Theoretical review on patient satisfaction with dental services: psychological correlates

Patient satisfaction levels in any health institute are a key performance indicator of quality health care. We constructed a 36-item questionnaire and distributed it over a three-month period (from February to April 2014) to 301 patients treated in various departmental clinics at King Abdulaziz University Dental Hospital. The survey addressed satisfaction with facilities, helpfulness of the staff, progress of treatment, quality of care and treatment with dignity and compassion. Patients were overall satisfied with the treatment received (84.1%), with particular satisfaction for doctors and faculty supervisors being courteous (73.4%, and 61.0%, respectively), and addressing their concern (54.3% and 60.0%, respectively). Dissatisfaction was found with the patient relations’ attitude (48.2%) and professionalism (49.6%), and the majority of patients claimed to be very unsatisfied with the referral system (69.0%) and the difficulty in contacting the clinics (72.0%). The results of the present study revealed that King Abdulaziz University Dental Hospital provides quality dental services to its patients and there is an overall high rate of patient satisfaction for the treatment and services rendered by the institute. However there are still issues and some concerns such as patient relation communication skills and referral system professionalism that have to be addressed in order to improve the patient experience.

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Patient satisfaction with the dental services offered by a dental Hospital in India

Journal of Indian Association of Public Health Dentistry ◽

10.4103/2319-5932.147669 ◽

2014 ◽

Vol 12 (4) ◽

pp. 297

Author(s):

N Nagappan ◽

Joseph John

Keyword(s):

Patient Satisfaction ◽

Dental Services ◽

Dental Hospital

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Patient satisfaction from dental services provided by the College of Dentistry, Taibah University, Saudi Arabia

Journal of Taibah University Medical Sciences ◽

10.1016/j.jtumed.2012.12.002 ◽

2012 ◽

Vol 7 (2) ◽

pp. 104-109 ◽

Cited By ~ 2

Author(s):

Mohamed Saad Mahrous ◽

Tamer Hifnawy

Keyword(s):

Saudi Arabia ◽

Patient Satisfaction ◽

Dental Services

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Patient satisfaction and an international dental graduate workforce programme

International Journal of Health Governance ◽

10.1108/ijhg-02-2018-0004 ◽

2018 ◽

Vol 23 (3) ◽

pp. 243-251 ◽

Cited By ~ 1

Author(s):

Tony Skapetis ◽

Shilpi Ajwani ◽

Sameer Bhole

Keyword(s):

Patient Satisfaction ◽

State Government ◽

Dental Treatment ◽

Treatment Quality ◽

Dental Services ◽

Cross Sectional ◽

Dental Surgery ◽

Content Type ◽

South Wales ◽

Validated Questionnaire

Purpose The New South Wales International Dental Graduate (N-IDG) programme was an Australian state government workforce initiative to support rural public dental services. The purpose of this paper is to evaluate patient satisfaction following dental treatment provided by an IDG workforce. Design/methodology/approach This cross-sectional descriptive study used a validated questionnaire survey instrument to measure patient satisfaction (n=813) following treatment provided by IDGs enroled in the N-IDG programme, compared to their mentors. Domains included dentists’ professional competency, personality and the dental surgery organisation. Analysis of closed and open question responses was performed using domain grouping, frequency and χ2 analysis. Findings Patient satisfaction across the IDG and mentor workforce was similar and very positively skewed with differences detected across perceived treatment quality (p=0.03), clinician efficiency (p=0.05) and answering of questions (p=0.05). These results favoured treatment provided by IDGs over mentors. This study demonstrated few differences between IDGs under limited registration and their mentors in terms of perceived patient satisfaction, suggesting patient perceived parity in care. Originality/value Patient satisfaction was used innovatively to IDGs as an indicator of dental workforce programme effectiveness.

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Patient satisfaction in Dental Healthcare Centers

European Journal of Dentistry ◽

10.4103/1305-7456.184147 ◽

2016 ◽

Vol 10 (03) ◽

pp. 309-314 ◽

Cited By ~ 5

Author(s):

Dena A. Ali

Keyword(s):

Regression Analysis ◽

Patient Satisfaction ◽

Stepwise Regression ◽

Physical Appearance ◽

Bachelor's Degree ◽

Stepwise Regression Analysis ◽

Coefficient Of Determination ◽

Dental Services ◽

Dental Assistants ◽

Self Administered Questionnaire

ABSTRACT Objectives: This study aimed to (1) measure the degree of patient satisfaction among the clinical and nonclinical dental services offered at specialty dental centers and (2) investigate the factors associated with the degree of overall satisfaction. Materials and Methods: Four hundred and ninety-seven participants from five dental centers were recruited for this study. Each participant completed a self-administered questionnaire to measure patient satisfaction with clinical and nonclinical dental services. Analysis of variance, t-tests, a general linear model, and stepwise regression analysis was applied. Results: The respondents were generally satisfied, but internal differences were observed. The exhibited highest satisfaction with the dentists’ performance, followed by the dental assistants’ services, and the lowest satisfaction with the center's physical appearance and accessibility. Females, participants with less than a bachelor's degree, and younger individuals were more satisfied with the clinical and nonclinical dental services. The stepwise regression analysis revealed that the coefficient of determination (R2 ) was 40.4%. The patient satisfaction with the performance of the dentists explained 42.6% of the overall satisfaction, whereas their satisfaction with the clinical setting explained 31.5% of the overall satisfaction. Conclusion: Additional improvements with regard to the accessibility and physical appearance of the dental centers are needed. In addition, interventions regarding accessibility, particularly when booking an appointment, are required.

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