THEORETICAL TESTING ON SERVICE QUALITY AND PRODUCT INNOVATION OF SMALL-MICRO CREDIT BANKS (A CASE STUDY)

This paper aims to measure the quality of the services delivered by a court by assessing the satisfaction of court users and service providers, i.e., magistrates and court officials. For that purpose, a case study was carried out and data were collected by means of a questionnaire based on the SERVPERF instrument, in which perceived service quality is measured, considering court users, magistrates, and court officials’ perceptions of post-service performance. One hundred and fifty-eight questionnaires were successfully returned. An in-depth interview was later conducted to the court administrator to gain a richer understanding of the results achieved and ask follow-up questions. Overall, findings revealed that court users, magistrates, and court officials clearly have a positive view of the services provided, although improvement is needed, particularly in the court’s facilities and technological equipment. The current research sheds some light on the potentialities and difficulties of assessing service quality in the judiciary and contributes to the validation of the SERVPERF instrument in this context.

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Innovation on Wheels in Emerging Economies: Lessons from Auto MNC’s Experience

International Journal of Business and Management ◽

10.5539/ijbm.v11n8p44 ◽

2016 ◽

Vol 11 (8) ◽

pp. 44 ◽

Cited By ~ 2

Author(s):

Rifat Sharmelly

Keyword(s):

Emerging Economies ◽

Product Innovation ◽

Developed Countries ◽

Multinational Companies ◽

Value For Money ◽

Mass Market ◽

Innovative Performance ◽

The Creation ◽

Acceptability Criteria

Emerging economies (EEs) are increasingly being considered as new sources of growth and innovation opportunities for global auto multinational companies. Many multinational companies from developed countries are eager to prosper in these economies. However, the crucial challenge that companies face today is to identify what precisely are the approaches required to serve mass market customers in EEs. In this research, the case study of a foreign auto multinational operating in India has been utilized. Focusing on the product innovation for the Indian masses with the creation of the most affordable car ‘Figo’ from the reputed auto multinational Ford, this analysis reveal the importance of engaging same set of suppliers in trust based, recurrent collaborative linkages to enhance the innovative performance. In addition, ensuring an effective value-for-money proposition is needed to achieve innovations with required affordability and acceptability criteria. Furthermore, experimenting with modules and resultant learning about markets are needed to enhance the innovative performance. With the suggested testable propositions, this study has significant theoretical contributions as well as implications for managers of aspiring companies intending to serve EEs.

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Measuring service quality using IPGA model: A case study in Indonesian train station

10.1063/5.0067584 ◽

2021 ◽

Author(s):

S. M. Harahap ◽

W. Cahyarini ◽

D. N. I. Utami ◽

W. R. Wijayanti ◽

M. Mujiya Ulkhaq

Keyword(s):

Service Quality ◽

Train Station

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Success Factors of Social Media Applications (SMA): Case Study among UUM Students

Turkish Journal of Computer and Mathematics Education (TURCOMAT) ◽

10.17762/turcomat.v12i3.1303 ◽

2021 ◽

Vol 12 (3) ◽

pp. 2733-2745

Author(s):

Mazlan Mohd Sappri Et.al

Keyword(s):

Social Media ◽

Service Quality ◽

User Satisfaction ◽

Mobile Application ◽

Information Quality ◽

Success Factors ◽

Reference Model ◽

Mobile App ◽

Media Applications

Social media application (SMA) shows several important functions that causing theincrement of usage among mobile application or mobile app users, especially among18 to 28 years-old users. This causing several developers to create their own SMA thathave been targeted to mobile app users. However, only several SMA managed tobecome popular and successful in term of usage, leaving other unpopular SMA in thelower rank of the Google PlayStore. SMA created by developer in Malaysia face thesame situation as mentioned before where those SMA were supposed to attractMalaysian mobile users more. To assess this situation, this study aims to identify thesuccess factors of SMA usage and develop a set of metric based on the success factorsusing research model that have been developed in the past. Information SystemSuccess Model (ISSM) were studied and chosen as the reference model for this studybecause the model is suitable and have been used by other researchers in studiesregarding social media and SMA. ISSM contains several success factors like systemquality, service quality and information quality that affect the user satisfaction and useof a system, where this model were modified in this study with the addition ofnetworking quality and perceive privacy factors. This study were conducted on 380Universiti Utara Malaysia (UUM) students and after analysing the data collected, allproposed success factors except of service quality were found to have a positive impacttowards user satisfaction and usage. The success factors were included in the metricdesign and the metric were presented in an evaluation form for SMA developer inMalaysia to evaluate and applied the metric in their SMA.

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Kepuasan Pelanggan Ditinjau Dari Kualitas Pelayanan, Kepercayaan Dan Inovasi Produk (Studi Pada Pelanggan J&T Ekspress Purwosari)

JURNAL ILMIAH EDUNOMIKA ◽

10.29040/jie.v5i1.1969 ◽

2021 ◽

Vol 5 (1) ◽

Author(s):

Yufi Nuresa

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Product Innovation ◽

Quantitative Approach

The purpose of this study was to determine customer satisfaction J&T Express Purwosari in terms of service quality, trust and product innovation. In this study, the authors used a descriptive quantitative approach. The population in this study were all customers of J&T Ekspress Purwosari totaling 1958 people, the sample used in this study was 100 people. The results of this study have a significant effect both partially and simultaneously between Service Quality, Trust and Product Innovation on Customer Satisfaction J&T Express Purwosari. Keywords: Customer Satisfaction, Service Quality, Trust and Product Innovation.

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Community Mobilization in Micro Credit as a Tool of Women Empowerment

Research Nepal Journal of Development Studies ◽

10.3126/rnjds.v4i1.38037 ◽

2021 ◽

Vol 4 (1) ◽

pp. 60-70

Author(s):

Nirmal Bhandari

Keyword(s):

Participant Observation ◽

Community Mobilization ◽

Self Esteem ◽

Economic Empowerment ◽

Women Empowerment ◽

Main Argument ◽

Credit Programs ◽

Local Ngo ◽

Micro Credit

This article is about community mobilization in microcredit as a tool of women empowerment. It argues that women empowerment is a process and community mobilization is a tool for women empowerment process through micro-credit programs. This article is based on the views of selected key informants’ information through participant observation and a case study at Mahadevsthan Village in Dhading. Three local NGO managers and their three beneficiaries were conveniently selected for the sampling purpose. The main argument of the article shows that most of the females who received microcredit finally got socio-economic empowerment through acquiring access to capital, control over resources, self-esteem, confidence, decision-making power.

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