zhang ◽  
Gui Duo Duan

A deep Neural Network model was trained to classify the facial expression in unconstrained images, which comprises nine layers, including input layer, convolutional layer, pooling layer, fully connected layers and output layer. In order to optimize the model, rectified linear units for the nonlinear transformation, weights sharing for reducing the complexity, “mean” and “max” pooling for subsample, “dropout” for sparsity are applied in the forward processing. With large amounts of hard training faces, the model was trained via back propagation method with stochastic gradient descent. The results of shows the proposed model achieves excellent performance.


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