The Effects of the Emotional Intelligence of Airline Cabin Crew on Self-Efficacy and Organizational Citizenship Behavior

2015 ◽  
Vol 39 (7) ◽  
pp. 163-181
Author(s):  
Kim Sun-Hee ◽  
Yang Il-Sun ◽  
Jo Mi-Na
Keyword(s):  
Emotional Intelligence ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Self Efficacy ◽  
Citizenship Behavior ◽  
Cabin Crew

scholarly journals ANALISIS IMPRESI KECERDASAN EMOSIONAL, SELF-EFFICACY DAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) TERHADAP KINERJA KARYAWAN (STUDI PADA PT. BPR BANK BANTUL)

2021 ◽  
Vol 9 (1) ◽  
pp. 49-59
Author(s):  
Ali Syaifudin ◽  
Kusuma Chandra Kirana ◽  
Epsilandri Septiarini Septiarini
Keyword(s):  
Emotional Intelligence ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Self Efficacy ◽  
Random Sampling ◽  
Simple Random Sampling ◽  
Citizenship Behavior

AbstrakPenelitian ini bertujuan untuk menganalisis kecerdasan emosional, self-efficacy , dan perilaku kewarganegaraan organisasi terhadap kinerja serta pengaruhnya secara bersama-sama terhadap kinerja karyawan PT BPR Bank Bantul. Penelitian mengambil sampel sebanyak 102 Responden dengan metode data kuesioner yang dibawa dengan menggunakan teknik Simple random sampling . Hasil hipotesis parsial (Uji t) menunjukan bahwa Kecerdasan Emosionalberpengaruh positif dansignifikan terhadap kinerja karyawan, dimana nilai t hitung (2,401)> t tabel (1,660) dan angka signifikansi 0,018 <0,05; Efikasi Diriberpengaruh positif dan signifikan terhadap kinerja karyawan, dimana nilai t hitung ( 2,158 )> t tabel (1,660) dan angka signifikansi 0,033 <0,05; dan Organizational Citizenship Behavior berpengaruh positif dan signifikan terhadap kinerja karyawan, dimana nilai t hitung (2,106)> t tabel (1,660) dan angka signifikansi 0,038 <0,05. Hasil uji hipotesis simultan (Uji F) menunjukkan bahwa Kecerdasan Emosional, Self-Efficacy, dan Organizational Citizenship Behavior secara simultan berpengaruh positif dan signifikan terhadap kinerja karyawan pada PT. BPR Bank Bantul.Kata kunci : Kecerdasan Emosional, Efikasi Diri, OCB, Kinerja Karyawan AbstrakPenelitian ini bertujuan untuk menganalisis pengaruh kecerdasan emosional, efikasi diri, dan perilaku warga organisasi terhadap kinerja dan pengaruhnya secara bersama-sama terhadap kinerja karyawan PT BPR Bank Bantul. Penelitian mengambil sampel sebanyak 102 responden dengan metode pengumpulan data kuisioner yang disebarkan menggunakan teknik simple random sampling. Hasil hipotesis parsial (uji t) menunjukkan bahwa Kecerdasan Emosional berpengaruh positif dan signifikan terhadap kinerja pegawai, dimana t hitung (2,401)> t tabel (1,660) dan nilai signifikansi 0,018 <0,05; Efikasi diri berpengaruh positif dan signifikan terhadap kinerja karyawan, dimana t hitung (2,158)> t tabel(1,660) dan nilai signifikansi 0,033 <0,05; dan Organizational Citizenship Behavior berpengaruh positif dan signifikan terhadap kinerja karyawan, dimana nilai t hitung (2,106)> t tabel (1,660) dan nilai signifikansi 0,038 <0,05. Hasil uji hipotesis secara simultan (Uji F) menunjukkan bahwa Emotional Intelligence, Self-Efficacy, dan Organizational Citizenship Behavior secara simultan berpengaruh positif dan signifikan terhadap kinerja karyawan pada PT. BPR Bank Bantul.Kata Kunci: Kecerdasan Emosional, Efikasi Diri, OCB, Kinerja Karyawan

scholarly journals An Empirical Study on the Model of Self-Efficacy and Organizational Citizenship Behavior Transmitted through Employee Engagement, Organizational Commitment and Job Satisfaction in the Thai Automobile Parts Manufacturing Industry

2021 ◽  
Vol 7 (3) ◽  
pp. 170
Author(s):  
Khahan Na-Nan ◽  
Suteeluck Kanthong ◽  
Jamnean Joungtrakul
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Employee Engagement ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Self Efficacy ◽  
Manufacturing Industry ◽  
Statistical Significance ◽  
Citizenship Behavior ◽  
Parts Manufacturing

This research aims to study the direct and indirect influence of self-efficacy on organizational citizenship behavior transmitted through employee engagement, organizational commitment and job satisfaction, and to examine employee engagement, organizational commitment and job satisfaction as partial or full mediators. The study samples were 400 employees in the automobile parts manufacturing industry. The study instruments used by previous researchers were applied and back translation was conducted on all questionnaire items. Content validity and reliability was then tested prior to using them for data collection. Direct and indirect influences and mediators were analyzed with the Hayes Model 81 using the PROCESS Program. Results revealed that self-efficacy had a direct influence on organizational citizenship behavior with statistical significance, with an indirect influence transmitted through employee engagement, organizational commitment and job satisfaction. Employee engagement, organizational commitment and job satisfaction functioned as partial mediators between self-efficacy and organizational citizenship behavior with statistical significance. The model was based on the theory of self-efficacy to express organizational citizenship behavior. However, the study results showed that employee engagement, organizational commitment and job satisfaction play roles as mediators in transmission of effective organizational citizenship behavior. Therefore, these mediators are important factors that can accurately explain organizational citizenship behavior.

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