A disaggregated approach to establishing the antecedents and outcome of relationship quality in the South African banking industry

2021 ◽  
Vol 12 (4) ◽  
pp. 317
Author(s):  
Pierre Mostert ◽  
Eksteen Theron ◽  
Jack Kruger
Keyword(s):  
Relationship Quality ◽  
South African ◽  
Banking Industry ◽  
The South

scholarly journals The validation of a workplace incivility scale within the South African banking industry

2016 ◽  
Vol 42 (1) ◽  
Author(s):  
Olivia Smidt ◽  
Leon T. De Beer ◽  
Lizelle Brink ◽  
Michael P. Leiter
Keyword(s):  
South Africa ◽  
South African ◽  
Factor Structure ◽  
Discriminant Validity ◽  
Banking Industry ◽  
Workplace Incivility ◽  
South African Context ◽  
The South ◽  
African Context ◽  
Negative Predictor

Orientation: Workplace incivility holds consequences for both individuals and organisations. Managers are becoming increasingly aware of this phenomenon. Currently, there is no workplace incivility scale validated for use within the South African context. Research purpose: To investigate the reliability and validity of the adapted workplace incivility scale by Leiter and colleagues for use within South Africa. Motivation for the study: As it is currently difficult to measure workplace incivility within the South African context because of the lack of a valid and reliable scale, it is necessary to validate such a scale.Research design, approach and method: A cross-sectional research approach was used for the study. Convenience sampling (N = 345) was used within the South African banking industry. Specifically, the factor structure, convergent validity, discriminant validity and predictive validity were investigated in order to establish the overall validity of the scale. Main findings: The results confirmed that the scale showed a three-factor structure as bestfitting with acceptable reliability coefficients. Furthermore, discriminant validity could be shown between workplace incivility and workplace bullying, that is, supporting that these two constructs are not the same phenomenon. In terms of relationships, colleague incivility did not significantly predict any of the outcome variables and instigated incivility only being a negative predictor of job satisfaction and a borderline statistically significant negative predictor of work engagement. However, supervisor incivility predicted all the outcomes negatively. Practical/Managerial implications: Based on the results, workplace incivility should be addressed because of the harmful effects it can have, not only on employees but also on organisations. It is therefore necessary for managers to create awareness of workplace incivility in order to ensure that it does not integrate within the organisational culture and affect individual and organisational performance. Contribution/Value-add: The study contributes to the limited research available in South Africa regarding workplace incivility by providing a scale that is valid and reliable.

Personal factors in talent retention in the South African banking industry

2018 ◽  
Vol 28 (6) ◽  
pp. 455-461 ◽  
Author(s):  
Ingrid L. Potgieter ◽  
Annette M. Snyman
Keyword(s):  
South African ◽  
Banking Industry ◽  
Personal Factors ◽  
The South ◽  
Talent Retention

scholarly journals Investigating e-mail overload in the South African banking industry

2007 ◽  
Vol 9 (3) ◽  
Author(s):  
E. Burger ◽  
C. Rensleigh
Keyword(s):  
South African ◽  
Information Overload ◽  
Banking Industry ◽  
Instant Messaging ◽  
Privacy Rights ◽  
The South ◽  
Computer Mediated ◽  
Wide Range ◽  
Significant Difference ◽  
E Mail

The information workers of today have a wide range of information sources available to make valuable decisions, so much so that it can lead to information overload. The purpose of this research was to investigate the extent of information overload in the South African banking industry. The empirical part of this study was done at the Standard Bank of South Africa, where 115 questionnaires were distributed to three categories of employees. It was found that e-mail is one of the most used computer-mediated applications and is used more than the World-Wide Web, instant messaging or peer-to-peer file sharing. Of the respondents, 65% felt overwhelmed by the amount of e-mails they received as 25% received more than 60 e-mails per day. A third of the respondents dedicated three hours or more to e-mails per day. Respondents agreed that the implementation of policies is important to ensure compliance with legislation, protection of privacy rights and copyright, and the filtering of spam. In conclusion, the respondents indicated that formal training in e-mail management should make a significant difference in the usage of e-mail within the organization and reduce e-mail overload. 

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