scholarly journals Measurement and Evaluation of Public Relations Effectiveness

2015 ◽  
Vol 19 (1) ◽  
pp. 327-354 ◽  
Author(s):  
Mi-Young Oh ◽  
백혜진
Keyword(s):  
Public Relations ◽  
Measurement And Evaluation

scholarly journals Breaking the measurement and evaluation deadlock: a new approach and model

2015 ◽  
Vol 19 (4) ◽  
pp. 371-387 ◽  
Author(s):  
Jim Macnamara
Keyword(s):  
Public Relations ◽  
Delphi Study ◽  
Critical Analysis ◽  
Large Body ◽  
Corporate Communication ◽  
Theory And Practice ◽  
Practical Implementation ◽  
New Approach ◽  
Content Type ◽  
Measurement And Evaluation

Purpose – Noting findings by Michaelson and Stacks in the USA and Zerfass and colleagues in Europe that research-based measurement and evaluation (M & E) of public relations and corporate communication are still not widely applied despite more than a century of discussion and intense focus since the 1970s, the purpose of this paper is to explore the causes of this deadlock and presents an alternative approach and model to overcome identified obstacles and provide new insights to advance this important area of theory and practice. Design/methodology/approach – This paper is informed by critical analysis of the large body of literature on M & E, analysis of M & E reports, and ethnographic research among senior management. Findings – This analysis reveals that, along with long-cited barriers such as lack of budget, lack of knowledge and lack of standards, three other obstacles prevent demonstration of the value of PR and corporate communication. Based on critical analysis of literature and M & E reports and ethnography, this paper presents a new approach and model for M & E to help practitioners overcome these obstacles. Research limitations/implications – This analysis and the approach and model presented address an area of concern identified in research globally, such as a 2008 Delphi study by Watson and the European Communication Monitor in 2011 and 2012. The findings provide theoretical and practical contributions to address the deadlock between normative theories of M & E and practical implementation. Originality/value – The approach and M & E model presented make a significant original contribution to theory and practice.

Measurement and Evaluation in Public Relations

2019 ◽  
pp. 115-128
Author(s):  
Linjuan Rita Men ◽  
Katy Robinson ◽  
Patrick Thelen
Keyword(s):  
Public Relations ◽  
Measurement And Evaluation

scholarly journals Medición y evaluación de la comunicación en empresas seleccionadas del gremio de comunicadores de Cancún / Measurement and evaluation of communication in selected companies of the Cancun communicators union

2021 ◽  
Vol 11 (22) ◽  
pp. 97-118
Author(s):  
Magda Rivero-Hernández
Keyword(s):  
New Media ◽  
Public Relations ◽  
Evaluation Process ◽  
Structured Interview ◽  
Internal Communication ◽  
Research Approach ◽  
Active Member ◽  
Mexican Caribbean ◽  
Measurement And Evaluation ◽  
The Way

This paper inquired about how some selected professionals from the guild of communicators in Cancún grouped in the Association of Public Relations of Mexican Caribbean (ARPCM for its initials in Spanish) use measurement and evaluation. The research approach is qualitative, since the interest was to deepen in the phenomenon studied. A bibliographic and documentary review was used to form the theorical basis, as well as a semi-structured interview conducted virtually (which was recorded and subsequently transcribed) to a non-probabilistic purposive sample. Twenty-two subjects belonging to the ARPCM were chosen who met the following conditions: to be an active member of the Association in June 2021, that the terms Public Relations, Communication or Institutional Image appeared in the title of their position, and that they had been in the position for more than three years. Out of a population of 70 active members, 22 were selected: 2 belonging to civil associations, 5 to consulting agencies, 2 to hotels, 2 to restaurants, 3 to recreational parks, 2 to real estate agencies. 2 to travel agencies and 4 representing universities, from which 13 were women and 9 were men. Among the issues on which the interview focused were their conception of measurement and evaluation, whether they were doing it, and their satisfaction with the way in which they were currently carrying out this measurement and evaluation process. Also, there were inquiries about the indicators they used and if they were associated with their communication objectives, the main methods and the use given to the results, as well as the evaluation of the internal communication, indicators employed, among others. The results showed that they give the importance that these issues deserved, but are not completely satisfied with the way they put them into practice. On the other hand, they have evaluation indicators associated with their communication objectives, but the prevalence is on the measurement of products and effects, instead of results and impacts of communication; as well as they focus on reporting activities instead of goals, objectives and results that are correlated with those of the organization. At times of the so-called “new normality”, priority has been given to actions, messages, new media, but there is still something to be done for improvement in their evaluation; which is why, in the future, emphasis will have to be placed on this. Particularly, in improving knowledge about planning, goals, objectives, metrics, indicators, and their scope, as well as the possibilities to determine effects on the organization´s audiences. In view of the above, it is concluded that there is still a long way to go for the guild of communicators in Cancún in this regard.

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