A decision-making framework for service quality measurements in hospitals

2010 ◽  
Vol 4 (1) ◽  
pp. 80 ◽  
Author(s):  
A. Mohamed Riyazh Khan ◽  
P.N. Prasad ◽  
Sw. Rajamanoharane
2018 ◽  
Vol 12 (18) ◽  
pp. 4172-4181 ◽  
Author(s):  
Mohammad Jooshaki ◽  
Ali Abbaspour ◽  
Mahmud Fotuhi-Firuzabad ◽  
Moein Moeini-Aghtaie ◽  
Matti Lehtonen

2021 ◽  
Vol 5 (1) ◽  
pp. 3
Author(s):  
Gowthaman Sivakumar ◽  
Eman Almehdawe ◽  
Golam Kabir

The COVID-19 pandemic has significantly impacted almost every sector. This impact has been especially felt in the healthcare sector, as the pandemic has affected its stability, which has highlighted the need for improvements in service. As such, we propose a collaborative decision-making framework that is capable of accounting for the goals of multiple stakeholders, which consequently enables an optimal, consensus decision to be identified. The proposed framework utilizes the best–worst method (BWM) and the Multi-Actor Multi-Criteria Analysis (MAMCA) methodology to capture and rank each stakeholder’s preferences, followed by the application of a Multi-Objective Linear Programming (MOLP) model to identify the consensus solution. To demonstrate the applicability of the framework, two hypothetical scenarios involving improving patient care in an intensive care unit (ICU) are considered. Scenario 1 reflects all selected criteria under each stakeholder, whereas in Scenario 2, every stakeholder identifies their preferred set of criteria based on their experience and work background. The results for both scenarios indicate that hiring part-time physicians and medical staff can be the effective solution for improving service quality in the ICU. The developed integrated framework will help the decision makers to identify optimal courses of action in real-time and to select sustainable and effective strategies for improving service quality in the healthcare sector.


SIMULATION ◽  
2021 ◽  
pp. 003754972199908
Author(s):  
Tang Guolei ◽  
Zhao Xiaoyi ◽  
Zhao Zhuoyao ◽  
Yu Jingjing ◽  
Guo Lei ◽  
...  

The apron of the Roll-on/Roll-off/Passenger (Ro-Pax) terminal is an accident-prone zone with high risk of traffic congestion and vehicle exhaust pollution in the peak season, which brings a bad experience to passengers and even endangers passengers’ health. This study aims to improve the passenger service quality in the peak season by rezoning the Ro-Pax terminal apron and its traffic organization. Thus, we establish a simulation-based Fuzzy Multiple Attribute Decision Making framework to evaluate the passenger service quality and distinguish an optimal layout of the terminal apron. This framework introduces three evaluation indicators (safety, convenience, and comfort and health) and 11 performance indexes to define the passenger service quality, and the values of these indexes are derived from an agent-based simulation model for the Ro-Pax terminal apron operation. Finally, an example of the proposed framework is presented in a case study to show how to select an improved layout of the Ro-Pax terminal apron considering passenger service quality. The result confirms the proposed framework is an effective tool to solve rezoning the Ro-Pax terminal apron and the proposed methodology can also be used to cope with similar problems.


2021 ◽  
Vol 242 ◽  
pp. 112544
Author(s):  
Nicola Caterino ◽  
Iolanda Nuzzo ◽  
Antonio Ianniello ◽  
Giorgio Varchetta ◽  
Edoardo Cosenza

2021 ◽  
Vol 11 (14) ◽  
pp. 6620
Author(s):  
Arman Alahyari ◽  
David Pozo ◽  
Meisam Farrokhifar

With the recent advent of technology within the smart grid, many conventional concepts of power systems have undergone drastic changes. Owing to technological developments, even small customers can monitor their energy consumption and schedule household applications with the utilization of smart meters and mobile devices. In this paper, we address the power set-point tracking problem for an aggregator that participates in a real-time ancillary program. Fast communication of data and control signal is possible, and the end-user side can exploit the provided signals through demand response programs benefiting both customers and the power grid. However, the existing optimization approaches rely on heavy computation and future parameter predictions, making them ineffective regarding real-time decision-making. As an alternative to the fixed control rules and offline optimization models, we propose the use of an online optimization decision-making framework for the power set-point tracking problem. For the introduced decision-making framework, two types of online algorithms are investigated with and without projections. The former is based on the standard online gradient descent (OGD) algorithm, while the latter is based on the Online Frank–Wolfe (OFW) algorithm. The results demonstrated that both algorithms could achieve sub-linear regret where the OGD approach reached approximately 2.4-times lower average losses. However, the OFW-based demand response algorithm performed up to twenty-nine percent faster when the number of loads increased for each round of optimization.


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