Prior Relationships and Consumer Responses to Service Failures: A Cross-Cultural Study

2011 ◽  
Vol 19 (1) ◽  
pp. 59-81 ◽  
Author(s):  
Michael K. Hui ◽  
Candy K.Y. Ho ◽  
Lisa C. Wan
2010 ◽  
Vol 36 (5) ◽  
pp. 792-805 ◽  
Author(s):  
Ana Valenzuela ◽  
Barbara Mellers ◽  
Judi Strebel

2010 ◽  
Author(s):  
Nicole Gullekson ◽  
Sean D. Robinson ◽  
Luis Ortiz ◽  
Marcus J. Fila ◽  
Charles Ritter ◽  
...  

1997 ◽  
Author(s):  
Paula J. Schwanenflugel ◽  
Mike Martin ◽  
Tomone Takahashi

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