24 A conceptual genealogy of the situational theory of problem solving: Reconceptualizing communication for strategic behavioral communication management

2021 ◽  
pp. 471-486
Author(s):  
Jeong-Nam Kim ◽  
Lisa Tam ◽  
Myoung-Gi Chon
Keyword(s):  
Problem Solving ◽  
Communication Management ◽  
Situational Theory ◽  
Behavioral Communication

What Makes People Hot? Applying the Situational Theory of Problem Solving to Hot-Issue Publics

2012 ◽  
Vol 24 (2) ◽  
pp. 144-164 ◽  
Author(s):  
Jeong-Nam Kim ◽  
Lan Ni ◽  
Sei-Hill Kim ◽  
Jangyul Robert Kim
Keyword(s):  
Problem Solving ◽  
Issue Publics ◽  
Situational Theory

scholarly journals Understanding the Health Behavior Decision-Making Process with Situational Theory of Problem Solving in Online Health Communities: The Effects of Health Beliefs, Message Credibility, and Communication Behaviors on Health Behavioral Intention

2021 ◽  
Vol 18 (9) ◽  
pp. 4488
Author(s):  
Xiaoting Xu ◽  
Honglei Li ◽  
Shan Shan
Keyword(s):  
Decision Making ◽  
Problem Solving ◽  
Hpv Vaccination ◽  
Decision Making Process ◽  
Information Selection ◽  
Online Health Communities ◽  
Health Decision Making ◽  
Health Decision ◽  
Situational Theory ◽  
Health Communities

Online health communities (OHCs) offer users the opportunity to share and seek health information through these platforms, which in turn influence users’ health decisions. Understanding what factors influence people’s health decision-making process is essential for not only the design of the OHC, but also for commercial health business who are promoting their products to patients. Previous studies explored the health decision-making process from many factors, but lacked a comprehensive model with a theoretical model. The aim of this paper is to propose a research model from the situational theory of problem solving in relation to forecasting health behaviors in OHCs. An online questionnaire was developed to collect data from 321 members of online health communities (HPV Tieba and HPV vaccina Tieba) who have not received an HPV vaccination. The partial least squares structural equation modeling (PLS-SEM) method was employed for the data analysis. Findings showed that information selection and acquisition is able to forecast HPV vaccination intentions, perceived seriousness and perceived susceptibility can directly impact HPV vaccination intention and have an indirect impact by information selection and acquisition, and perceived message credibility indirectly affected HPV vaccination intention via information selection. The current paper supports health motivations analysis in OHCs, with potential to assist users’ health-related decision-making.

Spillover Effects of a University Crisis: A Qualitative Investigation Using Situational Theory of Problem Solving

2018 ◽  
Vol 95 (4) ◽  
pp. 1128-1149 ◽  
Author(s):  
Alessandro Poroli ◽  
Lei Vincent Huang
Keyword(s):  
Problem Solving ◽  
Spillover Effects ◽  
Critical Issue ◽  
Qualitative Investigation ◽  
Situational Theory

This study explores spillover effects of one university’s crisis to students from another institution employing the situational theory of problem solving. Defining crisis spillover in terms of problem and involvement recognition, findings from interviews underline organizational, psychological, and communicational aspects that affected students’ perception of the crisis and recognition of its potential spread to their university. This study also highlights how mental associations between two institutions around a critical issue may be mitigated or augmented by individuals’ memories of prior similar events affecting other organizations, recollection of how past issues were handled by their organization, and trust toward their institution.

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